Capital Subaru of Greensboro
Greensboro, NC
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Jerky transmission I do not feel my car issue was resolved. I plan on returning to the dealership again. The transmission continues to feel jerky. My car only has 43,0 I do not feel my car issue was resolved. I plan on returning to the dealership again. The transmission continues to feel jerky. My car only has 43,000 miles in it and this should not be occurring. More
Address and tried to solve problem Service advisor recommended to rotate balance and alignment of tires trying to solve a noise on the tires. It worked for a while but it went back afte Service advisor recommended to rotate balance and alignment of tires trying to solve a noise on the tires. It worked for a while but it went back after a while. At lest he offered a possible solution More
Friendly and knowledgeable staff Bob Cooley was very helpful and willing to show us various options as to vehicles that would suite our needs. His love for what he does shows in his e Bob Cooley was very helpful and willing to show us various options as to vehicles that would suite our needs. His love for what he does shows in his enthusiasm. We highly recommend him as well as Capital Hundai. More
Superb staff member Service Rep, Ty was excellent! He will be the reason I will return if I can deal with him. On a previous appointment, the service rep was not very pe Service Rep, Ty was excellent! He will be the reason I will return if I can deal with him. On a previous appointment, the service rep was not very personable. More
Very fast and pleasant No problem scheduling, service was done as promised. I got text and emails reminding me of the appointment. I got a phone call from Amanda when the No problem scheduling, service was done as promised. I got text and emails reminding me of the appointment. I got a phone call from Amanda when the car was ready so I did not need the automated phone calls as well. If I have already been contacted by phone - they should be able to stop automatic phone calls. More
Amanda is wonderful! Amanda is a wonderful and caring young lady to work with! I am disabled and she gave me plenty of time to get what I need from my car and explained t Amanda is a wonderful and caring young lady to work with! I am disabled and she gave me plenty of time to get what I need from my car and explained things clearly to me. More
Great Service and With A Smile! When I purchased my 2017 Outback Subaru, I also got the extra coverage for oil changes, etc. I have been nothing nut impressed with the service at Cap When I purchased my 2017 Outback Subaru, I also got the extra coverage for oil changes, etc. I have been nothing nut impressed with the service at Capital Subaru. They are prompt, courteous, and always let you know with a smile that your car is ready. I highly recommend them! More
Recalls performered We are new to the area so this recall was my first visit to the service dept at Capital Subaru. The staff was friendly and professional and the work w We are new to the area so this recall was my first visit to the service dept at Capital Subaru. The staff was friendly and professional and the work was good. The courtesy van driver was prompt and professional More
Great Service Department Had 48,000 mile servicing done. It was efficient and done to precisely. Everything explained up front.so there were no surprises or issues when comple Had 48,000 mile servicing done. It was efficient and done to precisely. Everything explained up front.so there were no surprises or issues when complete. Excellent service department. More
Work completed earlier than anticipated. I brought my car in late afternoon the day before my appointment since I couldn't drop it off the following morning. Drop off was quick and easy. I I brought my car in late afternoon the day before my appointment since I couldn't drop it off the following morning. Drop off was quick and easy. I mentioned to the service advisor that I'd appreciate it if he could get it in early the next day so they would have time to order any parts they needed. They actually pulled it into the shop that afternoon, had the parts in stock, and the car was ready to go by 11:00 AM the next morning. More