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Car Town Kia USA

Nicholasville, KY

Overview
Reviews
4.4
503 Reviews
Call Dealership (859) 887-4737
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3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 503 reviews

March 27, 2024

I recently had to wait 1 month on completion of a repair on 2021 Kia Soiul. It was not Cartown' fault. The part had to come from Korea, and was the only problem my manual transmission Soul has had. Cartown More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
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Mar 27, 2024 -

Car Town Kia USA responded

Anne, thank you for sharing your experience! We're glad to hear that despite the delay caused by the part needing to come from Korea, you received excellent service and support from our team at Car Town Kia. We strive to provide professional and polite service to all our customers, and we're pleased to hear that you felt well taken care of during your repair process. If you have any further questions or concerns, please don't hesitate to reach out.

March 25, 2024

I bought my Soul there in 2014, we have always had our car serviced there, always felt welcome, they have always done a great job . Never had a problem with the car only service and recalls. More

by sharkeyron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
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Mar 27, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're delighted to hear about your positive experience with our dealership and service department. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service in the future.

Mar 27, 2024 -

sharkeyron responded

Thsnk y'all

March 24, 2024

Everyone is very friendly. I am always greeted with a smile and they are very helpful. More

by mlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall ouimette
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Mar 25, 2024 -

Car Town Kia USA responded

We're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2024

Had a 9am appointment and I was seen promptly. Waiting area was very clean. I visited .washroom and found it to be fully equipped More

by marianc524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris was my contact person in service area
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March 20, 2024

Excellent time and pleasant and efficient would recommend to anyone. Didn't have to wait long More

by fondagb61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
Report | Print
Mar 21, 2024 -

Car Town Kia USA responded

Thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

March 19, 2024

All went well with my service and Marshall was great to work with and very courteous. More

by ma_stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Ouimette
Report | Print
Mar 21, 2024 -

Car Town Kia USA responded

I'm glad to hear that your service went well and that Marshall provided courteous assistance. If you need any further assistance in the future, don't hesitate to reach out.

March 19, 2024

Sales person Derrick was very helpful and understanding of my needs he explained all my questions. More

by k.mathison59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Duncan
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Mar 21, 2024 -

Car Town Kia USA responded

It's great to hear that Derrick provided helpful and understanding assistance, addressing all your questions. If you need further assistance or have any more questions, feel free to reach out anytime!

March 17, 2024

Most pleasant experience. Sophia was very accommodating. A clean and professional operation. Though I don't understand what "brake light was installed backwards" means. How do More

by tomwilkins51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sophia Dixon
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Mar 18, 2024 -

Car Town Kia USA responded

We're delighted to hear you had a pleasant experience and that Sophia was accommodating. We appreciate your understanding and hope to continue providing great service in the future!

March 17, 2024

Mike was the best. He kept me I formed and was amazing g at his job! More

by ustech04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk
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Mar 18, 2024 -

Car Town Kia USA responded

It's fantastic to hear that Mike provided such excellent service and kept you well informed throughout. We appreciate your feedback and hope to assist you again in the future if needed!

March 13, 2024

Chris was an amazing help with getting my oil change and full service complete! Dealership was also very clean and comfortable making the wait time seem shorter. More

by Kblcr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
Report | Print
Mar 14, 2024 -

Car Town Kia USA responded

I'm glad to hear that Chris provided you with excellent assistance during your oil change and full service at the dealership. It's great to know that the dealership's cleanliness and comfort helped make your wait time more enjoyable. If you need any further assistance in the future, don't hesitate to reach out.

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