Capitol City Buick GMC

Such a lack of integrity and outright dishonesty. Recently purchased a car here, agreeing on a price based on written statements and assurances made by Armel. A state inspection of the vehicle by an Recently purchased a car here, agreeing on a price based on written statements and assurances made by Armel. A state inspection of the vehicle by an authorized dealer revealed that the condition of the vehicle was misrepresented leaving an expensive safety repair unlisted and unrepaired, (that given the low mileage is extra concerning) as well as a bait and switch with warranty coverage. Armel has been a poor communicator at best and this dealership does not stand by the quality of the cars they sell. The general manager has not replied to a simple request that they just cover the repair. I entirely regret buying from them and regret not seeing these reviews. Buyer Beware - the state of VT Attorney General's Office of Consumer Protection has received numerous complaints about them in the last 7 years. More

This place is the worst dealership in New England hands down. I have never met more unprofessional human beings in my life. If you want a terrible experience go to capital city gmc. When they change your o down. I have never met more unprofessional human beings in my life. If you want a terrible experience go to capital city gmc. When they change your oil they don’t tighten the oil filter, you wake up the next day and your paved driveway is covered in oil. This place should be sued for so many horrible actions by sales staff but they continue to keep doing it and doing it and getting away with it. State of Vermont needs to put a stop to it. The day is coming. More

Today was my first visit to this location. I purchased a used Chevy at St. J Buick GMC from Nina and the Autosaver group offers free oil changes for vehicles purchased there. Spoiler alert: th I purchased a used Chevy at St. J Buick GMC from Nina and the Autosaver group offers free oil changes for vehicles purchased there. Spoiler alert: the oil changes are 100% free. No surprise costs or parts charges. Plus, everyone I encountered was polite and helpful. I live in the Burlington area, so going to Montpelier was more feasible than driving almost two hours to St. Johnsbury. I'm glad these guys run as tight a ship as St. J Buick GMC! This location is well-kept, has signage for locating the service center easily, and offers a customer lounge. The lounge is a tad small but had a space for me to work on my computer and offers a mini fridge with small bottles of water and juice pouches for kids. There's also free tea and coffee, and water fountains to refill a water bottle if you choose. I took advantage of the guest wi-fi to get work done and the hour flew by! The gentleman who helped me get checked in and out was nice, and I regret I didn't catch his name. The process of getting checked in as a first-time customer was super-fast, which wasn't expected since I wasn't in their system, but he made it a painless experience. As I was handed my $0 receipt for today, he did advise me that my rear brakes were wearing a tad low and to keep that in mind around the time I visit for my next oil change. I appreciate that he didn't push me to have them repaired ASAP or try to upsell me on anything else (like other places that claimed my brand-new cabin air filter needs to be replaced). Overall, I had a five-star experience here. My oil gauge was reset, and my Equinox was pulled right out front for easy locating. Thank you, Capitol City Buick GMC! I'll see you in February! More

I shopped all the GMC and Chevrolet dealers in our region. Capital City’s people were the most knowledgeable and professional, by far. And Pierre, who sold me my new 2022 Sierra, was great to work wit region. Capital City’s people were the most knowledgeable and professional, by far. And Pierre, who sold me my new 2022 Sierra, was great to work with! I highly recommend them. More

Bought a new truck with lots of problems. Service dept has been terrible to work with. Love the truck but will never buy from this dealership again cause of the poor customer service in the service depar has been terrible to work with. Love the truck but will never buy from this dealership again cause of the poor customer service in the service department More

I had high hopes for this dealership. I went in recently to test drive a GMC terrain. We eventually agreed on a price for a trade-in, and I let them know that I did not want white and they located a dark gr to test drive a GMC terrain. We eventually agreed on a price for a trade-in, and I let them know that I did not want white and they located a dark gray one. I was set to purchase on Friday of last week. I had gotten financing and my insurance set up and was excited to get the car. The night before at 5 p.m. I got a call from the dealership saying that they couldn't get the vehicle that I was set to buy. They said gmc had pulled it for quality control and that they didn't know when it might be available. I'm a grown woman and a professional. I've never heard of a vehicle that is brand new being sent back to the manufacturer for quality control. They offered me another vehicle that didn't have the specs I wanted in a different color. Seemed like a bait and switch scenario to get another car off their lot. I spent time test driving and calling insurance and applying for a loan and then calling insurance again. I don't do business with people I don't trust. I liked the car but I won't buy from them. It doesn't surprise me that they get terrible reviews here. I'm going to test drive at another dealership. More

Price of my repair was $2000 over other dealerships in total price. Understanding that there will always be some difference (a few hundred or so); this difference is unacceptable! Upon confronting the ser total price. Understanding that there will always be some difference (a few hundred or so); this difference is unacceptable! Upon confronting the service writer and showing him an invoice from another dealer, I was met with argumentative, rude and condescending attitude. I’ve purchased (2) new trucks from them and many Maintenance visits and have always felt overcharged and like “My business” doesn’t matter. They are great if you don’t mind doing expensive repairs with no resistance on your part. They will be great to you as long as you pay their Top Dollar prices. I’ve known others that they have failed inspections for invalid reasons costing them a lot of money unnecessarily! They will no longer get any business from me! More

Made and appointment to have my truck serviced. Arrived for the service guy to say it will be 2 hours before we can get to it. Well what was the purpose of an appointment, his answer was drop it off. Not v for the service guy to say it will be 2 hours before we can get to it. Well what was the purpose of an appointment, his answer was drop it off. Not very good customer service, I will think twice before I buy a new viechle from these folks again ,service is the main issue after the sale. But I guess they do not care. More

This dealership should be stripped of its GM franchise for its unethical business. I drove 4.5 hours to look at a 2017 Regal GS AWD which is listed as a new leftover car. However it is in fact a used car for its unethical business. I drove 4.5 hours to look at a 2017 Regal GS AWD which is listed as a new leftover car. However it is in fact a used car with 4100+ miles, scratches all over rear bumper, noisy brakes and in need of an oil change. If you are a prospective buyer drive right by this place. More

Terrible. 3 Different prices on the same vehicle, same Vin #. Brought it to their attention and they definitely looked confused as to how I found this our. asked for explanation got nothing but a run arou Vin #. Brought it to their attention and they definitely looked confused as to how I found this our. asked for explanation got nothing but a run around More