Capitol City Buick GMC

One star is over rating our experience. We are beyond frustrated and disappointed after purchasing our first GMC truck from Capital City. We have been getting the run around with our New 201 We are beyond frustrated and disappointed after purchasing our first GMC truck from Capital City. We have been getting the run around with our New 2017 GMC Sierra being in the service bay 7 times for electrical issues in the last 14 months. This truck has been so unreliable we have not been able to trust driving it more than 2hrs from home. We are being told that the truck "is running as designed" and we can trade it in but for a higher monthly payment since we have negative equity in the truck that we have owned for just over a year (of course we have negative equity in it!). Capital City has not shown us any sign of goodwill to acknowledge the frustration and inconvenience with all our visits to the Service Center. From our standpoint they clearly are not standing by the truck they sold us. More

Buyer experience with salesman Armel My salesman , for the Buick I purchased, was Armel. I knew my required features and price I was willing to pay. Armel made it happen, he didn’t pres My salesman , for the Buick I purchased, was Armel. I knew my required features and price I was willing to pay. Armel made it happen, he didn’t pressure me and got me exactly what I was shopping for. He took his time going over how the features and functions of the car worked. He drove the car for me while I was a passenger so I could get a different perspective on how the car handled. I was able to check out the control panel of the car and ask questions. It was a pleasure doing business with Armel and no once did he try and upgrade me or get pushy like some car sales people get. I love the car that I got and would do business with Armel again! I have rated Armel 5 stars for his outstanding salesmanship. He listened to his customer and delivered what his customer wanted. I ranked Friendliness of dealer separate from Armel. I found Management was talking down to their employees which is never appropriate, especially on a sales floor. More

Rushed then dragged My buying experience felt rushed and like I wasn’t doing anything right then pressured into buying the car I had initially only wanted a price quote o My buying experience felt rushed and like I wasn’t doing anything right then pressured into buying the car I had initially only wanted a price quote on. My car wasn’t given a very good trade-in value either. The car I settled with I’m not too happy with and wish I shopped elsewhere because I know I would have gotten a much better deal. Then, after the purchase and all was said and done it had to be detailed because it never was; we waited well over an hour then left without it ever done because I needed to go! More

Mike was great to us . He did a good job with our budget and our banker. He even talked to us on his day off to help get the deal done. . He did a good job with our budget and our banker. He even talked to us on his day off to help get the deal done. More

Scott Campbell did a great job The car was what we wanted, when we wanted, got a very good price. Scott Campbell did a great job answering questions and providing what we needed. The car was what we wanted, when we wanted, got a very good price. Scott Campbell did a great job answering questions and providing what we needed. More

I was anticipating on my trade in Between Allison Brown and Kevin Dunn I was able to get a truck I could only dream about buying.From the start Allison was great to deal with.Not once Between Allison Brown and Kevin Dunn I was able to get a truck I could only dream about buying.From the start Allison was great to deal with.Not once did I feel pressured or uncomfortable about buying a truck from her and Capitol City.I also got more than I was anticipating on my trade in.TY Allison. More

Awesome Experience I was very satisfied with my sales person, Scott Campbell. He had very good communication with me and it's nice to see that there are still some sales I was very satisfied with my sales person, Scott Campbell. He had very good communication with me and it's nice to see that there are still some salespeople like him left. When I get ready to trade again I will go back to see Scott Campbell. More

Awesome experience I had a great experience at capitol city, I called ahead of time told them the truck I wanted, when I got there my salesman Josh had it out front wait I had a great experience at capitol city, I called ahead of time told them the truck I wanted, when I got there my salesman Josh had it out front waiting for me with a plate on it so I could take it for a drive. When my wife and I got back from the test drive we went over all the figures with Josh and were on our way with my new truck in under 2 hours. I will definitely be recommending Josh and capitol city to my friends and family. More

The ABSOLUTE WORST buying experience I have ever had. I bought a 2016 GMC 2500HD on March 18, 2016. They lied to me, and they stole from me. I went down the next day to buying experience I have ever had. I bought a 2016 GMC 2500HD on March 18, 2016. They lied to me, and they stole from me. I went down the next day to get the problem resolved after I had gotten home and realized what had happened. It's like I don't exist. It's now April 12, 2016, and no response. I even reached out to the owner Abel Toll, no response. Nice way to treat someone after spending over $50k. Travis does not want to own up to the fact that he lied and stole from me. Just remember the Autosaver Group owns 7-9 other dealerships. I would imagine training is the same through out. If I could give them 0 stars I would. I truly hate giving a business a bad review, as I own one as well, but I was brought up to be honest and have integrity. Something Capitol City GMC and Autosaver Group does not have. More

Horrible customer service!! I purchased a car from this dealership, within a week the heater went and the wipers. Called the sales person many times to get no call back!! Then ca I purchased a car from this dealership, within a week the heater went and the wipers. Called the sales person many times to get no call back!! Then called the service dept left messages no return call..had the vehicle towed to north point, they had the car 2 weeks, at this time I called several times as well as my daughter we got a run around, no one had a clue!! I will never do business with either establishment again and never suggest anyone to go there!! I am disgusted I purchased a truck as well and in good faith traded it for this car, that has been a nightmare. I'm still waiting for the owners manual that was promised to be mailed to me the day I bought it. More