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Car Town Kia USA

Nicholasville, KY

Overview
Reviews
4.4
497 Reviews
Call Dealership (859) 887-4737
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3120 Lexington Rd.

Nicholasville, KY

40356

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Showing 497 reviews

April 05, 2024

From the first car till my current third car - TOP NOTCH all the way. I had my oil change done today and let me tell you... The service area spick and span clean... A big thank you to everyone that helped More

by Manuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd in sales and Anthony in service
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April 03, 2024

The dealership is clean, comfortable and has great employees who are friendly and helpful. They take their time to explain things. I like that they do a free car wash. Car Town KIA is an excellen More

by laurvidapetitt
Recommend Dealer
Yes
Employees Worked With
Mike was my asvisor
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Apr 03, 2024 -

Car Town Kia USA responded

It sounds like you had a positive experience at Car Town Kia! Their clean facility, friendly and helpful employees, and complimentary car wash are all great perks. Thanks for sharing your feedback!

March 31, 2024

Car Town Kia is a great place to buy a car. The service department staff is friendly and helpful. More

by Jerri Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton
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Apr 01, 2024 -

Car Town Kia USA responded

Thank you for sharing your positive experience! It's great to hear that Car Town Kia's service department provided friendly and helpful service. If you need anything else, feel free to reach out.

March 28, 2024

Great dealership. Easy to work with sales department and service department is excellent. Would highly recommend! More

by Kristie M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton in the Service Department
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March 27, 2024

I recently had to wait 1 month on completion of a repair on 2021 Kia Soiul. It was not Cartown' fault. The part had to come from Korea, and was the only problem my manual transmission Soul has had. Cartown More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Loechel
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Mar 27, 2024 -

Car Town Kia USA responded

Anne, thank you for sharing your experience! We're glad to hear that despite the delay caused by the part needing to come from Korea, you received excellent service and support from our team at Car Town Kia. We strive to provide professional and polite service to all our customers, and we're pleased to hear that you felt well taken care of during your repair process. If you have any further questions or concerns, please don't hesitate to reach out.

March 25, 2024

I bought my Soul there in 2014, we have always had our car serviced there, always felt welcome, they have always done a great job . Never had a problem with the car only service and recalls. More

by sharkeyron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
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Mar 27, 2024 -

Car Town Kia USA responded

Thank you for your feedback! We're delighted to hear about your positive experience with our dealership and service department. Your satisfaction is our priority, and we look forward to continuing to provide you with excellent service in the future.

Mar 27, 2024 -

sharkeyron responded

Thsnk y'all

March 24, 2024

Everyone is very friendly. I am always greeted with a smile and they are very helpful. More

by mlm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall ouimette
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Mar 25, 2024 -

Car Town Kia USA responded

We're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2024

Had a 9am appointment and I was seen promptly. Waiting area was very clean. I visited .washroom and found it to be fully equipped More

by marianc524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris was my contact person in service area
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March 20, 2024

Excellent time and pleasant and efficient would recommend to anyone. Didn't have to wait long More

by fondagb61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Kirk, Kenny Eads, Johnny Hartzell
Report | Print
Mar 21, 2024 -

Car Town Kia USA responded

Thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!

March 19, 2024

All went well with my service and Marshall was great to work with and very courteous. More

by ma_stewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marshall Ouimette
Report | Print
Mar 21, 2024 -

Car Town Kia USA responded

I'm glad to hear that your service went well and that Marshall provided courteous assistance. If you need any further assistance in the future, don't hesitate to reach out.

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