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Capistrano Volkswagen - Service Center
San Juan Capistrano, CA
607 Reviews
607 Reviews of Capistrano Volkswagen - Service Center
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March 23, 2021
Arlen made everything easy, with straightforward updates. Overall, great service, as usual. I can always count Capo VW to take care of my needs and do it in an efficient manner! Overall, great service, as usual. I can always count Capo VW to take care of my needs and do it in an efficient manner! More
by SCOTTDMONTE
Verified CustomerEmployees Worked With
Arlen Mack
March 22, 2021
Brad was very helpful and friendly. He address all the issues I had with my car and went over all the work that was done. issues I had with my car and went over all the work that was done. More
by CISFEAG
Employees Worked With
March 18, 2021
Service department is efficient and helpful. I love the video from the service tech to show the work done and detail the results. This is a fast, efficient method to share necessary information. I couldn' video from the service tech to show the work done and detail the results. This is a fast, efficient method to share necessary information. I couldn't be happier. More
by LISA K.
Employees Worked With
Jeff
March 18, 2021
Always such a pleasant experience coming back to this dealership. From scheduling the service over the phone, to picking my car up upon completion, is a very seamless and painless process. Those guys in dealership. From scheduling the service over the phone, to picking my car up upon completion, is a very seamless and painless process. Those guys in the service department are always so friendly and accommodating. Thanks guys! More
by mvw1989
March 15, 2021
Brad did an amazing job to handle my service issues. He followed up and explained the issues. We discussed what to do so in the future the issues we dealt with this time would not happen in the future. followed up and explained the issues. We discussed what to do so in the future the issues we dealt with this time would not happen in the future. More
by ptranlee
Employees Worked With
March 15, 2021
I was able to have a prompt, convenient appt. Explanation of need repairs Clean car I was offered coffee and asked if I needed transportation home of need repairs Clean car I was offered coffee and asked if I needed transportation home More
by KJMTTM
Employees Worked With
March 12, 2021
Excellent Service!!!! Jeff was is the best and very patient and told me everything about my service and showed me how to set the correct time in my Tiguan. patient and told me everything about my service and showed me how to set the correct time in my Tiguan. More
by TESS0
Employees Worked With
Jeff
March 12, 2021
PEOPLE ARE VERY NICE AND FRIENDLY AT CAPO VW, IT IS ALWAYS VERY CLEAN AND CHEERY. JEFF MARIS AND ARLEN MACK WERE VERY HELPFUL. THE SEVICETEK SENT ME A VIDEO ON WHAT HE HAD DONE ON MY CAR. I ALSO TALK ALWAYS VERY CLEAN AND CHEERY. JEFF MARIS AND ARLEN MACK WERE VERY HELPFUL. THE SEVICETEK SENT ME A VIDEO ON WHAT HE HAD DONE ON MY CAR. I ALSO TALKED TO SALES MGR. NICK COLLUCI ABOUT THE SERVICE. i WAS IN AND OUT WITH IN ONE HOUR. More
by HARVOHMAN
Employees Worked With
JEFF MARIS, Arlen Mack
March 09, 2021
Took my 2015 Jetta TDI in for its 50K service. Arlen is very professional, but it seems like there is usually a rather pricey add-on to their initial service rate. very professional, but it seems like there is usually a rather pricey add-on to their initial service rate. More
by mikerin
Employees Worked With
Arlen Mack
March 08, 2021
Service was great but no loaner was not available. Dealer service is expensive so they should have loaners available or advise when dropping off, giving the option to reschedule service call. service is expensive so they should have loaners available or advise when dropping off, giving the option to reschedule service call. More
by lgnarat
Employees Worked With
Fred Evans
