Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capitol Chevrolet
Salem, OR
338 Reviews
Filter Reviews by Keyword
By Type
338 Reviews of Capitol Chevrolet
May 11, 2016
Got Taken I bought my Dodge truck from this company 8 months ago and took it for a test drive. After the test drive I told the guy it was overheating he felt th I bought my Dodge truck from this company 8 months ago and took it for a test drive. After the test drive I told the guy it was overheating he felt the radiator and said no it is fine. They then brought a guy out of the office to had me sign a little pieces of paper that said as is no warranty. They know how badly I needed the truck. They kept reassuring me it was OK. I signed the paperwork and drove it home five miles where it overheated. I called them and they said bring it back in. They gave me my trade in car back while they fixed the truck. When I came to get the truck back they said it was a bad water pump. And asked me if I wanted to pay the $500 or they could add it into my financing. I had totally gotten taken by this company. I will never recommend this company and will never buy anything here again. I took my truck in for my free oil change but I am worried they will break something and charge me even more making my oil change not so free. If you buy there take a certified mechanic with you to go over your vehicle so you don't get taken like me. Update: They did try to make things right with me they gave me my $500 dollars back, however it took me writing this poor review of them for them to even respond to me. I believe they still owe me but my poor review still stands would not recommend or anyone about this poor dealership. They are not a good dealership to buy cars from avoid at all costs. More
by terry bushey
Employees Worked With
Jamie Mogle
March 29, 2016
Make sure you work with Kurt Willis We recently traded in our 05 Dodge where Kurt arranged to pay off my car with the equity from the trade, I was able to keep my car, and then get my hu We recently traded in our 05 Dodge where Kurt arranged to pay off my car with the equity from the trade, I was able to keep my car, and then get my husband into a 2016 Silverado 3500. I have tried for the last 4 years to get my husband to get rid of the Dodge because the back seat was a joke and my kids (6'6 and 5'10) couldn't fit it. I contacted Kurt and asked him to help me get him in a new truck. Kurt had a super laid back sales guy work with my husband and take him on an extra long test drive. During the test drive the salesman showed my husband ALL the bells and whistles, finally convincing him to trade in that stupid Dodge. Kurt made the numbers work as close as he could with what I asked for and the deal was done. My husband hates the paperwork part, so I stayed and completed everything, then Kurt brought the documents by our house for my husband to sign and to drop of the new truck and take the old one away. So happy with Kurt Willis and the service he gave us, as well as, the brand new turck. More
by teamroper
Employees Worked With
David Williams
March 27, 2016
It's their way on the Park way.. Not yours.. It's their way on the Park way.. Not yours.. I will be exercising my first amendment right via You Tube here in a couple we It's their way on the Park way.. Not yours.. I will be exercising my first amendment right via You Tube here in a couple weeks. I recorded most of the conversations, lies, fake window stickers, lies, fake MSRP quotes, lies and e-mails I've had with the Sales and Service folks at Capital Auto group. I'm passed and beyond being pissed off. They really need to change their mission statement to Fraud with a smile! I will never again do business here or recommend anyone go to Capital Auto Group. There retention director, I'm not sure if he directs anything other than purchasing on line reviews and having them removed. All talk and no do. FYI: If you plan on doing business here, be sure to hit record on your smart phone, and DO get everything in writing! EVERYTHING!! More
by eas2006
Employees Worked With
Costco car program
December 09, 2015
Understanding staff and quality used vehicle I bought my used Duramax after a few years of waiting for just the right truck. I was open and honest with the sales team with what I was looking for I bought my used Duramax after a few years of waiting for just the right truck. I was open and honest with the sales team with what I was looking for (as looking for a used vehicle I can't be too picky with color, paint condition, and mileage...) and they found a truck that fit my needs pretty closely. And with financing, I was a little bit of a tough case to get done and it took a few days - but in the end I was able to get the truck I had been wanting and worked with a great team from Bentley the sales guy, to Brandon the finance manager. My purchase was fairly stress free besides the financing part, which was out of the dealer control besides working with the bank to get me approved. Thanks all! More
by Miranda Lynn
Employees Worked With
Vincent Carter
June 02, 2015
Amazing staff The staff were amazingz I walked in and knew exactly what I wanted and Ben C, was on it and helped me with EVERYTHING! They are extremely welcoming. T The staff were amazingz I walked in and knew exactly what I wanted and Ben C, was on it and helped me with EVERYTHING! They are extremely welcoming. This is our second suv we have bought. More
