
Capital Ford
Raleigh, NC
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1,495 Reviews of Capital Ford
Customer interface is good, actual service concerning. Serpentine belt was to replaced, it either fell off or was never installed. Vehicle overheated within a few miles of dealerand had to be towed back. Serpentine belt was to replaced, it either fell off or was never installed. Vehicle overheated within a few miles of dealerand had to be towed back. Question the rest of the service as a result and any QA. Serpentine belt replacement is vehicle repair 101. More
Will was super amazing and was very thorough and knowledgeable and extremely professional- he is also super friendly and helpful and he is tied with my other favorite guy at capital ford (Austin). I knowledgeable and extremely professional- he is also super friendly and helpful and he is tied with my other favorite guy at capital ford (Austin). I love the service that they provide to me each and every time I come there for servicing of my 2012 Ford Escape Limited! More
Reliable service, but repair people could be a little more careful with customer vehicles. I'm happy with service, but have noticed some new scratches on my paint the past two times I've taken my vehicl more careful with customer vehicles. I'm happy with service, but have noticed some new scratches on my paint the past two times I've taken my vehicle in for service. I have not made a big deal out of it yet, but starting to be a bit annoying. When my vehicle was under full Ford warranty, there were no issues, now my vehicle belongs to me and I have not continued the warranty, it seems like there's less care with the handling of it when service is done. I still pay a lot and in cash and in full every trip. Just because I don't have the warranty doesn't meant I can't afford to get vehicle fixed. I expect the same quality handling of my vehicle EVERY trip I make. More