Car Pros Kia Renton

A Pleasant Car Purchasing Experience I'm a senior citizen and I expect this will be the last car I purchase. While I enjoyed researching the new cars that fit my specifications, I was no I'm a senior citizen and I expect this will be the last car I purchase. While I enjoyed researching the new cars that fit my specifications, I was not eagerly anticipating the bum's rush I had experienced in the past from car sales people. Car Pros Kia Renton changed my preconceived expectations from the minute I walked up to look at the Kia Niro. Richard Jacobs offered assistance and spent an hour briefing me on the features of the car. He was knowledgeable and helpful and not pushy at all. I visited several other dealerships and, as it turned out, Car Pros Kia Renton had the car at the price that I wanted, so I returned to the dealership and asked for Richard. As he was not there at the moment, I was assisted by Terri Girard who was every bit as knowledgeable and helpful. She is forthright and plain speaking. There was no "hide the ball" when dealing with Terri and the manager, Samwise Sorter. We found a price and a payment plan that worked perfectly for me. The Finance Department manager, Jim, was one of the most interesting people I have ever met with stories about his aerospace engineer father and the NASA space program. In addition to being friendly and experts in their jobs, each of the people I dealt with share personal stories, putting me at ease as I identified with their lives. The sale details went easily. There was a little follow on work that needed to be completed on the car before I could take possession, and service advisor Danielle Turner was professional and efficient. My experience was first rate. More

Emergency Car Purchase My family was passing through Renton after returning from a trip when our car broke down on New Years Eve. After failed attempts to find a way home, w My family was passing through Renton after returning from a trip when our car broke down on New Years Eve. After failed attempts to find a way home, we started walking through different dealerships, thinking that this was the time to purchase an upgrade. My wife met Michelle at the Kia dealership while I was negotiating at another for a used car. She texted me to come join her since she was pleased with what Kia had to offer. Within several hours, we settled upon a beautiful new comfortable car that fits our family and budget and drives well and were on the road. We were satisfied with Michelle's knowledge and she helped us through the process from beginning to end. It was a good experience considering the situation we had been dealt and the timeline we were working with. More

Best Customer Service I was very hesitant at first to call and just get some information I was nervous and also wasn’t too sure if I wanted to buy a new car. When I finally I was very hesitant at first to call and just get some information I was nervous and also wasn’t too sure if I wanted to buy a new car. When I finally decided to call I spoke with Brian Biggar who was super nice and wasn’t pushy and let me talk about what I wanted. After speaking with Brian I set up an appointment and went the following week, Brian introduced me to Jonathan who took over. Well I wasn’t too happy after that I didn’t feel as if Jonathan understood what I was looking for so I left. I decided to give them another try because I felt when I spoke with Brian he genuinely listened to me and I knew if I gave them another shot he would get me the right person. Finally went back today and met with Terri Girard who is by far the best sales person I could have asked for she was amazing! Terri listened to what I wanted before anything which I didn’t get with my first experience which made the whole process different. I told her I what car I wanted and she listened and started working on it. After a long process but worth it she got me and my fiancé approved for the car we wanted. I can’t thank her enough. Speaking for me and my fiancé Terri is an amazing person and she really wants to get you what you want. I would highly recommend Terri and also Brian they were amazing to work with and my fiancé and I can’t thank them enough!!!!! Thank you Terri and Brian More

New Car Excellent customer service. Understood our needs as a family and worked very hard to find us not one but two vehicles within our budget. There was no Excellent customer service. Understood our needs as a family and worked very hard to find us not one but two vehicles within our budget. There was no pressure to purchase a vehical and everyone who worked with us was very friendly. This made a long process of finding, testdriving, and financing our vehicles feel like like only half the amount of time had passed. We love our cars and would most definitely recommend others to come here for their next car! More

Terri is your to go person. Terri meet us with a smile. We told her what we wanted I had paper work to show her our needs in a car. Terri said she would do all she could do to ma Terri meet us with a smile. We told her what we wanted I had paper work to show her our needs in a car. Terri said she would do all she could do to make this happen for us. She did just what she said she would. We walk out of there with a car. Please ask for Terri you won't be disappointed. More

Michelle Bartz was fantastic We shopped around at other dealerships and with other salespeople. Michelle was easy to connect with, followed up without trying to hard sell us, and We shopped around at other dealerships and with other salespeople. Michelle was easy to connect with, followed up without trying to hard sell us, and provided us with the most information. We were happy with the deal we got with Car Pros Renton. It is a highly professional group. Recommended! More

No pressure Terri tells it like it is, no pressure and, no bull. You're in and out before you know it with the car of your dreams! Terri tells it like it is, no pressure and, no bull. You're in and out before you know it with the car of your dreams! More

Kia Sorento I went in on New Years with No hope. I have 6 young kids and a car that was basically dead. I brought my sister and mom. My mom was a negative Nancy f I went in on New Years with No hope. I have 6 young kids and a car that was basically dead. I brought my sister and mom. My mom was a negative Nancy from the beginning but Michelle skipped over that and stayed positive. I was told I didn't have a license so i needed to come back when I had one. I never took my test because I am afraid I was going to fail. On the second i went to so many places to take my test, just kept hitting brick walls but did not give up. I finally found a place took my test and passed. The written the first and driver the second day. On the 4th I went down and got my actual license. I went straight to Michelle and gave her my proof. she told me to go home they would work on it. I was disappointed. The whole team stayed positive. I called around 2 pm they said they were still working on it. At 6 pm I got a call that i still wasn't approved. I cried and just gave up. At 9 pm I got a call and was told to come in the next day. On my lunch hour on the 5th I went in. Michelle was right there and ready. I WAS APPROVED. Her and her whole tea got me in and out in less than an hour. On top of things she has kept in contact and made sure that my whole family is doing okay. I would suggest them to any and everyone. THANK YOU ALL FOR YOUR DILIGENCE AND HARD WORK. More

Best Car Salesperson ever! Like many people, I despise car shopping, mainly for the historical sleazy car dealership experiences I’ve had. I can honestly say that Michelle cha Like many people, I despise car shopping, mainly for the historical sleazy car dealership experiences I’ve had. I can honestly say that Michelle changed that experience for me. From the moment I stepped onto the lot, she was honest and provided an educational experience on Hybrid/Electronic features as well as the benefits of leasing. She remained patient as I convinced my spouse this was the right way to go for our needs. I really appreciated the extra care and attention Michelle gave us throughout the process and even post-sale. If you are in search of a salesperson that truly wants to match you with the best vehicle for your needs, without feeling pushed into it, look no further than Michelle. More

Loved this dealership! I have bought a lot of cars before from different dealerships. The best experience I have had yet was when I worked with Terri to buy my brand new Kia I have bought a lot of cars before from different dealerships. The best experience I have had yet was when I worked with Terri to buy my brand new Kia Forte. She was extremely knowledgeable and pleasant to work with. She was not pushy at all and she made the whole process smooth and simple for me! She is very friendly and down to earth and I would definitely buy from her again in the future! More