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Car Town Kia USA

Nicholasville, KY

4.4
503 Reviews

3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 503 reviews

February 25, 2024

I left a previous negative review involving a EV6 I was dissatisfied with that I am unable to locate. Since leaving the review, CarTown Kia has reached out to work with me. They have gotten me out of the l More

by Scott.d
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Brown, Chris Caldwell
Feb 26, 2024 -

Car Town Kia USA responded

We're glad to hear that Car Town Kia reached out to address your concerns and worked with you to find a satisfactory solution. Your satisfaction is important to us, and we're pleased that you're now happy with your Tesla. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your feedback and look forward to assisting you with your future electric vehicle purchases!

February 22, 2024

Had a major issue with my car. Sophia took excellent care of me. Sophia, went above and beyond for me. I can not even begin to tell you how much I appreciated Sophia, for all her More

by drosscleaning
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia
Feb 22, 2024 -

Car Town Kia USA responded

We're thrilled to hear about your positive experience with Sophia! Providing exceptional customer care is our priority, and we're delighted she could assist you with your car issue. We'll be sure to pass along your appreciation to Sophia for going above and beyond. If you ever need further assistance, don't hesitate to reach out.

February 22, 2024

I have found this dealership to be very efficient. Payton Hale was great! Effective and explained everything and will definitely be returning. More

by lydia_themotivator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Hale, Mike Kirk
Feb 26, 2024 -

Car Town Kia USA responded

We're thrilled to hear about your positive experience with us! Payton is indeed a valuable member of our team, and we're glad to hear that he provided you with effective assistance and thorough explanations. Your satisfaction is our priority, and we're looking forward to welcoming you back in the future. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us, and we appreciate your feedback!

February 21, 2024

I would of gave 5 stars but felt I was lied to over the phone. I was told a Seltos was there for me to buy but was told when I got there it was sold that morning. I had to travel quite a ways and needless More

by ohnawah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
Feb 22, 2024 -

Car Town Kia USA responded

Thank you for sharing your feedback, and we apologize for any inconvenience caused by the misunderstanding regarding the availability of the Seltos. We're glad to hear that despite the initial hiccup, you ultimately found a suitable SUV and had positive experiences with our dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new Seltos!

February 20, 2024

Chris was very helpful as well as all the staff every time we have been in. More

by Sharon.Corman8203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names very well but everyone was pleasant., Mike Kirk, Kenny Eads, Johnny Hartzell
Feb 22, 2024 -

Car Town Kia USA responded

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2024

Payton Hale was awesome! She explained all my options and what to expect with my car. More

by Dragon120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Hale
Feb 20, 2024 -

Car Town Kia USA responded

We're delighted to hear that Payton provided you with excellent service! Thank you for sharing your positive experience with us. If you have any further questions or need assistance in the future, feel free to reach out.

February 15, 2024

The waiting area is nice and comfortable and has complimentary snacks and drinks for everyone and I also love how they have complimentary car washes as well after our vehicles have been serviced! More

by Lefty03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Feb 16, 2024 -

Car Town Kia USA responded

We're glad to hear that you enjoyed our waiting area amenities and complimentary car wash service! Providing a comfortable environment and extra perks like snacks and drinks is important to us. Thank you for choosing us for your vehicle service needs, and we look forward to seeing you again in the future!

February 14, 2024

Mike was very professional and helpful when I brought my car in for service. He contacted me promptly when my vehicle was ready and checking out very convenient and fast. More

by eric m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Mike Kirk
Feb 16, 2024 -

Car Town Kia USA responded

We're delighted to hear that Mike provided you with professional and helpful service during your visit. Your satisfaction is our priority, and we're glad we could make the process convenient and fast for you. If you ever need anything else or have any questions, feel free to reach out. Thank you for choosing us for your automotive needs!

February 14, 2024

Service is prompt and friendly. Waiting area is clean and comfortable. Love my car and have enjoyed all my experiences with Car Town Kia. More

by kaloakes1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
Feb 16, 2024 -

Car Town Kia USA responded

We're thrilled to hear that you had a prompt and friendly service experience with us. Our team takes pride in providing a clean and comfortable environment for our customers, and we're delighted that you love your car. Thank you for choosing Car Town Kia, and we look forward to serving you again in the future!

February 08, 2024

Sometimes have trouble getting parts. But always treated with much respect at all the time More

by terri davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Feb 14, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that you've consistently experienced respectful treatment from us. We understand that obtaining parts can sometimes pose challenges, but we're committed to ensuring that you receive the best service possible. If you ever need assistance or have any concerns, please don't hesitate to reach out. We appreciate your continued support and look forward to serving you again!

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