Capital Hyundai Of Jacksonville - Service Center

caring, friendly great hospitality eager to find fix problems you have with your vehicle prompt problems you have with your vehicle prompt More

If you have to leave messages for service they don’t get returned. I left 4 no one returned. But, when the car was ready to be picked up I was called at the time to update and inform that was great. If returned. I left 4 no one returned. But, when the car was ready to be picked up I was called at the time to update and inform that was great. If only calls were returned or answered I know it’s busy and I’m sure short handed but that many and I hung up and kept trying to also get no response. More

When I first came into the Capital Hyundai of Jacksonville, I was greeted by Jerome Clay. He is a professional, caring, and knowledgeable sales representative, who found me a great 2018 Hyundai A Jacksonville, I was greeted by Jerome Clay. He is a professional, caring, and knowledgeable sales representative, who found me a great 2018 Hyundai Accent, that I financed. Also, the automotive department are a great, professional, and hard working team that keep my 2018 Hyundai Accent in excellent working condition thus far. More

This dealership is very professional, warm customer service, and very professional. I recommend this establishment for purchasing and maintaining your vehicle. Thank you. service, and very professional. I recommend this establishment for purchasing and maintaining your vehicle. Thank you. More

They took care if a recall that I had whilebI was there for an oil change. for an oil change. More

I’ve been coming to Hyundai for years and have been satisfied and referred them to others.. satisfied and referred them to others.. More

The service was outstanding and the service advisor were very professional knowledgeable and outstanding. Thank you! very professional knowledgeable and outstanding. Thank you! More

Took time off from work and made arrangements with car rental to drop off my car for repairs needed. Then they tell me they don’t have all the parts. I don’t think they even looked at the parts until I go rental to drop off my car for repairs needed. Then they tell me they don’t have all the parts. I don’t think they even looked at the parts until I got their. They keep forgetting the details of the repairs needed, and I had to make 4 phone calls to get a revised repair estimate, not including many phone calls made with no answer in the service department or it goes into a voice mail that is not set up yet. After the 4th call for the estimate needed I still waited another 2 days. Then estimate didn’t make sense and was done unprofessionally. The revised estimate was less then the first one because they can’t remember all the details or they don’t keep notes. Then I’m told the added part comes with the section that needs to be painted which it clearly does not. So first it needs a body shop then it doesn’t. The job will take couple days. Then it changed to 4 hours. Oops they forget there was paint involved. Then 3 days. Gracious!! 2 different stories from 2 different people. Now I don’t trust them to even change my oil. I will drive an hour and go to New Bern from now one. I went against my better judgement even after reading all the lousy reviews with this place. I won’t do that again. More

Bottom Line: Suspected Fraud- Service department did not perform service that was paid for (tire rotation) during 2nd scheduled vehicle service interval (12,000 miles), and most likely didn't during the 1st perform service that was paid for (tire rotation) during 2nd scheduled vehicle service interval (12,000 miles), and most likely didn't during the 1st one either. Service dept was also very "coy" about the type of oil included in the maintenance plan, on both service visits. Filed complaint with NC DOJ and asked to have them investigated. More

Do not take you car to get repaired here they do snake like work to quote unquote hook you up. I have report them to corporate twice which the dealership was hit twice with negative reports and I report t like work to quote unquote hook you up. I have report them to corporate twice which the dealership was hit twice with negative reports and I report them to BBB Autoline which also gave them a negative report. If you do happen to take your car get proof of everything that happens don't trust them with anything they will stab you in the back and call you a liar. Take your business else where Capital Hyundai of Jacksonville is not the place for customer service or service period. Just look at their reports. More