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Capital Hyundai Of Jacksonville - Service Center

Jacksonville, NC

4.6
654 Reviews

654 Reviews of Capital Hyundai Of Jacksonville - Service Center

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June 02, 2023

I’ve been coming to Hyundai for years and have been satisfied and referred them to others.. More

by OUBREONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2023

The service was outstanding and the service advisor were very professional knowledgeable and outstanding. Thank you! More

by PIPERR63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2022

Took time off from work and made arrangements with car rental to drop off my car for repairs needed. Then they tell me they don’t have all the parts. I don’t think they even looked at the parts until I go More

by dale0268
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Shane
December 06, 2021

Bottom Line: Suspected Fraud- Service department did not perform service that was paid for (tire rotation) during 2nd scheduled vehicle service interval (12,000 miles), and most likely didn't during the 1st More

by Z-man
Recommend Dealer
No
Employees Worked With
Josh
August 25, 2021

Do not take you car to get repaired here they do snake like work to quote unquote hook you up. I have report them to corporate twice which the dealership was hit twice with negative reports and I report t More

by klingensmithtravis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh
April 01, 2021

I bought my 2016 5yrs ago and love it; staff all was fantastic day we bought it; and each service that has been done in past 6yrs has bee all 5 stars to each staff; Joshua; Tonya have been top staff mem More

by billie_torres2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica; Tonya Smith, Mike Bardaxis
March 24, 2021

If your family member is not knowledgeable with automobiles, make sure they have someone to ask about the service they are recommending, before you sign anything. My daughter's husband is deployed More

by Jeremiah
Recommend Dealer
No
Employees Worked With
Josh and Shane
October 21, 2016

The service was friendly, courteous and professional. Every Every time I have taken my vehicle for service it was a pleasant experience. The service advisor was knowledgeable and explained the job being done. More

by Cono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
August 31, 2015

purchasing and service warranty issues The purchasing process at Stevenson Hyundai was outstanding. I Had to bring my car in for service and a warranty repair and knowing that The service d More

by sjryan1717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service department
July 07, 2015

Stevenson Hyundai Serice of Jacksonville, NC The personal, caring, helpful and honest relationship with the service manager Mr. Brown. I have never felt so comfortable with any dealer in NC. Tha More

by hbheel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Brown
Jul 07, 2015 -

Capital Hyundai Of Jacksonville responded

Hi and thank you for this great review! We're excited to hear that Matt took care of you! He is a great asset and we appreciate all he does. Thank you again and we hope to see you again soon! Best, Mike Roberts | GM | michael_roberts@stevensonhyundai.com

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