Capital Subaru of Greensboro

Loved my new Kona. Process was easy and efficient. Christopher was great and the financing explanations were straightforward and my questions and concerns were addressed. I would recommend dealership t Christopher was great and the financing explanations were straightforward and my questions and concerns were addressed. I would recommend dealership to my friends and family. More

Good Service Service guy was very friendly and helpful. He knew exactly why I was there and when I mentioned a recall that I had gotten a letter advising me, he st Service guy was very friendly and helpful. He knew exactly why I was there and when I mentioned a recall that I had gotten a letter advising me, he stated that the corrections was available effective that day. Wait time was not excessive. More

Went the extra mile Dropped my car off for a regular oil change. They realized I had an airbag recall, so they went ahead and replaced that for me! Amanda was very helpfu Dropped my car off for a regular oil change. They realized I had an airbag recall, so they went ahead and replaced that for me! Amanda was very helpful and took care of my requests. Car left happy and clean! Thanks for the nice wash. Kyle More

New car purchase My previous vehicle was totaled in an accident I had friends and family that gave Subaru good reviews. I had also done some research and felt it would My previous vehicle was totaled in an accident I had friends and family that gave Subaru good reviews. I had also done some research and felt it would be a good car choice for me. The dealership made the buying process easy. Love my new car. More

12,000 Forester Service Service was quick since I was waiting. Amanda gave good customer service. Amanda was also good in explaining my bill. She answered all of my questi Service was quick since I was waiting. Amanda gave good customer service. Amanda was also good in explaining my bill. She answered all of my questions. More

Fast, courteous and knowledgeable. I was greeted promptly and courteously. The job was done properly and efficiently. Price was reasonable. What more can you ask for? I will definitely I was greeted promptly and courteously. The job was done properly and efficiently. Price was reasonable. What more can you ask for? I will definitely be back More

Inconsistent pricing The pricing in the service department is inconsistent from visit to visit. The service consultant could not give an explanation for the $30 increase i The pricing in the service department is inconsistent from visit to visit. The service consultant could not give an explanation for the $30 increase in the oil change. There seems to be numerous coupons and special promotions if your service advisor is willing to apply them. More

Excellent service I had great service. The waiting area was comfortable and the wait time was reasonable. This was my first service for my new Subaru so it was free. I had great service. The waiting area was comfortable and the wait time was reasonable. This was my first service for my new Subaru so it was free. More

yes and no. to order parts in a timely manner - BIG NO. Back in the January 2018, your dealership determined that my radio needed to be replaced. It took a FULL YEAR for the radio to FINALLY come in. once Back in the January 2018, your dealership determined that my radio needed to be replaced. It took a FULL YEAR for the radio to FINALLY come in. once it came in, I called and scheduled an appointment for the radio to be installed. The day I got there, I was told that the radio was sent back since it couldn't be held for 3 weeks due to my not being in town. I asked why I wasn't told this when I made the appointment - no one had an answer. So I had to wait for the radio to be reordered again - luckily this time it didn't take another year. the help I finally got from Ty Williams with ordering the part and getting called when the radio finally came in to the service department, he was very helpful. as far as ordering parts, etc in timely manner - NO, I wouldn't recommend this dealership. I DON'T UNDERSTAND WHY A CUSTOMER HAS TO WAIT A FULL YEAR FOR PARTS TO COME IN FOR MY VEHICLE BUT THE DEALERSHIP CAN'T WAIT THREE WEEKS TO INSTALL SAID PARTS. that's not good customer service at all. More

Quick & Efficient Service Always had my new car serviced professionally and on time. Service dept actually gets me in early if time permits. Thank you for that because I live 4 Always had my new car serviced professionally and on time. Service dept actually gets me in early if time permits. Thank you for that because I live 40 minutes away. More