Capitol Subaru

Excellent customer service, easy purchase time. Everyone was nice, no pushy sales tactics. Very efficient in explaining how process works, timeline. Everyone was nice, no pushy sales tactics. Very efficient in explaining how process works, timeline. More

Friendly but not pushy. Knowledgeable and patient with all our questions. Staff was very helpful in getting us the right model of car we were looking for. Knowledgeable and patient with all our questions. Staff was very helpful in getting us the right model of car we were looking for. More

Professional, personable, knowledgeable. Great financing. Still, it took over 3 hours to complete the whole process, which was too long. This is the second car that I have been involved in Great financing. Still, it took over 3 hours to complete the whole process, which was too long. This is the second car that I have been involved in purchasing at this dealer. More

Very professional, personable interaction with everyone involved that made the whole purchasing experience easy and pleasant. I’m truly grateful for my experience and quite please with my new Subaru! involved that made the whole purchasing experience easy and pleasant. I’m truly grateful for my experience and quite please with my new Subaru! More

Efficient check in/check out. Fairly prompt service. Waiting area is a bit small, but appreciated the coffee machine. For me, this is a 25-m8le drive to/from Gilroy, which is a Fairly prompt service. Waiting area is a bit small, but appreciated the coffee machine. For me, this is a 25-m8le drive to/from Gilroy, which is a bit inconvenient. Not much to do in the area. More

Good selections of the models. Excellent customer service and understanding the needs helping to decide which car is best for me Excellent customer service and understanding the needs helping to decide which car is best for me More

last several advisor are knowledgeable and transparent on what need to fix and their priority. what need to fix and their priority. More

My other vehicle is a Lexus, so I'm spoiled by Lexus service. However, Capitol Subaru is no slouch in the customer focus of their service dept. They get you in and out and with videos of any issues, y service. However, Capitol Subaru is no slouch in the customer focus of their service dept. They get you in and out and with videos of any issues, you are truly kept informed of work that needs to be done. Sure, I wish there were loaner cars, but they keep their costs down. The staff at the service Dept is really good with communication and keeping their word. I've worked with both Mathew and Javier and they are both consummate professionals. More

Fantstic Help! Thanks for showing me the air filter! Thanks for changing it when I said OK. Thanks for showing me the air filter! Thanks for changing it when I said OK. More

I made an appointment for a recall service. When I showed up for my appointment, they did not have the part. They should reserve that part for the customer when they make the appointment. They When I showed up for my appointment, they did not have the part. They should reserve that part for the customer when they make the appointment. They told me there is no communication between the appointment desk and the parts or service department - WHAT??? I asked how does one go about ensuring the parts will be available. I was told either just show up or make an appointment!!! I did make an appointment! I called to speak with a manager. Of course no one was available. I left my number for a manager to call me back. Of course no one called me back for several hours so I called back at the end of the day. I was finally able to speak to someone to let them know it is terrible customer service to make an appointment then give the part away. We argued back and forth, him telling me the parts are in large demand, they only receive a few at a time, etc. I reiterated that when I made the appointment, they checked and stated there was a part available, and made my appointment. At that point they should have set aside that part for me, He stated that’s not how it works. Terrible customer service. I received a call a bit later stating they had found a part and would save it for me for the next day. Ok fine. I went to my appointment and once again was told there was no part. I could not believe it. Luckily I was sent a text message with the fella’s name. I showed the guy helping me the text. He went into the office and someone came out, asked my name, and said he had my part. It would take a few hours. They no longer have a service to drive you home. I asked to rent a car, they said none available. I mentioned “so I have to call an uber?” Yes. Later the Uber driver told me that the dealerships call Ubers for customers. Capitol Subaru never offered me that service. Another person who goes to the Steven’s Creek dealership told me they always get him an Uber. I should have known better about Capitol Subaru after my negative experience last winter. I was ready to buy a car. I knew exactly what I wanted and there were no cars available in the Bay Area, but I found one online in CA that could be delivered to San Jose. I contacted Capitol Subaru and they made me an appointment to come down to sign the paperwork. When I arrived, the salesperson I had been dealing with was with another customer so the sales manager was helping me. Rather than sign the paperwork for the car I wanted though, he tried for 45 minutes to pressure me to buy one of the cars on the lot. By the time he figured out I couldn’t be swayed, the car I wanted was sold. I ended up buying from another dealership and had the car delivered to my house. I will never visit Capitol Subaru again, even though it is the closest one to my house. More