Car Town Kia USA

Always knowledgeable, kind, and helpful. I have never been treated as I don’t know what is wrong. I have never been treated as I don’t know what is wrong. More

Every time I go to car town they are amazing with my service and my needs, I never feel like I have asked dumb questions and my concerns are always addressed with professionalism! service and my needs, I never feel like I have asked dumb questions and my concerns are always addressed with professionalism! More

Courteous and attentive staff. Appreciate service and attention to detail. Would recommend to every one. Appreciate service and attention to detail. Would recommend to every one. More

Absolutely atrocious service. I bought a brand new Kia Telluride at the beginning of November. Had it for three weeks and now it's been in the shop for three weeks with NO diagnos I bought a brand new Kia Telluride at the beginning of November. Had it for three weeks and now it's been in the shop for three weeks with NO diagnosis and NO timeline for when it will be fixed. I have to follow-up repeatedly to see what is going on and they have no clue. Zack and Anthony in the service department said "At least you might get a new engine out of it!". NO. This is a BRAND NEW car. Totally unacceptable. Do not purchase a vehicle from here. In fact, do not purchase a Kia. More

Had a very good experience at car town kia today, was fast and they were nice fast and they were nice More

We stopped in on our search for another vehicle. They were very courteous and really wanted to help us. We ended up buying and appreciated their help. They were very courteous and really wanted to help us. We ended up buying and appreciated their help. More

I was greeted with kindness and courtesy. Waiting room was comfortable and clean. Staff was helpful and available Waiting room was comfortable and clean. Staff was helpful and available More

the advisor and staff in the service department are always so welcoming. My advisor was very nice and explained everything to me and why it was important to have maintenance completed on my vehicle. always so welcoming. My advisor was very nice and explained everything to me and why it was important to have maintenance completed on my vehicle. More

I have bought 3 cars from car town kia. I have always been treated very good, especially by Chris Brown. I have always been treated very good, especially by Chris Brown. More

I moved back to Lexington in Feb 2022 after 22 years in Nashville thanks to my Nashville job allowing work from home for employees. After I moved back in 2022 and got settled, it was time for oil change an Nashville thanks to my Nashville job allowing work from home for employees. After I moved back in 2022 and got settled, it was time for oil change and tire rotation service on my 2021 KIA Sportage and scheduled this APPT in MAR 2022 at Car Town KIA on Nicholasville Rd-Lexington, and I also needed my wipers looked at due to when they were on intermittent setting, the wipers would start going out of time across my window and they would stop middle of window, or at the top of the window. The service team at this location in MAR 2022 told me nothing was wrong with the wipers or intermittent setting, and sent me on my way, driving home in the rain that day with wipers that may or may not work. I then scheduled service at KIA in Louisville, and they immediately diagnoses the problem as needing the wiper motor replaced, which they did (covered under warranty). I have been driving to Louisville KY from Lexington to that KIA location for all service to be done on my vehicle. Today, December 5, 2023 I made the decision to give Car Town KIA Lexington-Nicholasville Rd another try as I was tired of driving to Louisville for vehicle service appointments, and I will say that this location has completely turned things around. I received GRADE A service today, and I would definitely recommend their service team to take care of your vehicle. I will definitely continue to use them for my KIA Sportage services. More