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Capitol Chevrolet
Salem, OR
337 Reviews
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337 Reviews of Capitol Chevrolet
April 27, 2019
Crosstrek Purchase My wife and I had not purchased a new vehicle since 2005. The buying process is greatly improved. Casey Randklev was our sales representative. He n My wife and I had not purchased a new vehicle since 2005. The buying process is greatly improved. Casey Randklev was our sales representative. He never left our sides. Casey was very helpful and knew the Subaru products in great detailed. We did not call ahead but they responded very well to meet our needs. Capitol Subaru is an excellent organization that continues to be outstanding. More
by JRJOHNSON55
Verified CustomerEmployees Worked With
Casey Randklev
April 27, 2019
My first car buying experience was GREAT! Chris Kelley made the process of buying my first car so painless! I came in not knowing what I wanted and he was very patient with me until I found so Chris Kelley made the process of buying my first car so painless! I came in not knowing what I wanted and he was very patient with me until I found something I couldn’t live without. Thank you Chris! More
by AbbyL1
Employees Worked With
Chris Kelley, Mike Asman
April 26, 2019
Not a great first experience My brand new 2019 Forester Limited lost all sound - no AM, no FM, no Sirius, no Siri - plus all the displays went black - cameras, dash, etc. The solu My brand new 2019 Forester Limited lost all sound - no AM, no FM, no Sirius, no Siri - plus all the displays went black - cameras, dash, etc. The solution is apparently to give me a new amplifier. That's great if it fixes everything, but I don't feel there was really much time spent listening to what the other issues were. So, if it all works, great, but we'll see what happens when I go back for the installation of the amplifier. So far though, I am not feeling encouraged. More
by ANNETTE.HELMBOLD
Employees Worked With
unknown
April 26, 2019
Great Service I was checked in at my scheduled appointment time for an airbag recall appointment. I had been having problems with my emergency brake system. The de I was checked in at my scheduled appointment time for an airbag recall appointment. I had been having problems with my emergency brake system. The dealership informed me I needed a new module installed and was able to take care of it at the same time as the airbag. Everyone from the service intake person to the shuttle driver was helpful. I purchased the car at Capital Subaru in 2014, all of the maintenance has been completed there, and after a small fender bender, Capital Auto Body repaired my car. I've been very pleased by the quality of the service. More
by FYRELADY22
Employees Worked With
Rachel & Jason
April 25, 2019
2005 Silverado I brought my 2005 Chevrolet Silverado into Capital Chevrolet for a full service and to check out my power steering. They found a nail in my front lef I brought my 2005 Chevrolet Silverado into Capital Chevrolet for a full service and to check out my power steering. They found a nail in my front left tire which they removed and repaired, also they found my engine oil pan gasket needs to be replaced. I will make an appointment at a later date to repair the power steering and replace the oil pan gasket. More
by Dan Smith
Employees Worked With
Mark Fast
April 25, 2019
Smooth and easy to work with My experience was smooth and easy , service reps were friendly and easy to deal with. I feel confident my next experience will go the same way My experience was smooth and easy , service reps were friendly and easy to deal with. I feel confident my next experience will go the same way More
by mattturk
Employees Worked With
Mark Fast
April 25, 2019
Oil Change Takes way too loooong, 6 hours??? If it is going to take 6 hours to look at the horn, then change oil, I'll need to look to another service provider. Previous SCHEDULED oil changes to If it is going to take 6 hours to look at the horn, then change oil, I'll need to look to another service provider. Previous SCHEDULED oil changes took 1.75 hours and 3 hours, still way too long in my opinion. More
by JAMESDOUGLASNELSON
Employees Worked With
Mark Fast
April 24, 2019
it was nice and easy great costumer service costumer service was great and they help me to get what I needed have no complaints there awesome thank you so much Mario Batres for your help costumer service was great and they help me to get what I needed have no complaints there awesome thank you so much Mario Batres for your help More
by EMMANAVARRO990
Employees Worked With
Mario Batres
April 24, 2019
A better experience the second time I was helped immediately when I arrived and they got me in right at my scheduled appointment time. Everyone very helpful and courteous and my car wa I was helped immediately when I arrived and they got me in right at my scheduled appointment time. Everyone very helpful and courteous and my car was ready in an hour. I was a little hesitant this time because the first experience did not go well. I was pleased that things went so smoothly and quickly and thoroughly this visit. More
by fourcrs
Employees Worked With
Don’t remember the names, 2 women
April 24, 2019
Poor training of staff The employees are not properly schooled on mechanical issues and warranty coverage which in turn can cause them to give you false information. If the The employees are not properly schooled on mechanical issues and warranty coverage which in turn can cause them to give you false information. If the employee doesn't understand what you are saying such as " the RPM's are fluctuating at idle" the response is that your not using the correct verbiage and then when the service manager decides to step in he will tell you that your warranty doesn't cover your vehicle not running probably, I will not be returning to this service dept. I either picked the wrong dealer or the wrong car, haven't figured it out for sure yet. More
by Teebletat
Employees Worked With
I didn't look at the names.
