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Capitol Ford

San Jose, CA

2.1
25 Reviews

919 Capitol Expressway Auto Mall

San Jose, CA

95136

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Showing 25 reviews

August 31, 2023

RUN FAR from this joke of a dealership. They know how to sell but they don't know to fix the problems that they sell you. I've brought my 2019 explorer in for the 12th...that's right,TWELVT More

by nengurasoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eldin
August 24, 2023

They sold me a 2017 Ford Fusion 26k- 33k miles 1st year was awesome. 0 problems the 2nd year had tons of recalls and issues had to have it towed 3 times to the dealership they held on to my car for over a More

by BooTattoo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
November 17, 2022

Zenja is an absolute pleasure to work with. She is a service writer who is extremely knowledgeable and is great at keeping the customer in the loop. She updated me on every step of the repair More

by miklzworld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zejna
August 29, 2022

Went to Capitol Ford on Sunday Work with Cody Elemen to get pricing and finance on a 2022 Ranger , the experience was smooth as glass Cody expertise's was un matched ,he handed me off to finance and the go More

by tim.timmee
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Elemen, and the Finance Manager
September 05, 2021

BUYER BEWARE****For context, I experienced ALL of this BUYER BEWARE**** For context, I experienced ALL of this while carting around my 3 MONTH OLD, and breastfeeding her every 2 hours. On 9/03/21 C More

by sarahgalaxysmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephen Minchell, Joseph Davis, Josh Schmidt
June 19, 2021

I had a very pleasant experience at this dealership. I was coming from a long distance for a specific car that I wanted to purchase. Josh was the salesperson, who I spoke with over the telephone. He also More

by Cliff M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Schmidt
August 24, 2020

Thank you to the Service Technician Jose for outstanding service when I came in for an emergency door latch replacement. Jose was kind, patient, knowledgeable and provide more service than one could imagine More

by kathyeder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hai, Jose, Ron Jones
March 04, 2020

Excellence Service after the Sale I want to give a shout out to Rick Simpson and his team. I bought a certified Ford from them recently and it was a pleasant experience. Rick made the More

by Ken F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Simpson
February 03, 2020

Horrible service center I do not usually right reviews but this is my third time using this service department and I am over it. Every time has been worst than the last. We More

by ihateford
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
n/a
August 26, 2019

2014 Ford Focus Worst experience with this location EVER! At first it was going well. My car was having issues and needed to be looked at ASAP. Abigail is fairly new, More

by em2318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Abigail, Sarah