For the past 5 years I have had nothing but excellent service for my 2020 Forester at Capital Subaru. Even though I have moved 3 hours away, I will continue to visit Capital for my service needs as I have found them to be friendly, knowledgeable, trustworthy, and well priced compared to the dealership in my new city. Thank you Capital Subaru!

I put down a $1,000 deposit on a demo car deal. After catching dishonest behavior during the process, I decided not to move forward with the purchase and requested a refund. That’s when the nonsense began. First, they gave me a fake-looking receipt and claimed the refund would hit my account in 10 days. Over 13 days passed — no refund. I contacted my bank, and they confirmed no refund was ever initiated. I left voicemails at Capital Subaru — no response. When I showed up in person, no one could tell me where my money was. They were totally disorganized, and no one had answers. Then someone actually had the audacity to ask if I had checked the correct bank account. Like… what?! Do you think I’m showing up here because I forgot where I bank? That’s incredibly disrespectful. And when I called out how shady this whole situation felt, they told me to “be professional.” No. Be professional? xxxxx, give me my money. What’s even worse — they changed their story and suddenly claimed I’d be getting a check in the mail from corporate in 3 weeks. When I asked for corporate’s phone number (again), the guy said he “had to go find it.” Who doesn’t know their own corporate number or have it ready for customers? It took him three full minutes to look it up. The joke? I had already found the number myself with a quick Google search, and I had already contacted corporate directly. They told me they weren’t aware of the issue at all but said they’d escalate it to the account manager. So now, I get to wait and hope I get my money back. This whole thing is not even about the $1,000 anymore — it’s about trust, accountability, and basic integrity. It's incredibly frustrating and a huge letdown given the high-quality service I’ve received in the past from their service department. Stay far away from Capital Subaru. Don’t trust their paperwork, don’t trust their word, and definitely don’t trust them with your money.

Cameron Williams was very wonderful and very knowledgeable about the services and vehicles offered here

Be super careful dealing with these people! I ordered a car in January and gave a $500 deposit. Because the stock market tanked in Feb/March, I had to cancel the order. Salesman said don't worry, he would speak with management about my $500. I had no faith that he was really going to do this, but I hoped he was honest. I never heard a word. I have contacted them and get the runaround. Was told that William needed to speak with me and my call would be transferred over. Mysteriously the call went right to voice mail. I left a message, but William never called. I sure wish that I had checked here or on Yelp (where many of the reviews are dreadful as would be expected) before ever going near Capital Greensboro Subaru. The thing was, had they been honest, I would have purchased a car from them once my savings recovers a bit from the stock market. Now - forget about it!

We had a very unpleasant experience at Capital Subaru in Greensboro. Stuck with a car that was not the one we test drove and agreed to. Salesperson messed up the paperwork that we were not informed of until we received the paperwork in the mail 3 weeks later. Told we could get this changed and then find out a couple weeks later that it wasn't possible because it was a new year. They kindly let us know there was nothing they could do but did let us know that they fired the salesperson that left us holding the bag. Poor customer service and no accountability for their actions. I am sure they are all good hearted kind folks but the manner in which they run this dealership is shoddy at best. I hope others read the reviews before making the same mistake that we did.

Ramon Bones was our salesperson and he was amazing. We purchased a 23 Subaru Ascent. He walked us through the whole process and showed us all the amazing features. He was patient and very fun to work with.