Car Town Kia USA

The building and waiting room were very clean and they had light refreshments. The wait time was a little long, but it was to be expected at a dealership service shop. had light refreshments. The wait time was a little long, but it was to be expected at a dealership service shop. More

I tried for 3 weeks to get an appointment, never got a return phone call. When finally talked to someone, it took way too long to get the appointment. I had an appointment at 9:00am, got there at 8:30, return phone call. When finally talked to someone, it took way too long to get the appointment. I had an appointment at 9:00am, got there at 8:30, for a simple oil and filter change and inspection. My car was not finished until 11:30. The wait was much too long. The people were nice and very polite but the wait was NOT acceptable. Please address this issue. My time is important too. I did not expect to lose a 1/2 day of work. More

I got there at 930 am for oil change didnt leave till 1200.it has went down hill 1200.it has went down hill More

Always courteous and helpful on the phone or in person. Waiting area and restroom are clean . I like that they keep you informed of what's going on. I know that they have not forgotten me. Waiting area and restroom are clean . I like that they keep you informed of what's going on. I know that they have not forgotten me. More

There is no truth to what they say to get you to buying a car. They rush you and lie to you to buy the Extend Warranty. They might as well be part of those spam warranty call scams. I was told part of the wa car. They rush you and lie to you to buy the Extend Warranty. They might as well be part of those spam warranty call scams. I was told part of the warranty was part of the free oil changes. After looking at the contract I saw I paid an extra $500.00 for those oil changes. I paid way over sticker for the car I bought. Nope never again. More

Easy to work with. They did my service work in a timely matter. Happy with their service. They did my service work in a timely matter. Happy with their service. More

Great transaction and DJ was the best. Helped me through all the paperwork and addressed any concerns. This is my second Telluride and I LOVE IT!! I actually came to schedule an oil cha Helped me through all the paperwork and addressed any concerns. This is my second Telluride and I LOVE IT!! I actually came to schedule an oil change and recalls addressed and ended up getting a great trade on my prior Telluride. More

Service Dept never returns phone calls. Trying to book an oil change and you have to wait 3 months. When you tell the receptionist about having vehicle trouble and not being able to reach a Trying to book an oil change and you have to wait 3 months. When you tell the receptionist about having vehicle trouble and not being able to reach a service advisor, they suggest you buy a new car! More

Great experience! No pressure at all! Would easily deal with Jarred again and whole staff! No pressure at all! Would easily deal with Jarred again and whole staff! More

Impossible to get a service appointment by web site (all appointments taken) or phone (nobody answers, phone mail messages not returned). I had to drive out and talk to the service desk in person to get an appointments taken) or phone (nobody answers, phone mail messages not returned). I had to drive out and talk to the service desk in person to get an appointment. When my 15000 mile check up was complete, they did not offer to wash my car and they had not measured my tires or brakes for wear. I am very unhappy I bought this car. As I go deeper in this review you require the name of the person in the service department I worked with. I don't know and I don't think your reviewers should be required to do this. More