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Car Town Kia USA

Nicholasville, KY

4.4
496 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 496 reviews

November 15, 2023

I have had nothing but the best experience at car Town Kia, and the all the staff. They are all great people there. There's to many people that are amazing there to throw out names so I'm saying they all More

by Joe chaney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rommy chipurnoi, Eric Duffy both big 5 stars, Adam Holmes, JP Hunt, Brandon Miller, Gabrielle Robertson
Nov 16, 2023 -

Car Town Kia USA responded

Joe. thank you so much for your glowing review! We're delighted to hear about your positive experiences at Car Town Kia and that our entire team has been amazing in assisting you. We're committed to providing excellent service, whether you're looking for a new or used car. Your high recommendation is greatly appreciated, and we look forward to helping you with your next car purchase. Thank you for choosing us, and we can't wait to see you again!

November 14, 2023

Always accommodating and fast. Took care of my Telluride last minute today and had it ready in no time. More

by kldempsey1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 16, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 10, 2023

Went for wiper blades and got little more than I expected thank you for the blades More

by ed.roach55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The new people in service department
Nov 13, 2023 -

Car Town Kia USA responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 09, 2023

I love Car Town Kia and have purchased several vehicles from them, but I have slowly watched the customer service slowly decline. Last service appointment, I tried for 2 weeks to get an appointment or even More

by KrisL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp/ Chris Vernon
Nov 13, 2023 -

Car Town Kia USA responded

Thank you for your continued loyalty to Car Town Kia and for sharing your experience. We're sorry to hear about the challenges you faced in scheduling your service appointment and communicating your needs. We appreciate your feedback as it helps us to improve our processes. We're glad to know that Chris provided you with helpful and pleasant service once you were able to speak with someone. We'll work on making our booking system more user-friendly and ensure better communication in the future. If there's anything more we can assist you with, please don't hesitate to reach out. We value your business and are committed to providing the high level of service you deserve.

November 05, 2023

Rommy was knowledgeable,very helpful , it was a very pleasant experience Was t pushy and gave us the time we needed to make our decision More

by crazymemee4mjgillespie
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rommy
Nov 07, 2023 -

Car Town Kia USA responded

Thank you for taking the time to leave a review. We're so pleased to hear that Rommy provided a knowledgeable and helpful service, making your experience with us pleasant and pressure-free. It's important to us that our customers feel comfortable and informed when making their decisions. We hope to welcome you back in the future, and we wish you all the best with your new decision!

November 03, 2023

knowledgeable, helpful and overall great experience. .Curtis Powers was my sales person and he was excellent to work with. More

by slacy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
CURTIS POWERS
Nov 07, 2023 -

Car Town Kia USA responded

Thank you for sharing your experience! We're delighted to hear that Curtis provided you with knowledgeable and helpful service, contributing to a great overall experience. Your satisfaction is our priority, and we're glad Curtis was able to make your interaction with us excellent. We look forward to the opportunity to serve you again in the future. Enjoy your purchase!

November 03, 2023

Service and communication is a plus for me. Thank you Richard G for taking care of my Carnival. More

by sam.eam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Nov 07, 2023 -

Car Town Kia USA responded

Hi, we are very happy to hear that Richard provided you with such a positive experience! We look forward to your next visit! Take care!

October 30, 2023

Anthony helped me with my car service. Super thorough service and inspection was done. I was given a full report at the end and walked through the report with expectations for what the nex More

by Ronald.n.aviles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Nov 01, 2023 -

Car Town Kia USA responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Car Town Kia! We look forward to your next visit! Take care!

October 27, 2023

Had my car there today for software update. Anti theft. Richard, was very friendly. Informative and prompt. This was only my second visit to Car Town KIA. It has really grown since my last visi More

by lieghmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard service department
Oct 27, 2023 -

lieghmoore responded

Great job. Service department. Thank you for checking my car today. !! Leigh Ann Moore -Payne

Oct 27, 2023 -

lieghmoore responded

Thank you Richard and the service department today for your prompt service!! Leigh Ann Moore -Payne

Oct 30, 2023 -

Car Town Kia USA responded

Thank you, Leigh, for your feedback and kind words about Richard. We're glad to hear he provided exceptional service. We appreciate the suggestion regarding better directions in the email and will definitely look into making improvements in that area. We always aim to make our customer's experience seamless and hassle-free. We hope to serve you again soon, and thanks for choosing Car Town Kia!

October 26, 2023

Poor service as usual for years now--9am appt for oil change--took the car back at 10:09am today and out by 11:40am. This happens every time. Also once again tried to sell me things that did not need i More

by Dontgohere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
the whole culture is poor
Oct 30, 2023 -

Car Town Kia USA responded

I'm sincerely sorry to hear about your experience with our service department. We strive for timeliness and transparent communication, and it's clear we fell short in your case. Your feedback is crucial as we're always looking for ways to improve our service. We will review our internal processes and aim for more efficient scheduling and better record-keeping. Please allow us an opportunity to regain your trust in the future. Thank you for sharing your concerns. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Oct 30, 2023 -

Dontgohere responded

That seems to be the same exact canned response you copy and paste for every negative review on any platform.

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