by Lsiegfei
Employees Worked With
Jeff Shutt
June 01, 2015
They Lost a Purchase Referred here by Costco Auto Program. Started out great but then they stopped answering my emails. Maybe they didn't believe I was a serious custome Referred here by Costco Auto Program. Started out great but then they stopped answering my emails. Maybe they didn't believe I was a serious customer. It was maybe a month from first contact with them until I purchased a car. Too bad for them. I purchased a new XTS from Cadillac of Portland. More
by Rsteph
Employees Worked With
Brett
February 12, 2015
Self Serving F & I Last week I went to Capitol Chevrolet-Cadillac for the purchase of a used vehicle. I went with preapproved financing from my bank of choice. The pur Last week I went to Capitol Chevrolet-Cadillac for the purchase of a used vehicle. I went with preapproved financing from my bank of choice. The purchase went very smoothly until the session with the F & I portion. Unbeknownst to me, the F & I person ignored my preapproved financing and financed it with the institution of his choice, not mine. As the loan agreement does not indicate what organization is carrying the paper, I was not aware of the switch. I then contacted my auto insurance agent and instructed them to send my binder to my original bank. Imagine my surprise when I received paperwork from another bank giving me an account number, payment date and also demanding my insurance binder. I can't rate this individual as I don't remember his name and he didn't provide me with a business card. All I can do is warn other buyers as to this practice. More
by Jim Andersen
Employees Worked With
Unknown.
April 14, 2014
Worst car buying experience in my life I brought a new Escalade from Capital and experienced the following: A) I traveled 40 miles for my first visit. I had went there so they could see I brought a new Escalade from Capital and experienced the following: A) I traveled 40 miles for my first visit. I had went there so they could see my trade in and we could not reach agreement so I left. The sales person called me after I was almost home and agreed to my desired terms. After I spoke to the sales person several times I was not informed there was a difference in what had been quoted. I traveled the 40 miles to pick up the new vehicle only to be met by another sales person who informed me that I had a great deal but it was several thousand higher than they had committed to over the phone. B) The test drive I took was in a white Platinum Escalade and I was told the black one was identical. The sticker confirmed it was the same even down to the heated and cooled cup holders but there were no heated and cooled cup holders in the vehicle- this I found out after I left the dealership and had signed all the papers. They were to get back to me which has yet to occur. C) Once I was in with the finance manager we discussed warranties for the first time. I asked if the warranty product was GM which he avoided answering. I told him I had been burnt by a third party warranty company before and had no interest in any product other than that of GM. I got the warranty booklet today and it is not backed GM. I also asked for "bumper to bumper" coverage. The "contract" as it is called is loaded with exclusions and appears to be far from bumper to bumper. To say the least I feel foolish but there is very little to do about it now. More
by SkipBurch
Employees Worked With
Racheal
November 08, 2013
Just wanted to comment on the Service Department, and hope that the CEO will see this, or at least someone of influence. I tried to schedule service on-line, but could not read the boxes on the form, so hope that the CEO will see this, or at least someone of influence. I tried to schedule service on-line, but could not read the boxes on the form, so I was unsuccessful in scheduling an appointment. I concluded that because I am using a Mac, the system is not compatible with computers other than a PC. Next, I called the service department to set up an appointment, and was promptly forwarded to Aaron Trueblood in the Service Department. I was surprised that I got his voice mail, but was assured he would get back to me as soon as possible. A day later and I have yet to hear from Mr. Trueblood or anyone else for that matter. Not so much as a "by your leave". In the meantime, I made an appointment at Vic Alfonso Cadillac in Portland for the next morning, drove there from Salem (round trip of 100 miles), and found a resolution to my service problem in less than an hour. So here is my message to Capitol Cadillac: "I would rather spend more of my money and time traveling 100 miles round trip to Vic Alfonso's Cadillac and be treated with respect than waste any more of my time with Capitol Cadillac". More
by denzelfisher
Employees Worked With
Aaron Trueblood
August 22, 2013
I live in Seattle Washington and came here on a recommendation from my brother when I started looking for a new vehicle after 16 years of owning my truck. I felt welcome and felt no pressure from recommendation from my brother when I started looking for a new vehicle after 16 years of owning my truck. I felt welcome and felt no pressure from the start. They heard my questions and concerns. I am now a proudness owner of a beautiful Outback. I could be one of those excited consumers on TV. More
by Lorrainne
Employees Worked With
Russel
