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Capitol Ford

San Jose, CA

2.1
37 Reviews

919 Capitol Expressway Auto Mall

San Jose, CA

95136

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Showing 37 reviews

December 11, 2018

This time had awesome service This is my 3rd interaction with quicklane and the previous two were not favorable at all. This time however, Service was outstanding and Advisor Ma More

by Terrybrewster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny Serrano
December 08, 2018

2013 Ford Focus I’ve been taking my Ford vehicles to many dealerships over the years but DO NOT take your vehicles to this place. I repeat DO NOT take your vehicles More

by Kendo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mostly Chris but the whole service team
November 10, 2018

Used vehicles should be inspected You should trust that the vehicles are inspected before leaving the lot. The inconvenience of having to return because the engine light is on is an More

by Virgie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
October 13, 2017

Great experience !! Great transaction at Capitol ford. Everyone was great from start to finish making sure I got the car and deal I wanted !! Would recommend and I would More

by Jaffro001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerald knapp
September 28, 2017

easy purchase sales person very kind, flexible an went the extra mile exchanging vehicle, and going outside his office to get papers sign just great guy. thanks jes More

by sal1220
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus
September 11, 2017

Good experience Purchased a new explorer from Gerry. Very helpful and patient as we decided what features were important to us. We would recommend everyone to buy fr More

by Dan156dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Knapp
August 04, 2017

Horrible service! Do not deal with these jokers they will take forever servicing your car. They are crooks and do not know the meaning of customer service be warned! More

by Raiderz1!
Recommend Dealer
No
Employees Worked With
Zaki,Ron
Aug 08, 2017 -

Capitol Ford responded

We are sorry to see that you didn't have a great experience with us. Please send your contact info to socialmedia@dgdg.com so that our GM can reach out to you directly. Thank you!

May 04, 2017

I love this place. I wasn't always a fan of the service department, but the changes recently from Chance have been great. Shorter wait times and better staffing have hel More

by Josie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie
April 21, 2017

Top Notch Service and Sales I've been lucky enough to experience the Sales and Service at Capitol Ford over the past few years. I worked with Gerry Knapp when buying a used car a More

by Bay Area Commuter 15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerry Knapp, Hal, Rick
March 29, 2017

Bad Service department Having problems with my Ford f150 truck Engine after 100,000 miles in for Service.. They change sparkplug, Wire/booter (part off recommend 100.000 mil More

by jtran58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zaki= Service advisor. Scott Petitt= Genaral manager, Ivan= Service director