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Capital Subaru of Greensboro
Greensboro, NC
869 Reviews
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Showing 869 reviews
May 14, 2018
Removed nail from tire and patched the tire. Had low tire pressure warning light on Saturday afternoon. Stopped by Subaru service. They put the vehicle up, found a nail, removed it, and patched t Had low tire pressure warning light on Saturday afternoon. Stopped by Subaru service. They put the vehicle up, found a nail, removed it, and patched the tire. They kept me informed and got me back on the road. They were courteous and helpful. Would have taken much longer at a service station. Very pleased with the service. More
by EDIE B
Verified CustomerEmployees Worked With
Some in Service
May 13, 2018
Best deal I could find in the country When I buy cars, I usually go wherever I can find the best deal in the country. Luckily for me it was right up the road in Greensboro. I went there on When I buy cars, I usually go wherever I can find the best deal in the country. Luckily for me it was right up the road in Greensboro. I went there on a time crunch and they got me out the door in 3 hours. Thanks don! More
by A1234567
Employees Worked With
Don Smith
May 12, 2018
Excellent I was not sure about my purchase, but Capital made me feel very good and sure that I was taking the right decision. Excellent, very attentive and frie I was not sure about my purchase, but Capital made me feel very good and sure that I was taking the right decision. Excellent, very attentive and friendly, they work fast to provide the best of their services, I am very happy with the result, 100% recommended. More
by ValeriaMAP
Employees Worked With
Dan Brookes
May 12, 2018
New car Great experience, I recommend Dan if you need a car. He worked hard to find us the right car and didn’t complain when I couldn’t decide right away. Great experience, I recommend Dan if you need a car. He worked hard to find us the right car and didn’t complain when I couldn’t decide right away. Highly recommend! More
by Hammermh
Employees Worked With
Desmond, Dan Brookes
May 11, 2018
Awesome Sauce Jason and I were down one car, and with how much we commute for our jobs, we were ABSOLUTELY needing a second car. One that was much newer and more re Jason and I were down one car, and with how much we commute for our jobs, we were ABSOLUTELY needing a second car. One that was much newer and more reliable, but also in our quick budget. Brandon went above and beyond to give us a wonderful experience and worked hard to get us a great car with the features that we were needing. Friends of ours recommended us to go to Capital Dealership, but I can definitely see why. We would definitely do work with them (especially Brandon) in the future. More
by Suds17
Employees Worked With
Brandon Dick
May 11, 2018
Dishonest, sneaky, and manipulative service I have been a big supporter and pleased owner of a Subaru Outback for the past several years. Most of our family own Subaru vehicles. They are great c I have been a big supporter and pleased owner of a Subaru Outback for the past several years. Most of our family own Subaru vehicles. They are great cars and run really well. However, my recent experience with Capital Subaru was the worst customer experience I have had with any vehicle service center and I will never be doing business at this location again. My first complaint is that they did a very poor job up front communicating what was going on with my car and they did not mention anything about a cost for running an engine diagnostic, this alone costed me 135 dollars when I could get it done for free at a location such as Autozone to tell me the same thing to get the engine diagnostic code. I had no actual work done on my car and it costed 135 (plus a miscellaneous 24.95 dollar fee that was never explained to me). They got the code and did a very poor job at explaining the issue and how the recommended corrections would fix my car’s problems. The second issue was the cost and the additional fluff they added to try to take even more money. They were charging me almost twice the cost of having work done on my Subaru as other service centers were rating the costs for what needed done. The third issue is they didn’t have another very important thing that should have been addressed, my timing belt which was due to be replaced along with the drive belt. I don’t even want to know what they would have charged me to have that worked on, but I’m upset they didn’t even mention this, because if this would have given out I would have been in deep trouble. I was charged 160 dollars for them to do literally nothing to my car. I am very displeased with my experience at Capital Subaru and I do not recommend anyone getting their car serviced at this location who wants to get a fair price and good quality service on their vehicle. More
by Anonymous
Employees Worked With
Amanda Smith, Ty Williams
May 11, 2018
Great experience Tony was very helpful, knowledgeable and professional. He took the time to make sure I understood all the bells and whistles and how they work. Tony was very helpful, knowledgeable and professional. He took the time to make sure I understood all the bells and whistles and how they work. More
by Ach0103
Employees Worked With
Gabriel Ramos, Tony Posey, Chrystal Farrington
May 11, 2018
Communication and services Amanda is great to work with! Capital will text you reminders if you want them, they will communicate anything they see when inspecting your car, and Amanda is great to work with! Capital will text you reminders if you want them, they will communicate anything they see when inspecting your car, and make recommendations instead of trying to up sell you on things you may not immediately need. Highly recommended! More
by PHIL53
Employees Worked With
Amanda
May 11, 2018
Lack of customer appreciation Purchased vehicle and took almost 5 hrs, even though I called the salesperson the night before and told him exactly what car I was coming to purchase. Purchased vehicle and took almost 5 hrs, even though I called the salesperson the night before and told him exactly what car I was coming to purchase. Manager made no acknowledgment of us. Was passed to another salesperson, which is fine, however he was new and had to keep leaving to ask questions. Overall a poor experience. Great deal on the vehicle and the finance Maher was very good. More
by Patti
Employees Worked With
Finance manager - female, Lamar Sims, Samuel Duggins
May 11, 2018
Great experience Great staff made a new experience easy and very pleasent. Joe went over everything and would be a car from here again thanks you guys Great staff made a new experience easy and very pleasent. Joe went over everything and would be a car from here again thanks you guys More
by MangusQAllen1282
Employees Worked With
Joseph Herbin, Bill Thomas, Benjamin Hedgecock
