
Capital Ford
Raleigh, NC
Filter Reviews by Keyword
By Type
1,495 Reviews of Capital Ford
I don’t like giving bad reviews, but I hope this review will elicit change. I drive a 2013 Ford Escape and came in with a check engine light. Even though I had just got service done by Ford across the stre will elicit change. I drive a 2013 Ford Escape and came in with a check engine light. Even though I had just got service done by Ford across the street and they gave me the codes for my check engine light (camshaft sensor A needs replacing), Ford on Capital had to redo it. Cool. But their final solution was that I should get a new car, as this would be too expensive to fix. While that is a solution, I’m disappointed they did not offer to replace the sensor. The sensor itself was not that expensive and another service center (not Ford) offered to do it for less than $200. What is up with Ford offering poor solutions to their customers? This is the second time they did a half job with my car (telling me what’s wrong, but refusing to offer feasible solutions). It’s sad, because I respect the company, but I really don’t trust the service center. More
Very friendly, efficient and competent. Phillip is super professional. He called to give me an update and let me decide how to proceed Phillip is super professional. He called to give me an update and let me decide how to proceed More