
Capital City Honda
Sacramento, CA
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529 Reviews of Capital City Honda
Nick Salazar was a huge help in all the process of helping me with the AC malfunction. It quick and painless. I was afraid it was going to cost me or my car stay at the dealership for a long time. But helping me with the AC malfunction. It quick and painless. I was afraid it was going to cost me or my car stay at the dealership for a long time. But he made it happend with in a day. Thank you Nick! I appreciated the prompt and professional help. More
Overbooked and prob the worst customer service. I had to wait almost 30 minutes until someone attended me (and this was with an appointment). When I finally was attended there was no sense of apolo I had to wait almost 30 minutes until someone attended me (and this was with an appointment). When I finally was attended there was no sense of apology for the wait. The person who did my service was detailed and sent a video with the recommendations. Finally, I received the message that my car was ready- unfortunately I still had to wait 20+ minutes for someone to bring my car. Cashier’s customer service was also very poor. Honestly, had never been to a place that made me feel I was an inconvenience. Shout out to the guy whose name I didn’t get but after a 2 hour wait, he came and offered water to all of us who were waiting outside. More
I was greeted warmly and offered water on the hot day. Even with the busyness of 2 service advisors on vacation, I felt seen and heard by Austin Smith. Even with the busyness of 2 service advisors on vacation, I felt seen and heard by Austin Smith. More
Inspection service was done in about 45 mins. The wait to check in for my appointment was 25 mins and I had to keep repeating that I had an appointment to four different people.. Even had to show The wait to check in for my appointment was 25 mins and I had to keep repeating that I had an appointment to four different people.. Even had to show my confirmation number to prove the appointment. More
First off was told that it would be two hour wait and after four hours of my car sitting in the same spot it was finally taken in. Aside from that It’s almost completely useless making an appointment due after four hours of my car sitting in the same spot it was finally taken in. Aside from that It’s almost completely useless making an appointment due to the fact that it seems that walk ins and appointments are taken in the same. It seems that almost everytime I come here it somehow manages to be worse than the visit before. All aside from a previous time I made an appointment to come in and have them tell me they can’t even work on my car because they don’t have parts for it even though I made an appointment so they knew what they would be working on a week prior. Also everytime things go south here they are just full of excuses. Will definitely never be bringing any of my vehicles back here I would rather pay a tweaker to work on my car before I ever come back. More