Car Town Kia USA

very professional, and helpful my appointment was at 9 I was out by 10:30. had a little confusion but it was corrected immediately. KIA on Nicholasville Rd will keep my business for sure. was out by 10:30. had a little confusion but it was corrected immediately. KIA on Nicholasville Rd will keep my business for sure. More

Courteous, timely, very professional, knowledgeable,and helpful. Comfortable waiting area with drinks and clean facilities helpful. Comfortable waiting area with drinks and clean facilities More

Fantastic customer service from being greeted at the door by Vinny to driving away in our new Kia. Everything ran very smooth and everyone was very helpful in answering our million questions. by Vinny to driving away in our new Kia. Everything ran very smooth and everyone was very helpful in answering our million questions. More

Very efficient. Work was done in a timely manner. Service person was very knowledgeable and friendly. Work was done in a timely manner. Service person was very knowledgeable and friendly. More

I had came into Kia around 10:30. I sat there for nearly 4 hours waiting on an oil change. They were very rude when I asked how long. At this point if I’m waiting that long out of my I sat there for nearly 4 hours waiting on an oil change. They were very rude when I asked how long. At this point if I’m waiting that long out of my day, I rather go somewhere else. Definitely won’t be doing that again. I understand it gets busy. When someone asks you could at least tell them an estimated time, as my appointment was at 11am, and I was even early. More

A recall for my EV battery prompted my first visit to Car Town Kia USA. My first negative experience was with booking the service visit. Knowing that they probably don't get a lot of Kia Soul EV battery warr Town Kia USA. My first negative experience was with booking the service visit. Knowing that they probably don't get a lot of Kia Soul EV battery warranty visits (mine was, in fact, the first), I wanted to speak to someone. However, I got a robo-ceptionist. I selected "no" for communicate by text message (every single time I called) but that didn't matter, when Kelly (or whatever her name was) communicated with me, it was by text. Once she did call when I pointed out that I really wanted to explain things to an actual human, but that didn't accomplish much. As I noted on the service request (filled out on the website) and in my communications with Kelly (or whoever), I wanted them to confirm that they had all the parts in stock before I brought the vehicle in. This was even printed on my receipt. After several experiences with the "no I don't want a text message but I guess I'll text with you anyway" person, it was confirmed that they had all the parts they needed. Well, that assurance was about as effective as requesting no text messages. When I got there on time for my appointment, I got to wait several hours for someone to get to my car and then determine that there was a recall for it and they needed to order some parts. Who knew? (Here's a clue, check the original service request to see who knew.) Getting that information straight, no chaser, took several conversations with the porter (no one knew where my car actually was), the service advisors, the service manager, etc. They have a lot of people at Car Town Kia. They don't communicate well with each other in spite of (or because of) lots of computerization. (Although everything was printed out on paper, 3-4 copies each, for me to sign, so that every department could get its own copy of the service order that said I wanted to verify the parts were there before I brought it in.) So the car sat there for a while, Couple of weeks? They "discovered" that there had been a prior battery replacement. (A) I could have told them that. (B) Kia does (or should) have records of that replacement. So that seemed to gum up the works. Anyhow, I have no idea if the work was done well or poorly. The car ran just fine before the recall, and runs just fine now. Oh, and the receipt had printed out that the car would be washed "cleaner than when customer brought it in." It was not clean. Maybe it had been cleaned some, at some point. I wouldn't make a big deal about it but someone took the initiative to point out what a nice service might or might not have been performed for me at no charge. Press 1 for no car wash. Press 2 for a car wash. Thank you for pressing 1 (no matter what you pressed). I'm giving them 3 stars for not making things worse and not trying to charge me for recall service. The parts dept person was so excited to tell me there was no charge. That's great, Kia makes a car with a defective, unsafe part, fixes it, and I should be so glad that I wasn't charged for that service. Oh, and I was able to get a shuttle ride home (25 minutes), that was actually nice. (But I couldn't get a convenient pick-up shuttle.) I've had 1-star service before (lots of trips back to correct incomplete work) and my dealer back in Maryland was 5-star. So this rating reflects poor coordination but hopefully good service where it counts (inside the car). I think there's another Kia shop in the area. I'll give them a try if I need work done. But if I have to go to northern KY (like I do for our Hyundai, sigh), then I guess I'll give these folks another chance. Press 2 to send an insincere apology. More

Had to wait almost 3 hours for oil change and NEVER got an update. Felt like we were just supposed to just wait and wait on them with NO customer service an update. Felt like we were just supposed to just wait and wait on them with NO customer service More

Everything went well! Met several workers & was impressed by each…a blessing!! Would recommend to others.. Met several workers & was impressed by each…a blessing!! Would recommend to others.. More

Everyone from service to sales including finance managers have always been more than helpful and kind! I love dealing with the staff! have always been more than helpful and kind! I love dealing with the staff! More

I made an appointment to have the infotainment system software updated. After a couple of hours they called and said the car was done. But when I picked it up it was obvious nothing had been done. So I w software updated. After a couple of hours they called and said the car was done. But when I picked it up it was obvious nothing had been done. So I went back in and made another appointment for three days later to have it installed. This time they said they could not get it to work and it was up to me to install the software. I am not computer literate and I have no idea how to do this. Also, each trip to the dealer was a half hour with two cars. Car Town Kia service is VERY disappointing. More