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Capital Ford of Columbus

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.3
563 Reviews
The team at Capital Ford of Columbus would like to welcome you to our dealership in Columbus, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Ford vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Columbus, you can always count on the professional technicians in our Ford service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Columbus count on the high-quality vehicles and services found at Capital Ford of Columbus, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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1090 S. Hamilton Rd.

Columbus, OH

43227

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Showing 563 reviews

February 05, 2026

One of my worst customer experiences at any business. Ever. Followed up with an apology and unkept promise. Several employees complained about new ownership. Terrible terrible transition. Never coming More

by Nope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armstrong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa
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Mar 04, 2026 -

Capital Ford of Columbus responded

We’re very sorry for your experience and for any promises that weren’t kept. We appreciate your feedback and are working to improve our processes and team communication. Please call us at 614-300-6657 so we can address your concerns directly. Thank you for sharing your experience, it helps us provide better service moving forward. - Capital Ford of Columbus

February 04, 2026

Great service, easy to work with in and out in one day from Dayton Ohio More

by jason@landscapecreationsllc.net
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Neel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tre
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Mar 04, 2026 -

Capital Ford of Columbus responded

Jason, Thank you for the 5-star review! ⭐ We’re so glad to hear you had a great experience and that everything was smooth and efficient. It’s wonderful to know Tre made the process easy and got you in and out in one day. We truly appreciate your support and look forward to serving you again! Rochelle - Capital Ford of Columbus

February 03, 2026

Since I first started going there and met Marissa, it's been a great experience. She's friendly and superb customer service More

by ayork1156
Recommend Dealer
Yes
Employees Worked With
Marissa she is the only 1 that's extremely nice and caring
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Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you so much for the 5-star review! ⭐ We’re thrilled to hear that your experience has been great since day one. Marissa truly takes pride in providing friendly and superb customer service, and we’ll be sure to share your kind words with her. We appreciate your continued trust and look forward to seeing you again! Rochelle - Capital Ford of Columbus

February 02, 2026

Great dealership cam was a great salesperson very satisfied would do business again love the jeep renegade More

by jcfuelerjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Neel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for the fantastic 5-star review! ⭐ We’re so glad to hear you had a great experience and that Cam took great care of you. Congratulations on your Jeep Renegade, we love that you love it! We truly appreciate your support and look forward to doing business with you again in the future. Rochelle - Capital Ford of Columbus

January 31, 2026

very good experience very good experience for me because all appointment is respected ,I m very happy thank you . More

by TOUSSINMBUYI
Recommend Dealer
Yes
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Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you so much for the 5-star review! ⭐ We’re very happy to hear you had a great experience and that your appointment was handled on time. Providing a smooth and respectful visit is always our goal. We truly appreciate your kind words and look forward to serving you again. Thank you!

January 31, 2026

Great people. Great experience would go back whenever I need another car. 5 out of 5 More

by allykennedy42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phil Neel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armstrong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor, Linton
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Mar 06, 2026 -

Capital Ford of Columbus responded

Thank you for the amazing 5-star review! ⭐ We’re so glad you had a great experience with our team. Your kind words mean a lot to us, and we truly appreciate your trust. We’ll be here whenever you’re ready for your next car, looking forward to seeing you again! Rochelle - Capital Ford of Columbus

January 30, 2026

The service dept was amazing. The salesman was good. The sales manager pretty much refused to do any negotiation. He pretty much said you either want the car or you don't. I wante More

by jims73cuda
Recommend Dealer
Yes
Employees Worked With
I believe worked with Jared in sales and Amanda in service. They were both great. My only issue was with one of the sales managers. Feeding me an obvious line of BS.
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Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for your feedback and for recognizing our team. We’re so glad to hear Amanda in Service was amazing and that Jared provided a good experience during your purchase. We’re sorry to hear you felt frustrated during the negotiation process, especially regarding the additional key fob. We understand how important those details are. Your feedback is valuable, and we’ll be sure to share it with our management team as we continue working to improve. We truly appreciate your business and hope to serve you again in the future. Rochelle - Capital Ford of Columbus

January 27, 2026

Took very good care of my needs. I got in right away, no wait at all. More

by ginaleanos
Recommend Dealer
Yes
Employees Worked With
Marissa Bay
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Mar 04, 2026 -

Capital Ford of Columbus responded

Gina,Thank you for the 5-star review! ⭐ We’re so glad to hear Marissa took great care of your needs and got you in right away with no wait. Providing prompt and attentive service is always our goal. We truly appreciate your support and look forward to assisting you again! Rochelle - Capital Ford of Columbus

January 27, 2026

Had recall service on two different vehicles. Convenient and accommodating scheduling. Very friendly and helpful service interaction with Amanda Hanson. She is terrific! More

by david.miller9172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Hanson
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Mar 04, 2026 -

Capital Ford of Columbus responded

David, Thank you for the 5-star review! ⭐ We’re thrilled to hear your recall service experience was convenient and accommodating. Amanda will be thrilled to hear your kind words she truly takes pride in providing friendly and helpful service. We appreciate your support and look forward to assisting you again! Rochelle - Capital Ford of Columbus

January 27, 2026

Everyone was very nice and knowledgeable. I will be visiting again with my F-150 thank you Tom and Brandon. More

by helcher2004
Recommend Dealer
Yes
Employees Worked With
Tom and Brandon
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Mar 04, 2026 -

Capital Ford of Columbus responded

Thank you for the 5-star review! ⭐ We’re so glad to hear Tom, Brandon, and the team provided a friendly and knowledgeable experience. We look forward to seeing you again with your F-150 and appreciate your continued support! Rochelle - Capital Ford of Columbus

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