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Car Town Kia USA

Nicholasville, KY

Overview
Reviews
4.4
515 Reviews
Call Dealership (859) 887-4737
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3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 515 reviews

January 24, 2024

disorganized & unprofessional. . there weren’t signs telling you where to go nor were there any updates on the service of your vehicle. also extremely slow service.. More

by klingleremilee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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Jan 25, 2024 -

Car Town Kia USA responded

We apologize for the inconvenience you experienced during your visit. Your feedback is valuable to us, and we'll take your comments into consideration to improve our organization and professionalism. Providing clear directions, regular updates, and efficient service is important to us, and we'll work on addressing these issues. If you have any specific suggestions or would like to discuss your experience further, please feel free to reach out to me. We appreciate your feedback and hope to serve you better in the future. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

January 23, 2024

Very well greatly professional and each and everyone Derrick was s great salesman.thank you More

by jkbfire08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Miller
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Jan 23, 2024 -

jkbfire08 responded

Great staffing from start to finish

Jan 25, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2024

Staff went above and beyond to make sure I was taken care of I appreciate the people at cartown kia More

by Smitty54.smith22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Jan 19, 2024 -

Car Town Kia USA responded

We are so happy to read such a great review about Car Town Kia! We look forward to your next visit! Take care!

January 18, 2024

My service at car town Kia was Professional great hospitality always been asked what they could do to help More

by c-hampton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jan 19, 2024 -

Car Town Kia USA responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Car Town Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 17, 2024

Mike helped me save a lot of money today! Thank you, Mike for your help More

by leelew62154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Mike Kirk
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Jan 19, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 12, 2024

Problems with dealership and service since purchasing my car several years ago. Since the renovation and turnover in new service department, things have improved, but still issues with scheduling and other More

by AMARNYE67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payton Hale, Evona Hartzell, Candace Kendrick, Jarred Rayle
Report | Print
Jan 17, 2024 -

Car Town Kia USA responded

We're grateful for your feedback and for recognizing Payton Hale's dedication to providing excellent customer service. We apologize for any previous issues and are committed to continually improving our services. Your satisfaction is important to us, and we hope to provide you with a better experience in the future. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

January 11, 2024

Didn’t fix my problem when I initially brought it to there attention now I’m stuck with fixing it myself More

by AnthonySteelers
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Kirk
Report | Print
Jan 17, 2024 -

Car Town Kia USA responded

We're truly sorry to hear about your experience. We understand your frustration, and we would appreciate the opportunity to make things right. Please reach out to me directly so that I can better understand the situation and work towards a resolution. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

January 11, 2024

Good service done sooner than expected. Performed a product improvement service at no cost to me. More

by kia carnival
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Report | Print
Jan 17, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

January 10, 2024

Very fast and friendly service. People there are very professional and the waiting area is very nice. More

by grousos76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
Report | Print
Jan 10, 2024 -

Car Town Kia USA responded

We're thrilled to hear that you had a fast and friendly service experience with us. Our team takes pride in providing professional and efficient service to our customers. If you ever need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!

January 08, 2024

Great experience and willing to negotiate prices. Very friendly staff. Very helpful and quick to answer all questions More

by jammie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derrick
Report | Print
Jan 10, 2024 -

Car Town Kia USA responded

We're delighted to hear that you had a great experience with us, and we appreciate your positive feedback. Our team is always here to help and answer any questions you may have. If there's anything else you need, please don't hesitate to reach out. Enjoy your new car!

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