Capital Hyundai Of Jacksonville - Service Center

This is my favorite dealership. The people are always courteous and professional. I've bought 4 cars from this place since 2017 and it's been a pleasure every time. They're service The people are always courteous and professional. I've bought 4 cars from this place since 2017 and it's been a pleasure every time. They're service department is knowledgeable and professional. I've never had a complaint or inconvenience with this place. More

Trustworthy service to my family’s travel vehicle. Always giving me sound advice to keep my vehicle working safely and efficiently on all our travels. Always giving me sound advice to keep my vehicle working safely and efficiently on all our travels. More

They are always on top of everything my car needs. When I go for oil changes they check recalls, filters, tires,etc. When I go for oil changes they check recalls, filters, tires,etc. More

Shane is a very professional service manager. He went over everything that needed to be done and gave me excellent service. He went over everything that needed to be done and gave me excellent service. More

Employees were friendly and approachable. The service was quick and they finished within the time frame given. Much appreciated. The service was quick and they finished within the time frame given. Much appreciated. More

It took 2 and a half hours for a oil change after having a appointment. Then the service guy said I need new tires on a brand new suv with 27k miles. I knew there was no way after I just got my car inspecte a appointment. Then the service guy said I need new tires on a brand new suv with 27k miles. I knew there was no way after I just got my car inspected a month ago and I tires were still good. I left the dealership went to a tire place and asked them to check my tires. Thank goodness I did my Tires were a 6 30 seconds. But the advisor said they were a 4. Seems like they wanted to get money and lie about it. Poor customer service all around. More

Got in early and got out early , excellent service. Friendly staff. Be glad when construction is done. Friendly staff. Be glad when construction is done. More

Called and made an appointment. Showed up on time for the appointment, to be told that I had no appointment. I left my vehicle to wait and get it in for its service, which took 5. Showed up on time for the appointment, to be told that I had no appointment. I left my vehicle to wait and get it in for its service, which took 5.5 hours. More

I took my vehicle in to get the O2 sensor in bank 1 replaced. Upon pick up the check engine light remained on even though they said they fixed the issue. They scanned it again and said it read “pending replaced. Upon pick up the check engine light remained on even though they said they fixed the issue. They scanned it again and said it read “pending code” and that it would take more time to figure out the issue. Owner took vehicle come and tan the code again with a reader and it read the same code (P2251) for the O2 sensor. When taking it to another mechanic shop it was found that the o2 sensor was missing a ground connector and that the mechanics at capital Hyundai in Jacksonville did not fix the issue and zip tied parts together. Very disappointed in their efforts. Will not be bringing the vehicle back. More

Shane did a great job a setting up our recall appointment and maintaining contact. The key slot was great to drop off my Santa Fe before work and the text reminders were helpful too. and maintaining contact. The key slot was great to drop off my Santa Fe before work and the text reminders were helpful too. More