Car Town Kia USA

We had our 2022 Telluride in for a routine oil change and multi point inspection. We arrived at 8:30 AM and spoke to a service advisor. We informed him we would leave our car and he informed me he would call multi point inspection. We arrived at 8:30 AM and spoke to a service advisor. We informed him we would leave our car and he informed me he would call ( he confirmed number), when the service was completed. We tried to reach the service department, left the requested text message as to if our car was ready. No response after waiting . Consequently, we decided then to just drive our other vehicle to the dealership to inquire if our Telluride was ready. Apparently, it had been for some time . We proceeded to pay and after going back home noticed that they did not include the multi point inspection report . Per Kia’s manual, customers are encouraged to keep their own records as to service. We then called and left a message as to not receiving the multi point inspection. We did receive a prompt call back stating we could simply return to the dealership and this report would be held in our name. As we returned to pick up this report, apparently a copy was not available. A service advisor had to reprint this report. Upon returning home, I compared this report to the previous one down 3 months ago and noted that several multi points were NOT checked. The above is the reason we only rated Car Town Kia a 3 star. More

I Love the great service! ! I was in and out in a very timely manner. Agents were professional and nice!! Love the atmosphere of lobby area!! ! I was in and out in a very timely manner. Agents were professional and nice!! Love the atmosphere of lobby area!! More

Service Department had a different vibe! All the staff looked sharp professionally, place was clean, everyone was hustling, yet very kind and nice. Richard was my initial contact and was ex All the staff looked sharp professionally, place was clean, everyone was hustling, yet very kind and nice. Richard was my initial contact and was extremely friendly, after asking a few questions, making sure I knew about the free car wash directed to me a very spacious and comfortable waiting room. My wait for the oil change was very quick, Richard came and got, explained the survey that had, walked me to my car, which was sparkling clean! A truly easy, pleasant and quick experience with our favorite dealership! More

Dealership was very busy, but they took their time to make sure we got what we came for. make sure we got what we came for. More

This is my 3rd Sorento from this dealership since 2010 and satisfied with all aspects. Chris with service was very courteous and helpful with questions I had. and satisfied with all aspects. Chris with service was very courteous and helpful with questions I had. More

This car buying experience has been and adventure. I've met some good people at Car Town and I've dealt with them for around ten years. While no transaction is perfect Car Town gets five stars for val I've met some good people at Car Town and I've dealt with them for around ten years. While no transaction is perfect Car Town gets five stars for value and overall performance. I thought about a sweeping epic review. Maybe next time. More

We have worked with Dean Sullivan several times over the last few years and have always been pleased. He outdid himself on this last purchase, though, arranging to get the car we wanted from another dealer last few years and have always been pleased. He outdid himself on this last purchase, though, arranging to get the car we wanted from another dealer and handling all of the "paperwork" electronically. He is an exceptional sales person and certainly helps make buying a car from this dealership a pleasure. More

Everyone was great to work with. Curtis was awesome working out my deal. Lewell was very informative and helpful. The whole experience was great. No pressure which was very nice. Hig Curtis was awesome working out my deal. Lewell was very informative and helpful. The whole experience was great. No pressure which was very nice. Highly recommend. More

I've used the service dept. for 11 years & their service dept is very good for 11 years & their service dept is very good More

This was the easiest dealership I have worked with. I was in and out in 3 hours. Car Town Kia was efficient but also made sure that everything was covered at the best price in town. I recommended anyon I was in and out in 3 hours. Car Town Kia was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Car Town Kia. More