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Capital Subaru of Greensboro
Greensboro, NC
869 Reviews
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August 09, 2018
great people...disappointing follow through Needed my first oil change with my new car, and residue removed from the hub caps. I was told this would take about an hour and 15 minutes. When I Needed my first oil change with my new car, and residue removed from the hub caps. I was told this would take about an hour and 15 minutes. When I returned in two hours, I waited a few minutes to get my car back. Unfortunately, the hubcaps still had the glue residue left in place on all four tires. Disappointed in my first experience. More
by BTGABG
Verified CustomerEmployees Worked With
Ty Williams
August 09, 2018
Maintenance visit I feel very welcome at each visit. The work on my car is always exceptional. I rarely have difficulty scheduling an appointment around my schedule. I feel very welcome at each visit. The work on my car is always exceptional. I rarely have difficulty scheduling an appointment around my schedule. More
by JNBURROWS11
Employees Worked With
Ty Williams, Amanda Smith
August 09, 2018
Experienced Sales Who Know Their Brand A group of people who work to earn and keep your business. All questions answered in detail with no pressure to buy now. Most Subaru buyers know what A group of people who work to earn and keep your business. All questions answered in detail with no pressure to buy now. Most Subaru buyers know what they want and Capital helps bring the prize home. More
by Myrtlerose
Employees Worked With
Alvin Graves, Bill Thomas, Benjamin Hedgecock, Imran Afzal
August 08, 2018
Great Folks Alvin and Scott made the experience fun and painless! We felt very comfortable with the process and appreciated the follow up. So happy we went there! Alvin and Scott made the experience fun and painless! We felt very comfortable with the process and appreciated the follow up. So happy we went there! More
by ckwatson45
Employees Worked With
Alvin Graves, Scott Minervini
August 08, 2018
Was sold service that was not needed or even asked for...!!! We brought our vehicle in for it's 48k service and it only has 30k on it. We did one of the things for the 30k and then asked for all that was on the We brought our vehicle in for it's 48k service and it only has 30k on it. We did one of the things for the 30k and then asked for all that was on the 48k/6mo. interval....we were sold a brake flush that was not on the 48k service,. We called Subaru and we were told that the Brake Flush was not needed or recommended by Subaru. We called the dealership and stated what we found that we were sold something that was not Subaru service nor was it recommended. We did get a refund but I wonder how many people would not check their service manual and make sure of what service they required ? We were very concerned as the brake flush was almost 50% or the bill. A great markup for the dealership I am sure. If this type of service is what we can expect, we may go elsewhere and tell people to be wary of what Capital Subaru of Greensboro is selling them as far as service is concerned. We were happy up to this time. If the service department is beginning to do this...this is very bad business....but again, how many people will check their service bills against what is actually recommended.???...We are not happy customers art this time........ We spoke with Mr.Dale Ozment, the service manager and we explained our situation with him, he understood and did give us a refund for the brake system flush which we did appreciate. I know tat businesses have to make a profit but this is no way to do it. More
by JETTARUNNER
Employees Worked With
Dale Ozment- service manager, Amanda Smith
August 08, 2018
Averge Don Smith was very helpful and knew his stuff. Imran also had a lot of experience. Especially for his first day on the job. Your Detail department Don Smith was very helpful and knew his stuff. Imran also had a lot of experience. Especially for his first day on the job. Your Detail department is WEAK. Your image is on the line there to! More
by rcsmith608
Employees Worked With
Don Smith, Imran Afzal
August 08, 2018
Scheduled Maintenance and State emissions inspection I brought my car in to Capital Subaru at 8:20 A.M. I was told it would be "a couple of hours". Although it was a little longer than that, Amanda was I brought my car in to Capital Subaru at 8:20 A.M. I was told it would be "a couple of hours". Although it was a little longer than that, Amanda was on top of everything and was very courteous. Dutch gave me a ride home and picked me up again, so that I was at the dealership at the time the car was ready. All in all, a painless experience. More
by TRACYNASH
Employees Worked With
Dutch - and also the cashier, whose name I didn't get but who was very nice and very efficient., Amanda Smith
August 07, 2018
Best Service! If you are even thinking about getting a car, go see Tony! He is so helpful and great...the process was not painful and Tony really went out of his wa If you are even thinking about getting a car, go see Tony! He is so helpful and great...the process was not painful and Tony really went out of his way to ensure it was quick and easy! Last week I set foot in the dealership unsure if I even wanted to buy a new car...there was no pressure from Tony...this week I walked out with an awesome car. The whole team at Capital went out of their way to make it a great experience...I cannot say enough about the whole team! Thanks again, I love my Subie! More
by Bluebirdnheart
Employees Worked With
Ashley Murphy, Tony Posey, Brian Boulay
August 07, 2018
Great! Great service all around. Miss Bruce Wilson but the gentleman that has taken his place did a great job in making me feel like a valued customer. Great service all around. Miss Bruce Wilson but the gentleman that has taken his place did a great job in making me feel like a valued customer. More
by KGA
Employees Worked With
Ty Williams
August 07, 2018
Really great Went in to get my car serviced, obviously. Told them my issue and they checked it out. Amanda created a very warming and comforting atmosphere. Wait t Went in to get my car serviced, obviously. Told them my issue and they checked it out. Amanda created a very warming and comforting atmosphere. Wait time was not bad. After my car was finished, was told in detail what happened and what they did. Customer service is set real high. More
by Uu1234
Employees Worked With
Amanda Smith
