Capital Subaru of Greensboro

Repeat Customer Incredibly convenient. Easy to schedule appointments and my car is ready when I am told it will be. No complaints about the quality of work. Bonus Incredibly convenient. Easy to schedule appointments and my car is ready when I am told it will be. No complaints about the quality of work. Bonus points for good coffee. More

Service was completed in a timely manner. Disappointed that the last service I was there, they washed and cleaned my Outback in side and out for no charge. This did not happen at this service Disappointed that the last service I was there, they washed and cleaned my Outback in side and out for no charge. This did not happen at this service. I was told that my tire rotation would be $20.00 but was charged $25.79 ??? More

Upgrades Upgraded to remote start and added a protective strip to the rear bumper. Shuttle was very convenient and the driver Charles, very pleasant. Service s Upgraded to remote start and added a protective strip to the rear bumper. Shuttle was very convenient and the driver Charles, very pleasant. Service staff were very professional. Should be included in the service list below. More

outback purchase salesman was very knowledgeable of the outback and went out of his way to make sure I understood how to take advantage of the cars features. salesman was very knowledgeable of the outback and went out of his way to make sure I understood how to take advantage of the cars features. More

Car service for 18000 mile check Communication is not their strong suit. Their website to schedule an appointment has some flaws. I had to reschedule my initial appointment, but sti Communication is not their strong suit. Their website to schedule an appointment has some flaws. I had to reschedule my initial appointment, but still received reminders of the 1st one that should have been canceled when it was rescheduled. Upon arrival, my service representative was not extremely friendly and argued with me about my maintenance plan without giving any information about the partial plan that I had. Instead I had to go find the person who finished up our sale a year ago in the showroom. He was in a meeting but called me back to let me know the situation. Meanwhile, I had left the car to be serviced. Upon receiving the call from the service representative, I came back to retrieve the car. She explained the partial service agreement with me but in a demeaning fashion. She also told me that they could not find the random occurring problems when they took it out for a test. I understand random issues are hard to pinpoint but the way she explained it, it came across as though I was mistaken or making up the problem. One problem was with the high beams. How can they check that out on a sunny morning? Again the app for letting customers know their car is ready fir pickup is flawed. An hour after taking the car I got a phone call, an email and a text telling me my car was ready to pick up! I assume the tire rotation, oil change and the added items that I had to pay for were completed. I also thought my car would have been washed but I guess that was another dealership that included that in every service. Yes, part of the problem was my misunderstanding of my service agreement but it could have been handled with a bit more information given at the time I arrived. I had no issues with the receptionist nor management. More

Exceptional buying experience Very knowledgeable of Subaru line and fully engaged to understand the customers needs in a vehicle. Salesman went out of his way to demo several cars Very knowledgeable of Subaru line and fully engaged to understand the customers needs in a vehicle. Salesman went out of his way to demo several cars until we found the right one and then worked with us to close the deal in a comfortable way. More

Truly a great deal! First car in 20 yrs, also first lease. It took a fantastic deal and plenty of patience on their part to make it happen. I think I was almost looking First car in 20 yrs, also first lease. It took a fantastic deal and plenty of patience on their part to make it happen. I think I was almost looking for a reason to run out of the dealership, right down to the last second. But, they hung in there with me. Especially Chris Williams. I'm so glad because I LOVE my new car, a 2018 Hyundai Tucsan. And because i accepted only a deal I can afford, im not anxious about it. It's pure joy. More

Amazing service The staff works really hard on getting you in a car and the car you need and want to fit your budget. Go see them. The staff works really hard on getting you in a car and the car you need and want to fit your budget. Go see them. More

Repair completed in less than an hour I had to have the taillight on my 2015 Subaru Forester replaced. Unfortunately, the part was not in stock and had to be ordered. Once it came in, thou I had to have the taillight on my 2015 Subaru Forester replaced. Unfortunately, the part was not in stock and had to be ordered. Once it came in, though, the taillight was replaced in under an hour as I waited for my car. More