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Car Town Kia USA

Nicholasville, KY

Overview
Reviews
4.4
503 Reviews
Call Dealership (859) 887-4737
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3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 503 reviews

April 14, 2024

Very frustrating to schedule appointment months ahead for oil change, tire rotation and a recall and drive over a hour to dealership early on a Saturday morning to find out they had quit doing recalls on Sa More

by clhd58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Apr 15, 2024 -

Car Town Kia USA responded

I understand your frustration. It's disappointing when appointments don't go as planned, especially after making arrangements and traveling a long distance. If you need assistance rescheduling or have any further concerns, feel free to reach out. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

April 14, 2024

Ridiculous service department, not accommodating to customer, repeat visits needed to complete service, appointments are difficult to schedule. More

by becky_maggard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony
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Apr 15, 2024 -

Car Town Kia USA responded

I'm sorry to hear about your frustrating experience with the service department. It's disappointing when appointments are difficult to schedule, and service isn't completed as expected. Your feedback is valuable, and if there is anything else I can do, please feel free to reach out. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

April 10, 2024

Everything went very well I didn’t know it you guys where going to hard and set up for my next oil change . More

by dalebrowder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben , Adam Holmes, Chris Brown, David Levy, Mike Kirk, Lonnie Barnett, Jim Mcenrue, Forrest Manley, Meade Brown, Kenny Eads, Johnny Hartzell
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Apr 15, 2024 -

Car Town Kia USA responded

That's great to hear! It's always reassuring when things go smoothly, and it's even better when you're set up for your next oil change.

Apr 15, 2024 -

dalebrowder responded

Please set me up for my next oil change

April 09, 2024

I've bought many new vehicles, and this was the absolute easiest process I've encountered. Derrick Miller's no-pressure sales attitude is the reason he has a new customer for life. We'll follow him to whate More

by barrierjerome
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Miller (Sales)
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Apr 15, 2024 -

Car Town Kia USA responded

It's fantastic to hear that Derrick made your car-buying experience so smooth! That kind of service definitely earns loyalty.

April 08, 2024

Great staff, very helpful and go above and beyond to find you the right vehicle for you!! More

by lorabeckett736
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick Miller
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Apr 15, 2024 -

Car Town Kia USA responded

Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!

April 05, 2024

Very pleased with the service department they had great service in a timely manner Chris was very helpful. More

by justus.amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kemp
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Apr 05, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our service department and that Chris was helpful. We appreciate your business and hope to serve you again in the future.

April 05, 2024

From the first car till my current third car - TOP NOTCH all the way. I had my oil change done today and let me tell you... The service area spick and span clean... A big thank you to everyone that helped More

by Manuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd in sales and Anthony in service
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April 03, 2024

The dealership is clean, comfortable and has great employees who are friendly and helpful. They take their time to explain things. I like that they do a free car wash. Car Town KIA is an excellen More

by laurvidapetitt
Recommend Dealer
Yes
Employees Worked With
Mike was my asvisor
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Apr 03, 2024 -

Car Town Kia USA responded

It sounds like you had a positive experience at Car Town Kia! Their clean facility, friendly and helpful employees, and complimentary car wash are all great perks. Thanks for sharing your feedback!

March 31, 2024

Car Town Kia is a great place to buy a car. The service department staff is friendly and helpful. More

by Jerri Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
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Apr 01, 2024 -

Car Town Kia USA responded

Thank you for sharing your positive experience! It's great to hear that Car Town Kia's service department provided friendly and helpful service. If you need anything else, feel free to reach out.

March 28, 2024

Great dealership. Easy to work with sales department and service department is excellent. Would highly recommend! More

by Kristie M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton in the Service Department
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