Capital Hyundai Of Jacksonville - Service Center

We sat and waited for our truck for over an hour when they had had 3+ days to fix the mirror. Jasmin the person who sold us the truck had to set us up an appointment for the day after we bought it to get they had had 3+ days to fix the mirror. Jasmin the person who sold us the truck had to set us up an appointment for the day after we bought it to get the mirror fixed. Thats not her job. That is unacceptable. Your service dept is obviously lazy and cares nothing about the customer. We had to cancel other plans because they didn't do their job in the allotted 3 days before we picked up the truck. You should seriously look into getting another company for any dealership that uses this service department. When we buy another vehicle we will not use any dealership that uses that service dept. I'd like to think the dealership cares more about its customers than this service dept. shows. I'm still appalled and angry by the lack of respect and indignity they showed us. One star is to much but they didn't offer zero stars or I would've given them a zero star rating! More

They said it was going to be 2 hours to put in part and it was less. Great!!! it was less. Great!!! More

I purchased my Certified Used Hyundai several years ago, with Jerome being my salesman. There has not been one time I have gone for service and he has not come up and said hello. This time, my oil change with Jerome being my salesman. There has not been one time I have gone for service and he has not come up and said hello. This time, my oil change became a little more involved and I was notified immediately what needed to be done and there was no pressure involved. It's a very friendly atmosphere. I go there because I trust the work that is done! More

Awesome experience! ! Able to drive in and drop off and pickup next day for a mechanical problem ! Able to drive in and drop off and pickup next day for a mechanical problem More

Professional customer service and friendly atmosphere, rapid service and attention to detail, will continue to use the services for the foreseeable future. rapid service and attention to detail, will continue to use the services for the foreseeable future. More

Great service. Service done in a timely manner. Friendly staff who kept me abreast of what was going on. Service done in a timely manner. Friendly staff who kept me abreast of what was going on. More

Enjoy visitings service department everyone is always friendly and keeps me informed about what going with my car and get me inand out thank y’all for a great job friendly and keeps me informed about what going with my car and get me inand out thank y’all for a great job More

Fast, friendly service. Salesman was not pushy and overbearing. Treat you like people, not just a sale. Salesman was not pushy and overbearing. Treat you like people, not just a sale. More

Friendly, quick, and very knowledgeable. They kept me informed, checked in with me, and they price wad great. They kept me informed, checked in with me, and they price wad great. More

My Car gave up on me on the side of the road, had it towed to the dealership and the service Guy white wears glasses I believe.. He really went above and beyond with the way my car was processed and the towed to the dealership and the service Guy white wears glasses I believe.. He really went above and beyond with the way my car was processed and the advice he gave was very instructive and informative.. Went out of his way right after closing I am really grateful for his help.. More