Capital Hyundai Of Jacksonville - Service Center

Your Dealership was clean . There is a sign on the door that said service but I had no idea who I should speak to .There was no instructions where I should go-to check in for my There is a sign on the door that said service but I had no idea who I should speak to .There was no instructions where I should go-to check in for my service appointment only a sign outside the door 😳 More

They did a great job as always. No complaints at this time. Thank you for all your help. No complaints at this time. Thank you for all your help. More

Capital Hyundai of Jacksonville is the best dealership I have ever dealt with. They were super professional and bent over backwards to provide the appropriate help in order me to get my vehicle fixed. Just have ever dealt with. They were super professional and bent over backwards to provide the appropriate help in order me to get my vehicle fixed. Justin and Josh’s customer service was fantastic!! They have earned a lifetime customer from me!!! More

I was told my car would be ready same-day and it took much longer. There was no communication about the delay from the dealership or updates on when my car would actually be ready. I had to call and leav much longer. There was no communication about the delay from the dealership or updates on when my car would actually be ready. I had to call and leave voicemails to ask about the status of my car and it took multiple hours to get a response. I ended up having to scramble to find transportation to work and to get my child to childcare. I wish they would have been upfront and communicative about how long service would take. More

Was satisfied with the results of the test since I’ve never heard the type of noise that was coming from the vehicle before. Come to find out the CV boots were ripped and the wheel hub assemblies were ba never heard the type of noise that was coming from the vehicle before. Come to find out the CV boots were ripped and the wheel hub assemblies were bad. More

We had very good service. We were helped immediately when we had arrived. All were very nice and friendly. We were helped immediately when we had arrived. All were very nice and friendly. More

Didn’t seem to really care about the urgency of the situation. I know there are other customers who might be in line to get a vehicle fixed. But if you tell someone you are stranded out of state, and f situation. I know there are other customers who might be in line to get a vehicle fixed. But if you tell someone you are stranded out of state, and face missing 2 days of work. A bit of compassion and urgency should take place. As well as communication. More

This was the second appointment I had and everything went very well.i got in and out quickly and everyone was very nice and professional very well.i got in and out quickly and everyone was very nice and professional More

I dropped my car off after hours unexpected and put the key fab in the early bird drop box. Left a note on the dashboard letting them know I needed a new battery. They called me upon opening, gave me a pr key fab in the early bird drop box. Left a note on the dashboard letting them know I needed a new battery. They called me upon opening, gave me a price and rook care of my car within a couple of hours. Very pleased with how I was treated and the way my car was serviced. More

These guys are awesome (Josh, Shane and Justin). .theres not an issue they cant handle. They get me in asap and fix all problems with my 2017 Genesis....they are always professional, and courteous, .theres not an issue they cant handle. They get me in asap and fix all problems with my 2017 Genesis....they are always professional, and courteous, Shane is my favorite, His customer service attitude is amazing even in stressful times...I LOVE THESE GUYS!!!! More