Back

Car Town Kia USA

Nicholasville, KY

4.4
499 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

Directions

By Type

Showing 499 reviews

November 16, 2023

There always seems to be an issue everytime i go there. The right hand does not seem to know what the left hand is doing. Customer service is lacking.not only in sales but also in service. You do not even More

by twray9669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben
Nov 17, 2023 -

Car Town Kia USA responded

We apologize for the recurring issues and the lack of coordination you've experienced during your visits. It's concerning to hear about the gaps in our customer service, both in sales and service departments, and the error regarding your car's make and model. We take your feedback seriously and are committed to improving our internal communication and record-keeping. Please reach out to me directly at grobertson@oxmoorautogroup.com so we can correct our records and discuss how we can better serve you in the future. Your satisfaction is important to us, and we hope to resolve these issues to your expectations. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

November 16, 2023

They were very helpful in getting my vehicle in to be looked at and fixed. More

by Cdk9784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 17, 2023 -

Car Town Kia USA responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

November 15, 2023

Grat place to buy a new car! They have very knowledgeable sales staff, and an outstanding service department. More

by wil_jms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
Nov 16, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2023

I have had nothing but the best experience at car Town Kia, and the all the staff. They are all great people there. There's to many people that are amazing there to throw out names so I'm saying they all More

by Joe chaney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rommy chipurnoi, Eric Duffy both big 5 stars, Adam Holmes, JP Hunt, Brandon Miller, Gabrielle Robertson
Nov 16, 2023 -

Car Town Kia USA responded

Joe. thank you so much for your glowing review! We're delighted to hear about your positive experiences at Car Town Kia and that our entire team has been amazing in assisting you. We're committed to providing excellent service, whether you're looking for a new or used car. Your high recommendation is greatly appreciated, and we look forward to helping you with your next car purchase. Thank you for choosing us, and we can't wait to see you again!

November 14, 2023

Always accommodating and fast. Took care of my Telluride last minute today and had it ready in no time. More

by kldempsey1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 16, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 10, 2023

Went for wiper blades and got little more than I expected thank you for the blades More

by ed.roach55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The new people in service department
Nov 13, 2023 -

Car Town Kia USA responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 09, 2023

I love Car Town Kia and have purchased several vehicles from them, but I have slowly watched the customer service slowly decline. Last service appointment, I tried for 2 weeks to get an appointment or even More

by KrisL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp/ Chris Vernon
Nov 13, 2023 -

Car Town Kia USA responded

Thank you for your continued loyalty to Car Town Kia and for sharing your experience. We're sorry to hear about the challenges you faced in scheduling your service appointment and communicating your needs. We appreciate your feedback as it helps us to improve our processes. We're glad to know that Chris provided you with helpful and pleasant service once you were able to speak with someone. We'll work on making our booking system more user-friendly and ensure better communication in the future. If there's anything more we can assist you with, please don't hesitate to reach out. We value your business and are committed to providing the high level of service you deserve.

November 05, 2023

Rommy was knowledgeable,very helpful , it was a very pleasant experience Was t pushy and gave us the time we needed to make our decision More

by crazymemee4mjgillespie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rommy
Nov 07, 2023 -

Car Town Kia USA responded

Thank you for taking the time to leave a review. We're so pleased to hear that Rommy provided a knowledgeable and helpful service, making your experience with us pleasant and pressure-free. It's important to us that our customers feel comfortable and informed when making their decisions. We hope to welcome you back in the future, and we wish you all the best with your new decision!

November 03, 2023

knowledgeable, helpful and overall great experience. .Curtis Powers was my sales person and he was excellent to work with. More

by slacy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CURTIS POWERS
Nov 07, 2023 -

Car Town Kia USA responded

Thank you for sharing your experience! We're delighted to hear that Curtis provided you with knowledgeable and helpful service, contributing to a great overall experience. Your satisfaction is our priority, and we're glad Curtis was able to make your interaction with us excellent. We look forward to the opportunity to serve you again in the future. Enjoy your purchase!

November 03, 2023

Service and communication is a plus for me. Thank you Richard G for taking care of my Carnival. More

by sam.eam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Nov 07, 2023 -

Car Town Kia USA responded

Hi, we are very happy to hear that Richard provided you with such a positive experience! We look forward to your next visit! Take care!

...
20
...