Negative stars, the previous review nailed it "worst dealership ever" Never been more dissatisfied or disrespectfully treated by any business in my life

Such a lack of integrity and outright dishonesty. Recently purchased a car here, agreeing on a price based on written statements and assurances made by Armel. A state inspection of the vehicle by an authorized dealer revealed that the condition of the vehicle was misrepresented leaving an expensive safety repair unlisted and unrepaired, (that given the low mileage is extra concerning) as well as a bait and switch with warranty coverage. Armel has been a poor communicator at best and this dealership does not stand by the quality of the cars they sell. The general manager has not replied to a simple request that they just cover the repair. I entirely regret buying from them and regret not seeing these reviews. Buyer Beware - the state of VT Attorney General's Office of Consumer Protection has received numerous complaints about them in the last 7 years.

This place is the worst dealership in New England hands down. I have never met more unprofessional human beings in my life. If you want a terrible experience go to capital city gmc. When they change your oil they don’t tighten the oil filter, you wake up the next day and your paved driveway is covered in oil. This place should be sued for so many horrible actions by sales staff but they continue to keep doing it and doing it and getting away with it. State of Vermont needs to put a stop to it. The day is coming.

Today was my first visit to this location. I purchased a used Chevy at St. J Buick GMC from Nina and the Autosaver group offers free oil changes for vehicles purchased there. Spoiler alert: the oil changes are 100% free. No surprise costs or parts charges. Plus, everyone I encountered was polite and helpful. I live in the Burlington area, so going to Montpelier was more feasible than driving almost two hours to St. Johnsbury. I'm glad these guys run as tight a ship as St. J Buick GMC! This location is well-kept, has signage for locating the service center easily, and offers a customer lounge. The lounge is a tad small but had a space for me to work on my computer and offers a mini fridge with small bottles of water and juice pouches for kids. There's also free tea and coffee, and water fountains to refill a water bottle if you choose. I took advantage of the guest wi-fi to get work done and the hour flew by! The gentleman who helped me get checked in and out was nice, and I regret I didn't catch his name. The process of getting checked in as a first-time customer was super-fast, which wasn't expected since I wasn't in their system, but he made it a painless experience. As I was handed my $0 receipt for today, he did advise me that my rear brakes were wearing a tad low and to keep that in mind around the time I visit for my next oil change. I appreciate that he didn't push me to have them repaired ASAP or try to upsell me on anything else (like other places that claimed my brand-new cabin air filter needs to be replaced). Overall, I had a five-star experience here. My oil gauge was reset, and my Equinox was pulled right out front for easy locating. Thank you, Capitol City Buick GMC! I'll see you in February!

I shopped all the GMC and Chevrolet dealers in our region. Capital City’s people were the most knowledgeable and professional, by far. And Pierre, who sold me my new 2022 Sierra, was great to work with! I highly recommend them.

Bought a new truck with lots of problems. Service dept has been terrible to work with. Love the truck but will never buy from this dealership again cause of the poor customer service in the service department