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Capital City Honda

Sacramento, CA

4.6
529 Reviews

3630 Fulton Ave

Sacramento, CA

95821

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529 Reviews of Capital City Honda

July 26, 2023

Extremely helpful. Ordered Uber for me to and from dealership. Did a great job and manage my car within a few hours. More

by Honda CRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Aug 01, 2023 -

Capital City Honda responded

We are glad we could help!

July 24, 2023

In and out quick. Reasonably priced services! I appreciate the customer service and amenities. Thank you! More

by amiweros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jul 29, 2023 -

Capital City Honda responded

We appreciate your positive review about your recent experience with us!

July 24, 2023

Nick Salazar was a huge help in all the process of helping me with the AC malfunction. It quick and painless. I was afraid it was going to cost me or my car stay at the dealership for a long time. But More

by samira.hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Salazar
Aug 01, 2023 -

Capital City Honda responded

We're happy you found our staff to be so supportive during your experience here at Capital City Honda.

July 24, 2023

Great service, communication was great and handled all my needs for my car, will definitely recommend More

by Alejandro Duarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Kruegar
Jul 28, 2023 -

Capital City Honda responded

Hi Alejandro, we are very happy to have provided you with such a positive experience!

July 24, 2023

Overbooked and prob the worst customer service. I had to wait almost 30 minutes until someone attended me (and this was with an appointment). When I finally was attended there was no sense of apolo More

by Rocky road
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael McKnight
Oct 30, 2023 -

Capital City Honda responded

First, we want to apologize for the delayed response. Additionally, we are very sorry for the wait time, not typical and we have reinforcements starting this week so we can serve you more efficiently in the future. Devin Smith General Manager dsmith@capcityhonda.com

July 23, 2023

Nick is the best advisor you have; Bringing back the donuts is a nice touch More

by mbc48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Salazar
Jul 27, 2023 -

Capital City Honda responded

We appreciate your positive review about your recent experience with us!

July 22, 2023

I was greeted warmly and offered water on the hot day. Even with the busyness of 2 service advisors on vacation, I felt seen and heard by Austin Smith. More

by milldst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
Sep 01, 2023 -

Capital City Honda responded

Thank you for acknowledging Austin for their professionalism and dedication. Your business as well as your Five Star review is very much appreciated, and it would be our pleasure to assist you again.

July 22, 2023

Inspection service was done in about 45 mins. The wait to check in for my appointment was 25 mins and I had to keep repeating that I had an appointment to four different people.. Even had to show More

by Ling K
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabitha
Aug 10, 2023 -

Capital City Honda responded

We appreciate you taking the time to leave us this feedback.

July 21, 2023

Nice people and perfect services with great quality. I recommend that place to anyone who has wisely thoughtful More

by Hany Mohamed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elysa Pizziferro and neck
Jul 21, 2023 -

Hany Mohamed responded

Yes

Jul 21, 2023 -

Capital City Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

July 21, 2023

First off was told that it would be two hour wait and after four hours of my car sitting in the same spot it was finally taken in. Aside from that It’s almost completely useless making an appointment due More

by shears_graphs.0s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t even remember names I was so upset
Oct 25, 2023 -

Capital City Honda responded

Very sorry to hear this, we will strive to be better. Devin Smith General Manager dsmith@capcityhonda.com

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