Capital Subaru of Greensboro

Mixed review + reset electric passenger door opener on the spot + service fast, efficient, polite - did not return steering wheel to original position presumabl + reset electric passenger door opener on the spot + service fast, efficient, polite - did not return steering wheel to original position presumably after test drive. I had to adjust it back. -performed recall on software programming regarding fuel error reading, but did not return multi-information display to where I had it set, namely the digital MPH display. I noticed this the next day, read my manual, and adjusted it myself. Point: settings should be returned to original positions after work is completed. More

Tucson 19 There was great energy when I first walked into the show room. Was greeted and introduced to Bob and he was very friendly and warm. Very knowledgeable There was great energy when I first walked into the show room. Was greeted and introduced to Bob and he was very friendly and warm. Very knowledgeable about everything and very helpful. Would recommend anyone to buy from capital More

Excellent Customer Service A huge thank you to everyone at Capital, especially Chris! He was patient with me while I test drove a Hyundai Tucson and answered all of my questions A huge thank you to everyone at Capital, especially Chris! He was patient with me while I test drove a Hyundai Tucson and answered all of my questions! He even stayed late after closing to finish up paperwork with me, which was super appreciated! I definitely recommend Capital Hyundai!! More

Best customer service and amazing staff I went to several dealerships looking for my dream car before finally going to Capital in Greensboro, and no dealership treated me as well as Capital I went to several dealerships looking for my dream car before finally going to Capital in Greensboro, and no dealership treated me as well as Capital did. They were amazing! Joe Herbin was the automotive consultant I worked with and he made the entire experience worth while. I can’t rave enough about how hospitable and helpful he was. If you need a new car definitely give Capital Subaru a try and ask for Joe when you’re there! More

Warranty engine replacement I was pleased with the amount of time it took to get my car back. My opinion has improved since my last visit. There is an issue with my steering fe I was pleased with the amount of time it took to get my car back. My opinion has improved since my last visit. There is an issue with my steering feeling choppy and a slight rumble at low rpm while the a/c is running that David said he would have checked out on 5/1/19. More

Made the deal work We had a budget and they made it work. Joe Herbin wasn't pushy as a salesman. Everyone was helpful. Appreciated the text from the service departmen We had a budget and they made it work. Joe Herbin wasn't pushy as a salesman. Everyone was helpful. Appreciated the text from the service department after the purchase. More

Great price and service I was looking for a used Subaru with low mileage and found a selection at Capital. My sales person was knowledgeable and personable. She understood my I was looking for a used Subaru with low mileage and found a selection at Capital. My sales person was knowledgeable and personable. She understood my needs without being high pressure. After deciding to purchase the car, the transaction was handled smoothly. The entire staff was a pleasure to work with. In addition, I felt I paid a reasonable price for my Subaru. More

Great service The service writer Ty always takes great care to see that all my concerns are met, and is very courteous. My 2016 outback was purchased in AZ and the The service writer Ty always takes great care to see that all my concerns are met, and is very courteous. My 2016 outback was purchased in AZ and the NC dealer treats me as if I bought from them. I concider that as great service. More

Inspection/recall Went for inspection and found a brake light recall. Had both done in about an hour. Still not able to fix my clock. Does not automatically change to r Went for inspection and found a brake light recall. Had both done in about an hour. Still not able to fix my clock. Does not automatically change to reflect day light savings time More

Robbed I had purchased the no cost maintenance program with my lease at Bob Dunn. Capital bought Bob Dunn and has honored my service program since. When I ca I had purchased the no cost maintenance program with my lease at Bob Dunn. Capital bought Bob Dunn and has honored my service program since. When I came for the last oil change before 30,000 miles I was told that my air filters were "a little dirty." I stated to have them changed as it was included in my 30,000 mile coverage. I was told that this was not possible because my car was not at 30,000 miles yet. Fast forward to 31,000 miles. I bring in my car for the 30,000 mile service which I believed to be covered. I arrive and state what needs to be done. 30 minutes later I am told that my maintenance agreement has expired. The tech that I was dealing with stated that it may be possible to call the company and plead my case and get reimbursed for the 30,000 mile service that I was not able to receive. I call the company and am told that there is no record of my no cost maintenance plan with said company (Maintenance, Plus Service, a dealer maintenance, LLC program) and it was likely not "pushed through." I go out to the service bay and my car has been already brought to the front and finished. I explain my situation with the Tech and she stated that she could give me 10% off but would talk to the service manager about my situation. The service manager shared his condolences but stated, "that is why Bob Dunn no longer is in business in Greensboro, because they did this to people." The Tech was very helpful and I could see that she felt empathy for my situation (Amanda Smith). This is in no way a reflection of her. If my record was run before my car was taken I would have known that my service agreement was expired and I would have not had this maintenance done on my car. However I could have also had this service, that I paid for in my lease agreement, done when I previously brought my car in for service before the 30,000 miles and the expiration date. I knew that I would not cross 30,000 miles before my lease was up and Capital refused to complete the service. There are multiple ways that this could have been remedied. I ended up spending 280$ that I would have not spent had Capital Subaru honored the service agreement at my previous visit. So I ended up spending roughly 300$ twice. More