Car Town Kia USA

Problems with dealership and service since purchasing my car several years ago. Since the renovation and turnover in new service department, things have improved, but still issues with scheduling and other car several years ago. Since the renovation and turnover in new service department, things have improved, but still issues with scheduling and other things. The one Bright Light shining for the dealership in my opinion, is Payton Hale, who goes out of her way for customers to get things done and is an exemplary customer service oriented employee! More

Didn’t fix my problem when I initially brought it to there attention now I’m stuck with fixing it myself there attention now I’m stuck with fixing it myself More

Good service done sooner than expected. Performed a product improvement service at no cost to me. Performed a product improvement service at no cost to me. More

Very fast and friendly service. People there are very professional and the waiting area is very nice. People there are very professional and the waiting area is very nice. More

Great experience and willing to negotiate prices. Very friendly staff. Very helpful and quick to answer all questions Very friendly staff. Very helpful and quick to answer all questions More

They are always helpful and very courteous and worked with me on the repairs that were necessary. I have enjoyed dealing with Car Town Kia for the past 11 years. Thanks again. with me on the repairs that were necessary. I have enjoyed dealing with Car Town Kia for the past 11 years. Thanks again. More

Very good experience. Just disappointed on the fact that when I purchased my vehicle, we got the extra service (that we pay for) to have the car cleaned on the inside and Just disappointed on the fact that when I purchased my vehicle, we got the extra service (that we pay for) to have the car cleaned on the inside and they do not do that since 2020. I can not remember the Service Dept. gentleman that I dealt with this time, but each person has been very friendly. More

Everything was great until I went to pay. I called ahead to get the price of a tire rotation and was given the price of 25.00. My oil change is included with my car payment so I did not have I called ahead to get the price of a tire rotation and was given the price of 25.00. My oil change is included with my car payment so I did not have to pay for that. My recall issue was free of course. So, once everything was completed, they said I needed new wipers and a new air filter. I heard the price of the air filter to be 29.99. as well. So I said I would let my brother do the wipers and since the cost for the filter was not bad. I approved that to be done. When going to pay for everything, the air filter was actually 54.00 and the rotation was 29.99. So I am now out over $80.00 that I had not planned on. I would not have done either one if I had known ahead of time the cost was not what was quoted. Next time I will ask before any work is done so this does not happen to me in the future. More

Staff is friendly and knowledgeable. They keep you up.ro Dat on everything that is happening with your vehicle. They keep you up.ro Dat on everything that is happening with your vehicle. More

Great working with Gabe and Alex . They helped us make a decision and why to buy from Car town Kia. They helped us make a decision and why to buy from Car town Kia. More