Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Subaru of Greensboro
Greensboro, NC
870 Reviews
Filter Reviews by Keyword
By Type
Showing 870 reviews
May 25, 2018
Not a great experience I think overall my car got the service it needed (though when I got home I realized one of my fuses was blown that wasn’t before), but the communicati I think overall my car got the service it needed (though when I got home I realized one of my fuses was blown that wasn’t before), but the communication and timeliness of the company was really bad. Several times I was told that my car would be ready “no later than _____” and repeatedly this date got pushed back again and again. This in itself was annoying, though I get that things sometimes take longer and parts have to be ordered. The most frustrating thing was that no one would call me to let me know the date was pushed back and when I would try to get information, it was usually incredibly hard to obtain. If the person in charge of my service wasn’t available or wasn’t there, somehow NO ONE else had any idea what was going on with my car or if it was ready. I really don’t understand this and it happened repeatedly. Furthermore, when I was told clearly my car was ready on a Friday but they wanted to keep it to test drive over the weekend and I called to say I would have to pick it up first think on Monday, I show up Monday and the car isn’t ready again with no explanation except “they’re just finishing up something, it could take 5 minutes or it could take 30 minutes.” Since I had to go to work, I was told to just leave and come back again. Overall a frustrating and time wasting time experience and I will not be returning. The people that I dealt with were overall friendly and nice, it was just the issues I mentioned above that made this really unpleasant. More
by Tully
Verified CustomerEmployees Worked With
Amanda, David Fuller
May 25, 2018
Quick and easy. Scheduling the appointment online was simple, the service staff was friendly, and the service was completed in a short amount of time while I waited. Scheduling the appointment online was simple, the service staff was friendly, and the service was completed in a short amount of time while I waited. The waiting area was clean and comfortable. Good experience! More
by KGIBSONGSO1
Employees Worked With
Tyrone Williams
May 24, 2018
25000 mile service Excellent customer service. Timing was superb. I was able to leave and have lunch and pick my car up in a timely manner. They took my car at the appoi Excellent customer service. Timing was superb. I was able to leave and have lunch and pick my car up in a timely manner. They took my car at the appointment time as well More
by IRAATROLLINGER
Employees Worked With
David Fuller
May 24, 2018
1st time Arrived early for appointment. No problem. Very nice employees all around. I even got a cookie! Everything was explained to me on what was done to my Arrived early for appointment. No problem. Very nice employees all around. I even got a cookie! Everything was explained to me on what was done to my Subaru More
by TERESAWINFREE
Employees Worked With
Tyrone Williams-Receptionist
May 24, 2018
Great teamwork. Great teamwork My brand new 2018 Subaru Forrester had a check engine light and emission control light warning come on. Brought the car to Capital Su Great teamwork My brand new 2018 Subaru Forrester had a check engine light and emission control light warning come on. Brought the car to Capital Subsru and was met by Tyrone Williams in service. A loaner car was set up by Noel In customer service. My car was diagnosed over the weekend, and I was called early Monday morning to come and pick up my car. Everything was under warranty. It was a great experience and I would highly recommend Capital Subsru. More
by MIKEDORKO
Employees Worked With
David Fuller
May 24, 2018
Friendly and efficient I am very happy with my dealings so far with everyone at Capital Subaru from sales to service. This is my first Subaru so first experience with the pe I am very happy with my dealings so far with everyone at Capital Subaru from sales to service. This is my first Subaru so first experience with the people that work there. Everyone is so friendly and eager to make your experience a positive one even after you purchase. So far my salesman Dan goes out of his way to make sure each time I need help with something it happens. Amanda in the service department is very impressive herself with making sure everything is as it should be. Overall a great experience so far. I’m very glad I made the decision to go with a Subaru. More
by CNUCKOLS03
Employees Worked With
Amanda smith , Dan Brookes
May 24, 2018
Great Service was could have been a little quicker but overall it was fine. I got a little work done while I waited. Very nice guys! Service was could have been a little quicker but overall it was fine. I got a little work done while I waited. Very nice guys! More
by STACY.PD
Employees Worked With
I think his name was Tai. Very pleasant & nice guy.
May 23, 2018
Better than expected Professional, knowledgeable and friendly. The dealership called to set up time and date for my visit. They worked hard to put a deal together that wou Professional, knowledgeable and friendly. The dealership called to set up time and date for my visit. They worked hard to put a deal together that would be acceptable to both parties. Several days after sale, the dealership called to see if I had questions and was satisfied. More
by smith.rtoombs
Employees Worked With
Jessica, Chantel Gambrell, David Fuller, Jimmy Torres, Bill Thomas, Chrystal Farrington
May 23, 2018
Battery still weak Why did you charge me for 6 quarts of oil when the car holds 5 l also brought it in for dead battery you tested said fine still slow to start Why did you charge me for 6 quarts of oil when the car holds 5 l also brought it in for dead battery you tested said fine still slow to start More
by MARTYELLIO
Employees Worked With
David Fuller
May 22, 2018
Thank you, Capital Subaru! Everyone at Capital Subaru was extremely helpful and attentive. Bob Cooley was very thorough in making sure we understood all the features and options Everyone at Capital Subaru was extremely helpful and attentive. Bob Cooley was very thorough in making sure we understood all the features and options of what we were looking for. He also introduced us to the service team and gave us a tour of the customer care center. Brian walked us through all the financials, and helped us make the best choice for our situation. Thanks again to everyone at Capital Subaru! More
by Ljgerlach
Employees Worked With
Brian, Jessica, Bob Cooley
