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Car Town Kia USA

Nicholasville, KY

4.4
496 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 496 reviews

February 02, 2024

Very nice people on sales and service. Always making customer happy and comfortable. Chris is service very helpful. More

by LTurner761
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service gets 5 stars
Feb 02, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 02, 2024

My second visit to this "new" facility. 1st time was a 3 out of 5. This time a 4 out of 5. Payton used to take care of my Navigator at a prior location. She is awesome!! Excellent customer More

by ttruitt17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Hale - service dept.
Feb 02, 2024 -

Car Town Kia USA responded

It's great to hear that your recent visit to the facility was improved compared to the previous one, and that Payton provided excellent customer service. Your feedback and expectations are important, and I hope your next visit earns a 5 out of 5 rating. If you have any more comments or questions in the future, feel free to share. Safe travels!

February 01, 2024

The staff are always so accommodating and work very hard to make your visit as pleasant as possible. More

by shannon.morrison.sr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia Dixon *****
Feb 02, 2024 -

Car Town Kia USA responded

It's great to hear that the staff at the dealership goes out of their way to make your visits pleasant and accommodating. If you have any more feedback or if there's anything specific you'd like to know or discuss, feel free to ask!

January 29, 2024

Great place to take your Kia for service. Friendly and knowledgable people. Would recommend to anyone More

by Karenkpilcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
Jan 30, 2024 -

Car Town Kia USA responded

It's fantastic to hear that you had a great experience taking your Kia for service at this dealership. Friendly and knowledgeable staff can make a big difference when it comes to vehicle maintenance. Thank you for recommending them, and if you ever need service again or have any questions in the future, don't hesitate to reach out. Safe travels!

January 29, 2024

I have always experienced great service by the service department staff. Its refreshing to experience old fashioned Customer Service. More

by tambour beader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sophia
Jan 30, 2024 -

Car Town Kia USA responded

We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!

January 27, 2024

All good. Anthony was friendly. Engine light came ON. It was fixed quick and well done. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Jan 29, 2024 -

Car Town Kia USA responded

We're glad to hear that Anthony provided you with friendly service and that your engine light issue was resolved quickly and effectively. If you ever have any more automotive needs or concerns, feel free to reach out. Thank you for choosing this dealership for your service, and we hope to continue providing you with excellent support in the future.

January 26, 2024

Impressed by friendly personnel and very nice facility. work was done as expected and appreciated free car wash. More

by edh1649
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
Jan 29, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that you had a positive experience with their friendly staff and facility. Providing the expected service and a complimentary car wash is always a plus. If you have any more automotive needs in the future, don't hesitate to reach out to them.

January 26, 2024

I went in for an oil change service. It was a great experience overall. The rep, Payton, took great care of me to make sure everything was done correctly and that I knew what was going o More

by john_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
Jan 29, 2024 -

Car Town Kia USA responded

We're delighted to hear about your exceptional experience with Payton during your recent oil change service. It's wonderful that she provided excellent care, communication, and overall service. Don't hesitate to reach out to her in the future for any of your automotive needs. Your feedback is greatly appreciated, and we hope you continue to have great experiences at this dealership.

January 25, 2024

Mike was friendly and showed me an additional recall on my car and added it to the service, which was quick and well done. More

by aletheiagrupe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
Jan 29, 2024 -

Car Town Kia USA responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2024

Great customer service when it comes to getting your car serviced in a timely manner.. The team of members ‘Chris and Bruce’.. make you feel welcome! More

by mcguffeyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
Jan 25, 2024 -

Car Town Kia USA responded

We are very happy to hear that Chris and Bruce provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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