Car Town Kia USA

Anthony helped me with my car service. Super thorough service and inspection was done. I was given a full report at the end and walked through the report with expectations for what the nex Super thorough service and inspection was done. I was given a full report at the end and walked through the report with expectations for what the next service would look like. Love this place. More

Had my car there today for software update. Anti theft. Richard, was very friendly. Informative and prompt. This was only my second visit to Car Town KIA. It has really grown since my last visi Anti theft. Richard, was very friendly. Informative and prompt. This was only my second visit to Car Town KIA. It has really grown since my last visit. It did take me several minutes to find the right service area. Maybe better directions in the email? Everything was very smooth after I found where I was to be. Thank you Leigh Ann Moore -Payne More

Poor service as usual for years now--9am appt for oil change--took the car back at 10:09am today and out by 11:40am. This happens every time. Also once again tried to sell me things that did not need i change--took the car back at 10:09am today and out by 11:40am. This happens every time. Also once again tried to sell me things that did not need it and/or they already replaced recently--do you not read your own service records?! While going to another area to pay, tried to make a future appt---oh, wait, they don't do that anymore--they call a phone number to put you in the queue for a callback to schedule one. Do yourself a favor and do NOT come for service here--unless you like wasting hours at a time, getting inaccurate unreliable service, and paying for things you don't need. More

I really like the coming here. I have had my kia for 3 years and knowing that it's like family when I go is great. I think the sales man are super friendly and those over services I have had my kia for 3 years and knowing that it's like family when I go is great. I think the sales man are super friendly and those over services are very helpful More

After inspecting vehicle: 1. Agent recommended replacing rear brakes only! I questioned that because in over 60 years of driving I have never known rear brakes to wear faster tha Agent recommended replacing rear brakes only! I questioned that because in over 60 years of driving I have never known rear brakes to wear faster than front brakes. Agent double checked with mechanic and changed his recommendation to ALL brakes needed replacing. 2. Agent said wipers needed replacing. I disagreed, having just driven in the rain, and they worked perfectly. 3. Someone in dealership staff left an empty bottle of soda in vehicle. More

very professional, and helpful my appointment was at 9 I was out by 10:30. had a little confusion but it was corrected immediately. KIA on Nicholasville Rd will keep my business for sure. was out by 10:30. had a little confusion but it was corrected immediately. KIA on Nicholasville Rd will keep my business for sure. More

Courteous, timely, very professional, knowledgeable,and helpful. Comfortable waiting area with drinks and clean facilities helpful. Comfortable waiting area with drinks and clean facilities More

Fantastic customer service from being greeted at the door by Vinny to driving away in our new Kia. Everything ran very smooth and everyone was very helpful in answering our million questions. by Vinny to driving away in our new Kia. Everything ran very smooth and everyone was very helpful in answering our million questions. More

Very efficient. Work was done in a timely manner. Service person was very knowledgeable and friendly. Work was done in a timely manner. Service person was very knowledgeable and friendly. More

I had came into Kia around 10:30. I sat there for nearly 4 hours waiting on an oil change. They were very rude when I asked how long. At this point if I’m waiting that long out of my I sat there for nearly 4 hours waiting on an oil change. They were very rude when I asked how long. At this point if I’m waiting that long out of my day, I rather go somewhere else. Definitely won’t be doing that again. I understand it gets busy. When someone asks you could at least tell them an estimated time, as my appointment was at 11am, and I was even early. More