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Capitol GMC
San Jose, CA
14 Reviews
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Showing 14 reviews
October 27, 2021
I had a very bad experience in 2019 with the service department for my Acadia. After talking with Bill Kendrick, Service Manager, and his reassurances that staff had changed I brought my car back in 202 department for my Acadia. After talking with Bill Kendrick, Service Manager, and his reassurances that staff had changed I brought my car back in 2021. Repairs took twice as long as estimated, I had to call to get updates after staff didn't check in when they said they would, and it cost $9K to be told that more work would need to be done. I took my car for a second opinion to another mechanic. The told me the work done was very poor quality (with photo proof,) the work done by GMC was 'band aid' fixes not root cause of problems and it would be another $9K to get my car in good condition. Do not make the same mistake I did!!! There is a reason dealerships have such a bad reputation!! More
by Jacquelinehq
Employees Worked With
Bill Kendrick, Daniel Cash,
June 02, 2021
We had a great experience with Denis Morenowith our We had a great experience with Denis Moreno with our trade in. Great customer service he answered all of our questions very nice guy. I would definit We had a great experience with Denis Moreno with our trade in. Great customer service he answered all of our questions very nice guy. I would definitely recommend him to my family and friends. More
by Juanbrtorres
Employees Worked With
Denis Moreno
October 20, 2019
Warranty lies exception of ware and tare which I'm ok with that sales person told me that brakes was also included and any other issues and I ended up believing in exception of ware and tare which I'm ok with that sales person told me that brakes was also included and any other issues and I ended up believing in all this lies and bought the warranty . So I scheduled a maintenance appointment for oil change and told them about small brake sound.And guess what? it looks like some one changed the warranty and now it doesn't cover the brakes I was totally shocked !!! I also mention that when I purchased the car there was a small air sound coming from some where the front and I was told that I wouldn't have to worry about that just bring it back and we'll take care of it and guess what now? Warranty do not cover that even know I was told buy the sales person that they were going to fixed . Please make sure to look when you purchased their "warranty " it's all a lie More
by Irving123
Employees Worked With
Luis
March 18, 2018
Horrible Experience I spoke to Angelo multiple times letting him know we were driving 2 1/2 hours to see a specific car and expressed my concern about driving that far to I spoke to Angelo multiple times letting him know we were driving 2 1/2 hours to see a specific car and expressed my concern about driving that far to see the car. I asked multiple times about the condition of the car, scratches or any damage at all. He said no scratches or damage. We scheduled an appointment and drove the 2 1/2 hours. When we arrived Angelo was nowhere to be found and no one knew where he was. When he finally showed up he indicated he was putting gas in the vehicle. He obviously had more than enough time to do that before the time of our appointment. For some reason we were then passed off to another salesman because Angelo was with a customer. If he just returned from getting gas how could he be with another customer? Besides the fact we had an appointment with him. We proceeded to look at the car and it took about a minute to see the car had been backed into something, the fender was out of alignment as was the back lift gate, not to mention the scratches and other obvious damage. I truly cannot believe Angelo was so inconsiderate as to allow anyone to drive that far for a car with such obvious damage. If you want to be treated with any consideration do not go to this car lot. Very unprofessional! More
by VeryDissatisfiedCustomer
Employees Worked With
Angelo Hernandez
January 02, 2018
Great Experience Went in to turn in our leased vehicle. Had researched pricing to replace the vehicle or upgrade. Upgrade was not an option given current leasing optio Went in to turn in our leased vehicle. Had researched pricing to replace the vehicle or upgrade. Upgrade was not an option given current leasing options. They asked me for a price I would move forward with current year same model. Gave them an aggressive number, which they quickly came back with. Unfortunately, daughter did not want the same vehicle, so elected not to move forward. The process to reach price was quick and easy. Compliments to Ford Schwartz and sales manager - Dave. Also during the 2 years, found service department to be courteous and provided quality work. More
by LG_Buick
Employees Worked With
Ford Schwartz , Dave sales manager
July 01, 2017
Great experience buying car! I was so happy with the service from Kevin Garner great guy! Very honest! He was so helpful in insuring we got the best deal within our budget. I coul I was so happy with the service from Kevin Garner great guy! Very honest! He was so helpful in insuring we got the best deal within our budget. I couldn't have been more content. He was very attentive and made sure to go threw everything from numbers to how to set up onstar and everything my new GMC Terrain had to offer! He exceed my expectations by far. I was a happy customer that day! And I will definitely return for my next purchase whenever that is! Thank you so much. More
by Amarquez7
Employees Worked With
Kevin Garner
June 21, 2017
Great experience buying a car with my daughter My daughter and I bought a car, working specifically with Marcus Watkins. We came in for the specific car she wanted, and left with exactly what she My daughter and I bought a car, working specifically with Marcus Watkins. We came in for the specific car she wanted, and left with exactly what she wanted down to price, color, mileage and model. More
by Cathder
Employees Worked With
Marcus Watkins
June 15, 2017
Good deal Great sales staff Marcus was a great sales man with no pressure. I went to the dealership 3 days in a row trying to decide on which truck to buy my husband. He got me Marcus was a great sales man with no pressure. I went to the dealership 3 days in a row trying to decide on which truck to buy my husband. He got me the truck and the price I was looking for . It was a great experience for the first time I bought a car on my own at 59! Thanks Marcus and Steve More
by Jin's gmc truck
Employees Worked With
Marcus -Sales
June 15, 2017
Good service. Recently I purchase a pre-owned Buick Lacrosse from Capitol Buick.The sale person who sold me the car was Marcus. Marcus was very professional and pol Recently I purchase a pre-owned Buick Lacrosse from Capitol Buick.The sale person who sold me the car was Marcus. Marcus was very professional and polite. He was never pushy, he answered all of my questions and was very accommodating. I would recommend anyone looking to buy a car at Capitol Buick to see Marcus. . More
by JackieT12
Employees Worked With
Marcus
