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Car Town Kia USA

Nicholasville, KY

Overview
Reviews
4.4
496 Reviews
Call Dealership (859) 887-4737
View Awards

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 496 reviews

November 27, 2023

So far everything thing has gone very well. I hope to keep receiving good service on my new Kia sportage when needed. Thanks More

by ronnie.robertson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vernon
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Nov 29, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 25, 2023

Chris was great as a salesman and now in his service role. Service was completed on time and done correctly, More

by jrschlumpf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris (?)
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Nov 27, 2023 -

Car Town Kia USA responded

Wwe are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2023

service was very good and they were helpful in giving information about my vehicle..I dont like the phone system, More

by FDUNAWAYSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zach collinsworth ,service manager
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Nov 22, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 20, 2023

The service was very good, sales rep very helpful, vert thorough and very patient. All staff was polite and helpful. More

by Dethomas1931
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Vega - Very good
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Nov 22, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 20, 2023

The service personnel are very Friendly, professional , knowledgeable and organized every time I have been . More

by bakletessia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
Report | Print
Nov 22, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

November 18, 2023

My second experience with service. Much better communication and overall service. Still difficult to reach service advisors due to the phone system. Anthony was great. More

by wilson_energy
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Report | Print
Nov 22, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2023

There always seems to be an issue everytime i go there. The right hand does not seem to know what the left hand is doing. Customer service is lacking.not only in sales but also in service. You do not even More

by twray9669
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ben
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Nov 17, 2023 -

Car Town Kia USA responded

We apologize for the recurring issues and the lack of coordination you've experienced during your visits. It's concerning to hear about the gaps in our customer service, both in sales and service departments, and the error regarding your car's make and model. We take your feedback seriously and are committed to improving our internal communication and record-keeping. Please reach out to me directly at grobertson@oxmoorautogroup.com so we can correct our records and discuss how we can better serve you in the future. Your satisfaction is important to us, and we hope to resolve these issues to your expectations. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

November 16, 2023

They were very helpful in getting my vehicle in to be looked at and fixed. More

by Cdk9784
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Nov 17, 2023 -

Car Town Kia USA responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

November 16, 2023

The people that work there are all very nice and helps ln anyway they can More

by agibson207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris , Kenny Eads
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Nov 17, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2023

Grat place to buy a new car! They have very knowledgeable sales staff, and an outstanding service department. More

by wil_jms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
Report | Print
Nov 16, 2023 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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