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Capital Subaru of Greensboro
Greensboro, NC
869 Reviews
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Showing 869 reviews
April 30, 2018
JCrowe/Costco Using Costco auto club I was assigned this dealer. My first visit was not great as I was told that the car would be ready for me to test drive. It was Using Costco auto club I was assigned this dealer. My first visit was not great as I was told that the car would be ready for me to test drive. It was not and after waiting over 1hr with still no car i left to have lunch. After my return I was Introduced to chris who had cars for me to test drive. Chris saved the day! I will say the young women working what I assume is a greeter desk need more training in customer service More
by jlcrowe65
Verified CustomerEmployees Worked With
Finance manager was great , Christopher Williams, Chrystal Farrington
April 30, 2018
exceeded expectations Couldn't have asked for an easier service visit. Price was great and they respected my time very much. I will certainly be back for future service. Couldn't have asked for an easier service visit. Price was great and they respected my time very much. I will certainly be back for future service. More
by KKOHR0
Employees Worked With
Ty
April 30, 2018
Dishonest, disrespectful, and discriminates Purchased a base model, since I wasn't spending as much as others, they made me wait 3 hours just to finalize the deal. Whe. They finally got to me, t Purchased a base model, since I wasn't spending as much as others, they made me wait 3 hours just to finalize the deal. Whe. They finally got to me, they had screwed up the vehicle pricing and changed the deal we had made. When I expressed concern about the situation, I was rudly told to stop being disrespectful by Johan I was so taken back I didnt know what to say. TERRIBLE service with everyone I spoke to with the exception of Joe. I will never go back and as a UPSer, I tell all my customers to avoid this dealership at all costs. More
by Reaper34
Employees Worked With
Gabriel Ramos, Johan Espnioza
April 30, 2018
Responsive and efficient I found the best pricing for my Subaru at this location and traveled over an hour to purchase from this location. I have a newborn and needed an effic I found the best pricing for my Subaru at this location and traveled over an hour to purchase from this location. I have a newborn and needed an efficient process when I arrived. The team there was able to get me in and out in 2 hours. Very satisfied! More
by Rkbkr2017
Employees Worked With
Don Smith, Chrystal Farrington
April 30, 2018
Great Service All-around Great communication between my salesperson and myself, especially not being from the area. He also was able to answer any questions i had even after i Great communication between my salesperson and myself, especially not being from the area. He also was able to answer any questions i had even after i picked up the car More
by rodneytraylor29
Employees Worked With
Christopher Williams
April 30, 2018
Great car buying experience This was the easiest car buying experience I have ever had. I will buy from there again. Fast friendly service. We live 3 hours away and will drive b This was the easiest car buying experience I have ever had. I will buy from there again. Fast friendly service. We live 3 hours away and will drive back just for another great experience. Thanks More
by tina.allison36
Employees Worked With
Steven Holt, Jimmy Torres
April 30, 2018
Good buying experience. Went the "extra mile" I made contact via a buying website, but when I purchased, I did so in person. I kindly let them know I had done research which included competing dea I made contact via a buying website, but when I purchased, I did so in person. I kindly let them know I had done research which included competing dealer offers. They were very professional and courteous. We quickly came to agreement without any drama. I was a skeptic and scrutinized the process. They were very patient and went the "extra mile". The Finance Mgr was also straight forward. I called back weeks later to track my registration and was quickly connected to the title rep who was very helpful. Let's face it, I didn't have to give a review, but they did a cery good job throughout the process and earned my business. More
by Darth Subaru
Employees Worked With
Don Smith, Terri Whiting
April 30, 2018
Great car horrible dealership The customer experience once the offer was signed went downhill pretty quickly. We bought a new fully loaded outback in the December timeframe. Having The customer experience once the offer was signed went downhill pretty quickly. We bought a new fully loaded outback in the December timeframe. Having extended family in the car business helps to know the trouble areas. Efficiency and honest seem to be the big issues at this location. Once the manager was brought over to “close the deal” I asked the question if there were any 2017 with similar feature. He said there were no 2017 on the lot. I’d been there for over an hour and seen a couple 2017 with similar options with the salesperson. Failed to get tags sent in time, resulting in a trip to the dealer to get dealer plates. Receptionist was dismissive in the dealer plates until she had someone confirm it was an issue on their side. Messed up the registration which resulted in me sitting on the phone for an hour to fix their error. I was asked to come back in an meet to discuss the short coming in the buying process and the representative scheduled it for her day off and no one knew what I was talking about. Final nail in the coffin was the “free” first service that they tried to charge me for until I pushed I bought the car from them. More
by Daniel1234
Employees Worked With
Team as a whole
April 30, 2018
Patient, helpful, and knowledgeable Steve was helpful in many ways. My husband and i were very picky with what we were looking for, and Steve was so patient showing all the options we ha Steve was helpful in many ways. My husband and i were very picky with what we were looking for, and Steve was so patient showing all the options we had and might fit best with our needs. He was also cery knowledgeable a out Subarus and took the time at the end to show us all the features we would be using with our new car. More
by mccarmona0615
Employees Worked With
Steven Holt
April 30, 2018
Bailey is great! Everyone at Capital was great with the exception of Desmond. He used deceptive sales tactics and flat out lied to me while closing the deal Everyone at Capital was great with the exception of Desmond. He used deceptive sales tactics and flat out lied to me while closing the deal More
by TIMANTIHERO
Employees Worked With
Desmond, Scott Martinez, Bailey Miles
