Capital Buick GMC, LLC

Dear Capital One Buick GMC, I am writing to express my disappointment with the recent service I received at your dealership. I had an appointment scheduled for an oil change and mentioned to Ra express my disappointment with the recent service I received at your dealership. I had an appointment scheduled for an oil change and mentioned to Radi Rafailov that my vehicle might need new brakes. I inquired about the cost of replacing the brakes, but at no point was I informed that there would be a $140 inspection fee if I chose not to have the brakes replaced at the dealership. Faced with the choice of losing $140 for a service I neither requested nor was informed about, I reluctantly decided to have my brakes replaced. This resulted in a total charge of $662.41. I am deeply dissatisfied with the lack of communication and transparency regarding this fee. This is not the first time I have encountered issues with this dealership. However, since I purchased my vehicle from you, I have continued to return for servicing. Unfortunately, this experience has led me to reconsider my decision, and I am now seriously considering servicing my vehicle elsewhere moving forward. I hope you take this feedback seriously and address the communication gaps to improve customer service for future clients. Sincerely, Candelaria Camarena More

Theo was a very nice guy to work with. He knows the vehicle and was able to answer all the questions I had. Drove from SC and it was well worth it! Outstanding Dealership and Great great h He knows the vehicle and was able to answer all the questions I had. Drove from SC and it was well worth it! Outstanding Dealership and Great great hospitality. As soon as you walk in the door keep up the good work. HG More

We had an awesome experience! Thank you to Theo and the entire Capital team! Wonderful experience! Thank you to Theo and the entire Capital team! Wonderful experience! More

Theo listened to my needs and wishes and respected that. He made sure to do whatever he could to ensure my happiness without me feeling pressured. The entire experience was a pleasure and I plan to continue He made sure to do whatever he could to ensure my happiness without me feeling pressured. The entire experience was a pleasure and I plan to continue working with Capital Buick in the future. More

Théo was a consummate professional. His level of service was definitely above and beyond. I appreciated professional, courteous, and considerate demeanor. I never felt pressured and he His level of service was definitely above and beyond. I appreciated professional, courteous, and considerate demeanor. I never felt pressured and he made sure my experience was as simple as possible. More

Blake was wonderful to work with! Everyone on their team made the process quick and painless. I will forever get my car serviced and future car purchases with Capital! Everyone on their team made the process quick and painless. I will forever get my car serviced and future car purchases with Capital! More

Purchasing our new truck was very easy and pleasurable from the moment we met Mike our salesman through the process with Theo and finalizing our documentation with Charles. All very pleasant. Everything w from the moment we met Mike our salesman through the process with Theo and finalizing our documentation with Charles. All very pleasant. Everything was very easy and no pressure whatsoever. More

Blakes approach to customer service is superior to most. We appreciated the manner in which he assisted us get into the new truck we wanted. He has a great personality and is very thorough about the entir We appreciated the manner in which he assisted us get into the new truck we wanted. He has a great personality and is very thorough about the entire purchase process. I would purchase from Blake again and recommend him to others in the future. We are from Florida, so will likely not need to use their service center. I'm sure it is also top notch. More

He was direct and straight forward. Easy and pleasant to discuss pricing. I enjoyed his approach. Easy and pleasant to discuss pricing. I enjoyed his approach. More

Everyone was very cooperative as we traded in our Enclave and bought a new Encore. Theo was the best. He helped us buy two Buicks during pandemic and again this time. He made it a seamless and very efficient and bought a new Encore. Theo was the best. He helped us buy two Buicks during pandemic and again this time. He made it a seamless and very efficient process. We were so happy that he was still with the dealership. We would highly recommend him. More