Capital Ford

Simply a bad experience with the service department. I'm very unimpressed with time frame, organization, communication, and basically the entire experience as far as repairs. Service advisor was alway I'm very unimpressed with time frame, organization, communication, and basically the entire experience as far as repairs. Service advisor was always friendly and that is only good. More

Not very dependable in fixing the issue I'm enduring. I been made promises my problem was fixed but wasn't true. I been made promises my problem was fixed but wasn't true. More

Quick appointment and quick service turnaround on the repair. Everyone was very friendly and professional. repair. Everyone was very friendly and professional. More

It was a quick and easy appointment. Finished sooner than originally quoted. Online appointment system does not work. Finished sooner than originally quoted. Online appointment system does not work. More

This dealership always does their best to please me! They know what they are doing! They know what they are doing! More

I needed a tire & 1 patched over the 4th of July weekend. When I came in that Saturday, they helped me quick. Helped me save some $$, and told me he’d call me Monday morning when my tire got there to get it When I came in that Saturday, they helped me quick. Helped me save some $$, and told me he’d call me Monday morning when my tire got there to get it fixed. Waited until about 11a Monday morning before trying to reach Dylan, never got through. Even after having to answer a million questions on why I was calling him. I didn’t get a call back until after 430pm! By that time I had gone to another shop where they took care of me right away, charged me less, and had me off to work on time. I was very disappointed as I expressed the fact I had to work and I was assured I be taken care of & I wasn’t. More

Always clean and professional. The staff is always there to help. I have been coming here since 1995 and have no complaints. The staff is always there to help. I have been coming here since 1995 and have no complaints. More

I usually work directly with Sherry Timberlake. Been a long time customer. Like probably purchased 15 cars from you guys. She is awesome to deal with. And whenever she puts me on the phone with who Been a long time customer. Like probably purchased 15 cars from you guys. She is awesome to deal with. And whenever she puts me on the phone with whoever to answer questions or fill out paperwork those people are ALWAYS very nice and professional. Top notch dealership. If not the best in the south! More

My experience with Ford was thoroughly enjoyable, and it was largely due to Kels, who was a remarkable representative. He graciously allowed us to test drive the used F-150 over the weekend. When we resolve was largely due to Kels, who was a remarkable representative. He graciously allowed us to test drive the used F-150 over the weekend. When we resolved to purchase, a simple phone call on Monday had Kels ready to meet with me within just a few hours. Though the truck we initially desired had suffered some damage, Kels skillfully guided us to an alternative option that was superior in quality. Despite its higher cost, he clearly articulated the long-term benefits it would bring, ensuring we understood the true value of our investment. His perspective and guidance were genuinely appreciated. The transition from our leased vehicle was impressively seamless as well. With an early payoff, Ford took care of the intricacies, sparing me any undue hassle and for which I was grateful. More

I have purchased several vehicles over the years from Capital Ford. I continue to go back because of the excellent customer service. Capital Ford. I continue to go back because of the excellent customer service. More