Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Car Town Kia USA
Nicholasville, KY
504 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 504 reviews
August 04, 2023
Where to begin to review this dealership. We purchased a new 2022 Kia Niro in March 2022. They charged us $31,000 for the Kia Niro LX which had a msrp of around $25,000. At signing we were in We purchased a new 2022 Kia Niro in March 2022. They charged us $31,000 for the Kia Niro LX which had a msrp of around $25,000. At signing we were informed from the paperwork that the Niro was the LXS model. The title even states that it is an LXS but is actually an LX. We traded in the Niro for a new Buick Encore this past weekend. We were informed by the Buick dealership that we could get a refund on the Kia for the unused portion of gap coverage and extra warranty through Car town Kia. Car town Kia does not return phone calls or respond to emails. This is a common practice from this dealership as I have learned over the years. Do yourself a favor and do your research if you are looking to buy a new Kia and stay away from this dealership. There are far better dealerships in Northern Ky or Cincinnati, even Louisville. More
by sextonshawn6
Employees Worked With
Brandon Miller
July 29, 2023
I was very pleased with my maintenance visit to Car Town Kia on Thursday July 27. The service rep was very friendly treated me like it should be. I was told everything that was going to happen and addressed Kia on Thursday July 27. The service rep was very friendly treated me like it should be. I was told everything that was going to happen and addressed all my questions with genuine concern. My car was returned clean and neat and in a timely manner. I had 2 grandkids with me so we were given a shuttle ride to MacDonalds to wait until my car was ready and then brought back to the dealership. More
by jerrytucker2346
Employees Worked With
Sophia Dixon
July 26, 2023
I had a great experience at Car Town KIA. I was looking to trade my 2020 for a new 2023 Forte to take avantage of their promotion. The process was quick and straight forward. The agent tha I was looking to trade my 2020 for a new 2023 Forte to take avantage of their promotion. The process was quick and straight forward. The agent that hel;ped me was DJ Roark. He was very efficient and straight forward. I am very happy with the upgrade. This is my 3rd KIA purchased in 22 years. More
by ljdusak
Employees Worked With
DJ Roark - Sales; Eric Duffy - Finance
July 25, 2023
Curtis was one of the best sales men we’ve ever dealt with. We’ve bought cars from plenty of other companies, and we just wanna say Kia has earned our long term business. We were impressed with EVERY par with. We’ve bought cars from plenty of other companies, and we just wanna say Kia has earned our long term business. We were impressed with EVERY part of the process, and them putting us in a brand new car when we were told no at other dealers, who treated us poorly for negative equity. We LOVE car town Kia! More
by Ksmirnova49
Employees Worked With
Curtis - 5 stars!!, Kenny Cross
July 24, 2023
It’s been almost a week that they have had my 2022 Kia telluride. The air went out. The service department is horrible. Had to wait 7 1/2 hours before I got a rental car to drive. Still no update as to wh telluride. The air went out. The service department is horrible. Had to wait 7 1/2 hours before I got a rental car to drive. Still no update as to what is wrong with my car. More
by Tammy
Employees Worked With
Richard Grimes.
July 19, 2023
Very professional, polite & curiosity ever time that I had been to the dealership, whether for service or to purchase a vehicle. I’m a repeat customer had been to the dealership, whether for service or to purchase a vehicle. I’m a repeat customer More
by Classy_P16
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
July 19, 2023
I just got our Kia Forte from Car Town Kia. I have never bought a vehicle before with such an easy and stress-free manner with the help of Jessica Yadai. She was of great help answering all que I have never bought a vehicle before with such an easy and stress-free manner with the help of Jessica Yadai. She was of great help answering all questions, also the finance department were fantastic!! Jessica, Eric Duffy and Bruce Thompson!! Thank you for all the work!! I will chose this place over again. More
by yohan1ko
Employees Worked With
Jessica Yadai, Eric Duffy, Bruce Lee Thompson
July 11, 2023
The parts department is,horrible. No one runs tge department. One lady in front knows nothing. They never call you to tell you your parts have arrived. Very poor experience thus far No one runs tge department. One lady in front knows nothing. They never call you to tell you your parts have arrived. Very poor experience thus far More
by worth.blackwelder
Employees Worked With
Cade my salesman is great. Your parts department is very weak
