Capital Ford

My husband was killed accidently in December and since my headlights kept going out and the problem could not be corrected on my old car I had to find a new one. I could not have gone to a better place than headlights kept going out and the problem could not be corrected on my old car I had to find a new one. I could not have gone to a better place than Capital Ford. Jerry and Vick were just great. They were so helpful and patient to answer any questions I had and find just the exact car I wanted and needed. I absolutely cannot think of one single thing that I was not completely satisfied with concerning this transaction. My family was with me and were also impressed with the sense of kindness and caring shown to us during this difficult time. So thank you Jerry and Vick for making our visit to your dealership such a positive experience. I certainly would buy another car from Capital Ford and recommend them highly to my friends. More

The service rep made an honest mistake when discussing the options for my problem...which ended up costing me $200 for a key fob I ended up not needing. When I discussed it with management they refused m the options for my problem...which ended up costing me $200 for a key fob I ended up not needing. When I discussed it with management they refused my refund based on the fact that I came in asking for a key fob - and despite the misinformation - I had received that key fob. However, when I spoke with another manager, he carefully listened to my situation and spoke with the General Manager. After really looking at the situation, they refunded me the money for the parts, which is all I was asking for. No company is going to be perfect, and I think the mark of a good company is one that is willing to honestly address those situations and make them right. Capital Ford did just that. More

Customer service is very poor at Capital Ford - sales person and his manager. My wife and I went to purchase a used Van and test drove a few of them. The first few vans were not in good shape as I took person and his manager. My wife and I went to purchase a used Van and test drove a few of them. The first few vans were not in good shape as I took them to a mechanic to have them looked at. Through the process I managed to negotiate some prices on some of those vehicles prior to taking them for a test drive. Sales person's manager seemed upset when I took my time to negotiate prices. After my first negotiation, manager would no longer even look at me when walking by or even say hello. This took a few days. We finally found the van that was newer and seemed to have no issues. Unfortunately, we could not come to an agreement on the price. I heard the manager telling the sales rep "walk away if he doesn't like this price." Sales rep literally walked away mumbling with his head down saying, "you want me to give you the car". Never saying have a nice day-thanks for coming by-shake even shook my hand. I do not consider a $22k car to just be given away by a dealership. Sales rep was later calling me several times while I was finalizing my purchase of a 2008 Honda Odyssey at Leith Honda. I couldn't answer his calls but I did text him explaining what was going on. Sales rep seemed furious through his text once I told him I purchased a van from Leith Honda. I have the text messages saved by the way for those who would like to read them. I am 36 years old. I bought my first car at 18 from Capital Ford and many more after that, to include a brand new Explorer Eddie Bower several years ago. I currently drive a 2010 Taurus, a business company car, due to trade. Unfortunately, company I work for has a deal with Ford-LeasePlan, but I can assure you that I will be providing my feedback to who ever is in charge of our company vehicles. Capital Ford needs to work on how to treat potential customers valued and those sales rep at the used car lot need to STOP smoking in front of the entrance door as well. Below please find my Google review to Leith Honda: A huge Thank You to Leith Honda in Raleigh NC and sales person Ricardo Boccardo for my 2008 Honda Odyssey. I went to the Ford dealership first which was a big mistake. My family had a horrible experience as the staff at Capital Ford (from sales person to manager) do not have a clue how to take care of potential customers. Capital Ford "wanted" me to buy the car they wanted to sell. I felt pressure and mistreated. I had to file a claim with my bank to get the $200 they told me was refundable. Capital Ford's sales person was not willing to help me since I never bought the car they wanted. On the other hand, awesome experience with Ricardo. Mr. Boccardo was very friendly and helpful with our situation and with "NO' pressure what so ever. The rest of Leith Honda's staff was very friendly as well. Day and Night compare to the horrible experience at Capital Ford in Raleigh. I recommend 100% for everyone to stop by and see Ricardo at Leigh Honda on your next purchase! Sincerely, Romero More

I just purchased a brand new 2012 Ford Mustang from Ed Barnes. Throughout the process, he was great. He kept me in the communication loop, by providing me with timely email updates, whenever he found ou Barnes. Throughout the process, he was great. He kept me in the communication loop, by providing me with timely email updates, whenever he found out information on the vehicle that I ordered from him. The amount that he quoted me was the amount that I paid. I would happily purchase another vehicle from him and will recommend his dealership to anyone looking for a Ford product. Thanks again, Ed, for Delivering!!! :) More

Rich was absolutely amazing in helping purchase my first vehicle. I traveled from Maryland because i absolutely had to have my sexy Mustang. Once i reached the dealership in Raleigh everything went super sm vehicle. I traveled from Maryland because i absolutely had to have my sexy Mustang. Once i reached the dealership in Raleigh everything went super smooth and i am happy with my purchase. Rich was awesome!! More

i just want to thanks both mens ,for doing a great job. my husband and i was very please with everything.they took us from step to step about our 2012 fusion. thanks again MR. BASS AND MR. PORTER. my husband and i was very please with everything.they took us from step to step about our 2012 fusion. thanks again MR. BASS AND MR. PORTER. More

My overall experience with Capital Ford was great. After initially talking with Andrea at the dealership, she was willing to work with me through email since I didn't have the spare time to spend talking on initially talking with Andrea at the dealership, she was willing to work with me through email since I didn't have the spare time to spend talking on the phone or returning to the dealership. All of the sales staff I worked with were friendly and helpful. The day I purchased my truck, everything was ready before I arrived and the process went quickly. Capital Ford was able to beat the best price other dealerships were able to offer. I picked up my truck the next day with no hassle and am very happy with the purchase and dealership. More

Their inventory was good. The sales people and other staff were very friendly and worked with us until we found the car that we were looking for. We left the dealership feeling like we got a good deal. staff were very friendly and worked with us until we found the car that we were looking for. We left the dealership feeling like we got a good deal. More

David did a great job. Very professional and helpful. Definitely knows the product. He put us in different vehicles so that definitly helped with our decision.He stayed with us through the entire process Definitely knows the product. He put us in different vehicles so that definitly helped with our decision.He stayed with us through the entire process. When i decide to trade my truck i will come back to see David Poole. Great job!! Thank you very much More

I just want to say Mr. Russo is over the top in his customer service. I had called first before making the trip to your dealership because I only had a little amount of gas;I live in Four Oaks, NC. Mr. customer service. I had called first before making the trip to your dealership because I only had a little amount of gas;I live in Four Oaks, NC. Mr. Russo told me that if I came in he would pay for my gas either way.If did get a car or not. Of course I did and yes he filled the tank. He was very personable. I work in retail and am very big on customer service. He was wonderful. I have told everyone I know about Capital Ford. Thanks for all your effort Mr. Russo you are the best. More