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Capital Subaru of Greensboro
Greensboro, NC
869 Reviews
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May 29, 2018
My car was ready on time, but I really wonder what happened My husband and I bought a new car on Saturday but asked to have one extra item installed and another available to purchase when we picked it up. Ther My husband and I bought a new car on Saturday but asked to have one extra item installed and another available to purchase when we picked it up. There was confusion about that, but it was worked out there to my satisfaction. However, as I was driving the new car home, I realized that nearly 600 miles had been put on that car sometime between when we bought it Saturday and when we picked it up from the service department on Wednesday. No explanation was given and there wasn't anything I could do because I had already left the dealership. However, in future, I will be more careful, and probably not return to this dealer for service. More
by Jennifer
Verified CustomerEmployees Worked With
Christopher Williams
May 29, 2018
I had a good experience with the sales staff My experience was a very pleasant experience with capital Hyundai sales staff was very polite and kind they had an answer to all my questions My experience was a very pleasant experience with capital Hyundai sales staff was very polite and kind they had an answer to all my questions More
by stevepackage9
Employees Worked With
Alvin Graves, David Fuller
May 29, 2018
Painless experience. Gave me the deal I wanted! Very good car buying experience, the easiest I have ever been through. Salesman was awesome. He found what I wanted and helped me get the deal I wante Very good car buying experience, the easiest I have ever been through. Salesman was awesome. He found what I wanted and helped me get the deal I wanted. More
by trishstreats
Employees Worked With
Gabriel Ramos, Lamar Sims
May 28, 2018
Timely service This was my first time using Capital Subaru for service. I had two major services done during this visit. I was able to secure a loaner for the four This was my first time using Capital Subaru for service. I had two major services done during this visit. I was able to secure a loaner for the four hours my vehicle was at this location. I honestly expected my car to be there longer. Thankfully it wasn't. Mr. T. Williams was very professional and helpful. I think there should be better coupons to help with offsetting the cost of any major repairs. More
by DTCAUTHEN
Employees Worked With
Ty Williams, Noelle
May 28, 2018
Courteous and customer friendly. Staff are kind and easy to talk to. Service is fast and efficient. Best part is I paid nothing for my service this time because my car was still in Staff are kind and easy to talk to. Service is fast and efficient. Best part is I paid nothing for my service this time because my car was still in the 36'000 mile guarantee. More
by Ylueid
Employees Worked With
Christopher Williams
May 28, 2018
Great experience overall Quick to provide a friendly greeting at the door. All vehicles and trims we were interested in were in stock and readily available. Bailey was conside Quick to provide a friendly greeting at the door. All vehicles and trims we were interested in were in stock and readily available. Bailey was considerate to our needs and very knowledgeable of the vehicles we asked questions of. More
by John H
Employees Worked With
Bailey Miles
May 28, 2018
Stress free experience. My sales person was Joe Herbin. I highly recommend him if you need a car. Mr. Herbin listened to my requirements and did not try to push me into a v My sales person was Joe Herbin. I highly recommend him if you need a car. Mr. Herbin listened to my requirements and did not try to push me into a vehicle that was not suited to me. I purchased a 2018 Subaru Forester and love my new car. Thank you Mr. Herbin and Capital Subaru sales team. More
by GwenH
Employees Worked With
Terri Whiting, Joseph Herbin
May 26, 2018
Excellent service and friendly staff who answered all of our questions and performed all required maintenance. I would recommend Capital Subaru Service Department to and friendly staff who answered all of our questions and performed all required maintenance. I would recommend Capital Subaru Service Department to other Subaru owners. More
by PSampson
Employees Worked With
Amanda Smith; Somi Ayun
May 26, 2018
Great service!! We purchased our car from Capital Subaru in Greensboro, NC. Tomeka, our sales consultant was very friendly and knowledgeable. She spent a lot of tim We purchased our car from Capital Subaru in Greensboro, NC. Tomeka, our sales consultant was very friendly and knowledgeable. She spent a lot of time with me answering questions my husband usually asks. Mr. Dan Brookes was very patient in answering our questions as well. He gave us a tour of the facility and introduced us to other individuals who would be taking care of our needs in the future. Mr. Desmond McPhail, really friendly, added to our experience by finishing our paperwork. Mr. Brookes went over the operation and features of the car before sending us on our way. My husband and I were very much satisfied, and we love the car. More
by mustang64
Employees Worked With
Desmond McPhail, Dan Brookes, Tomeka Harrington
May 25, 2018
Not a great experience I think overall my car got the service it needed (though when I got home I realized one of my fuses was blown that wasn’t before), but the communicati I think overall my car got the service it needed (though when I got home I realized one of my fuses was blown that wasn’t before), but the communication and timeliness of the company was really bad. Several times I was told that my car would be ready “no later than _____” and repeatedly this date got pushed back again and again. This in itself was annoying, though I get that things sometimes take longer and parts have to be ordered. The most frustrating thing was that no one would call me to let me know the date was pushed back and when I would try to get information, it was usually incredibly hard to obtain. If the person in charge of my service wasn’t available or wasn’t there, somehow NO ONE else had any idea what was going on with my car or if it was ready. I really don’t understand this and it happened repeatedly. Furthermore, when I was told clearly my car was ready on a Friday but they wanted to keep it to test drive over the weekend and I called to say I would have to pick it up first think on Monday, I show up Monday and the car isn’t ready again with no explanation except “they’re just finishing up something, it could take 5 minutes or it could take 30 minutes.” Since I had to go to work, I was told to just leave and come back again. Overall a frustrating and time wasting time experience and I will not be returning. The people that I dealt with were overall friendly and nice, it was just the issues I mentioned above that made this really unpleasant. More
by Tully
Employees Worked With
Amanda, David Fuller
