Capitol Subaru

We had an appointment for an “express” oil change. Waited for hours on site with no update. Finally after hours, we left the dealership to wait at home. We had to call AND text to finally get an updat Waited for hours on site with no update. Finally after hours, we left the dealership to wait at home. We had to call AND text to finally get an update - not once did our service advisor reach out to us to let us know about the status. I understand things get backed up, but there was no excuse for lack of communication and updates. I emailed Richard Wade after about the experience and he didn’t bother to reply. Clearly our customer satisfaction didn’t matter. More

The Service Department at Capitol Subaru advocates for its customers! Faced with a major repair 5K miles after our warranty expired, the Service Department manager, Rick, and our service agent, Andy, did its customers! Faced with a major repair 5K miles after our warranty expired, the Service Department manager, Rick, and our service agent, Andy, did every thing in their power to minimize our costs and hold Subaru Customer Advocacy accountable. Our Subaru Forester is ready to go another 9 years or more after they completed a miraculous repair! More

Wonderful and easy car purchasing experience. Friendly and engaging staff with no pressure to buy Friendly and engaging staff with no pressure to buy More

Richard made the process easy and fun. It felt like working with a friend or family member to find me the car I wanted. Christian made the final paperwork quick and easy as well. It felt like working with a friend or family member to find me the car I wanted. Christian made the final paperwork quick and easy as well. More

I talked to Jerome Rizon on the phone regarding the car I was interested in. We agreed to meet so that I could see the car. When we met, the car had already been sold, but the agency made an effort to find m was interested in. We agreed to meet so that I could see the car. When we met, the car had already been sold, but the agency made an effort to find me a car exactly like I want it. I’m very pleased that they work so hard to find me the car and would recommend this dealership to my friends. More

MATTHEW AND THE CHECK IN CREW ARE VERY HELPFUL AND GRET TO WORK WITH SALES CREW ARE VERY HELPFUL WHEN I PICKUP MY CAR AFTER HOURS TO WORK WITH SALES CREW ARE VERY HELPFUL WHEN I PICKUP MY CAR AFTER HOURS More

THIS DEALERSHIP CAPITOL SUBARU IS VERY CUSTOMER FRIENDLY AND GENUINELY A PLEASURE TO DEAL WITH AS FAR AS SALES AND SERVICE. AND GENUINELY A PLEASURE TO DEAL WITH AS FAR AS SALES AND SERVICE. More

THANKS FOR YOUR GREAT SERVICE AND WAS A PLEASURE TO MEET YOU. YOUR PURCHASE WAS VERY STRAIGHTFORWARD, CLEAR, AND HONEST. YOU. YOUR PURCHASE WAS VERY STRAIGHTFORWARD, CLEAR, AND HONEST. More

The salesman was so knowledgeable and helpful. He answered all my questions. He was very patient. I never felt pushed to make a purchase. When I picked up the car, he went over all of the features He answered all my questions. He was very patient. I never felt pushed to make a purchase. When I picked up the car, he went over all of the features so that I felt comfortable driving it home. I felt that he went above and beyond to make sure that I was happy with my new car. More

When asked what service I wanted, I said the next scheduled service. You should have all my records. The service guy then proceeded to review the list of items to be included on the next scheduled se scheduled service. You should have all my records. The service guy then proceeded to review the list of items to be included on the next scheduled service. But wait. Since when is sweet smelling orderizers part of a service? He automatically tried to upsell me with overpriced items right from the start. Not nice! I am a loyal service customer with Capital Subaru. I did not appreciate your service guy trying to upsell me. Trying to sneak it in as if it was a standard service. No other service guy has tried that. I didn’t like it as you can tell. More