Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital City Honda
Sacramento, CA
529 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
529 Reviews of Capital City Honda
July 19, 2023
I scheduled an appointment 2 weeks ago for a recall appointment for my Honda at 9 am. I took off this day of work since I figured I'd get all my appointments out of the way in 1 day so I don't have to appointment for my Honda at 9 am. I took off this day of work since I figured I'd get all my appointments out of the way in 1 day so I don't have to keep taking days off. I arrive at 8:40 am, hand in my keys at 9:10, and wait in the lobby. 3 hours later, I decided to call the service center to ask for an update on my car. They then proceeded to tell me that they had to order the part, so they can't replace the part that is recalled. I told them that the website allowed me to choose the part that was recalled to be replaced, so they should have ordered the part prior to my appointment since I scheduled it a week in advance. He reassured me that the part should be here tomorrow morning, and to come back tomorrow. This recalled part was actually affecting my car and I didn't feel comfortable driving it around, so I decided to call off the next day of work again and go back the next morning to get it done. I was the first to arrive on Thursday at 6:40 am, and after dropping off my keys, I wait another 3.5 hours in the lobby just for them to tell me that the part STILL HAD NOT COME IN! By this point, I was extremely frustrated after waiting almost 7 hours total for 0 work to be done on my car. They then told me over the phone that my car is waiting outside for me to pick up, and to come back when they call me again when my part has arrived. I finally received a call 10 days later saying that the part came in, and after 3 hours again, I finally got the part replaced. More
by alyssamab
Employees Worked With
Michael Mcknight
July 18, 2023
Customer service was excellent. Our sales rep, Evan, was engaged with us from the beginning to the end of the cycle. Despite ups and downs that was out of both parties control, Capi Our sales rep, Evan, was engaged with us from the beginning to the end of the cycle. Despite ups and downs that was out of both parties control, Capital City Honda ensured that we received our intended car for the right price. More
by Raskin
Employees Worked With
Evan, Jaime, Karla
July 16, 2023
They over book their appointments, but the staff was friendly and helpful. I found out at 5 pm when I called the part needed they didn't have. I spoke to rep at 11 am. They kept car overnight. Not good friendly and helpful. I found out at 5 pm when I called the part needed they didn't have. I spoke to rep at 11 am. They kept car overnight. Not good communication after vehicle was inspected and I authorized repairs. More
by tmccartey916
Employees Worked With
Tabitha
July 13, 2023
The sales reps at Capital City Honda were helpful and responsive without pressuring. We felt comfortable with the process. We were given a fair price for the car we wanted. responsive without pressuring. We felt comfortable with the process. We were given a fair price for the car we wanted. More
by CatherineZanzi
Employees Worked With
Chris (don’t remember his last name), Chad Lopez, Roy Prasad
