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Car Town Kia USA

Nicholasville, KY

Overview
Reviews
4.4
501 Reviews
Call Dealership (859) 887-4737
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3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 501 reviews

January 27, 2024

All good. Anthony was friendly. Engine light came ON. It was fixed quick and well done. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Report | Print
Jan 29, 2024 -

Car Town Kia USA responded

We're glad to hear that Anthony provided you with friendly service and that your engine light issue was resolved quickly and effectively. If you ever have any more automotive needs or concerns, feel free to reach out. Thank you for choosing this dealership for your service, and we hope to continue providing you with excellent support in the future.

January 26, 2024

Impressed by friendly personnel and very nice facility. work was done as expected and appreciated free car wash. More

by edh1649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
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Jan 29, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that you had a positive experience with their friendly staff and facility. Providing the expected service and a complimentary car wash is always a plus. If you have any more automotive needs in the future, don't hesitate to reach out to them.

January 26, 2024

I went in for an oil change service. It was a great experience overall. The rep, Payton, took great care of me to make sure everything was done correctly and that I knew what was going o More

by john_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
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Jan 29, 2024 -

Car Town Kia USA responded

We're delighted to hear about your exceptional experience with Payton during your recent oil change service. It's wonderful that she provided excellent care, communication, and overall service. Don't hesitate to reach out to her in the future for any of your automotive needs. Your feedback is greatly appreciated, and we hope you continue to have great experiences at this dealership.

January 25, 2024

Mike was friendly and showed me an additional recall on my car and added it to the service, which was quick and well done. More

by aletheiagrupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
Report | Print
Jan 29, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2024

Great customer service when it comes to getting your car serviced in a timely manner.. The team of members ‘Chris and Bruce’.. make you feel welcome! More

by mcguffeyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
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Jan 25, 2024 -

Car Town Kia USA responded

We are very happy to hear that Chris and Bruce provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2024

Derrick miller made me and my daughter a very pleasant for us to purchase a new car Mr miller was very professional and very good at being a salesman I will highly recommend Mr miller to anyone I find wan More

by Donnie Beaty-859-368-3445
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Derrick miller
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Jan 25, 2024 -

Car Town Kia USA responded

Thank you for your recommendation! We're delighted to hear that Derrick provided you and your daughter with a pleasant car-buying experience and demonstrated professionalism as a salesman. If you or anyone you know is looking for a vehicle in the future, don't hesitate to reach out to him again. We appreciate your feedback and wish you and your family safe and enjoyable journeys in your new car!

January 24, 2024

disorganized & unprofessional. . there weren’t signs telling you where to go nor were there any updates on the service of your vehicle. also extremely slow service.. More

by klingleremilee
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
Report | Print
Jan 25, 2024 -

Car Town Kia USA responded

We apologize for the inconvenience you experienced during your visit. Your feedback is valuable to us, and we'll take your comments into consideration to improve our organization and professionalism. Providing clear directions, regular updates, and efficient service is important to us, and we'll work on addressing these issues. If you have any specific suggestions or would like to discuss your experience further, please feel free to reach out to me. We appreciate your feedback and hope to serve you better in the future. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

January 23, 2024

Very well greatly professional and each and everyone Derrick was s great salesman.thank you More

by jkbfire08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Miller
Report | Print
Jan 23, 2024 -

jkbfire08 responded

Great staffing from start to finish

Jan 25, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 19, 2024

Staff went above and beyond to make sure I was taken care of I appreciate the people at cartown kia More

by Smitty54.smith22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Report | Print
Jan 19, 2024 -

Car Town Kia USA responded

We are so happy to read such a great review about Car Town Kia! We look forward to your next visit! Take care!

January 18, 2024

My service at car town Kia was Professional great hospitality always been asked what they could do to help More

by c-hampton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jan 19, 2024 -

Car Town Kia USA responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Car Town Kia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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