Buddy Holguin

Extraordinarily horrible experience in dealing with this dealership. They don't do anything to remedy their issues as well. There was no other customers there on the last day of the month which should have dealership. They don't do anything to remedy their issues as well. There was no other customers there on the last day of the month which should have been a red flag. The issues likely were not communicated with to management which likely part of the problem. They let me know how long they've been doing this which is why they felt they could take advantage of the situation. They had agreed on an incentive before we made the drive and than when it came to purchase, they took it back. If they would've made the smallest effort to make it right, it would not have left such a bad taste in my mouth. They gave us a broken key fob. It did not have hardware included and it did not have a battery. I purchased a new battery and even sent a picture that it was input correctly. This cost me a day of work and having to drive down to show them that it was not working. They did not believe me on the phone. After spending most of the day there and about 3 hours round trip, they did not fix the issue because they thought I put the battery in wrong. I have owned VW's for a very long time and I have used batteries since childhood. I know how to input a battery. They do not offer anything for any sort of inconvenience. They offer gas that I would not have needed if they did the inspection in the first place. Being that we just purchased a new car from them at full asking price, they should have treated us right. All we asked for was an oil change. The sales person said they can not offer anything for their mess up, for the day off work and for the trouble because their service center is inordinately overpriced. I haven't checked their hourly rate, but he said it was around $225 an hour at their service center. I am planning to purchase another car in the next few months and definitely will not be back. I would recommend using any other dealer. More

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No wait, very knowledgeable and fast. A loaner car was the icing on the cake. Very highly recommend. A loaner car was the icing on the cake. Very highly recommend. More

by bf400 Verified Customer Verified Customer

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The sales process was not stressful and Biddy clearly explained everything about the ID4. I will be buying Volkswagen from now on explained everything about the ID4. I will be buying Volkswagen from now on More

by STEVEN@STEVENREMUS.PRO Verified Customer Verified Customer

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These are my favourite dealer. Best thing about Buddy he is very professional but he has some personal touch like family so I trust him so much...They all r very nice and friendly Best thing about Buddy he is very professional but he has some personal touch like family so I trust him so much...They all r very nice and friendly very helping always. Now I have 5 years journey with them no complains...I will dafinateley recomend my family&friends too... More

by MKSIERA Verified Customer Verified Customer

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I swung by the dealership for some service, and I was really impressed by how friendly and quick they were. really impressed by how friendly and quick they were. More

by luissss27 Verified Customer Verified Customer

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The best team who help new customers with professional marketing of VW cars. Very helpful with their knowledge and expertise. marketing of VW cars. Very helpful with their knowledge and expertise. More

by TTSTRICK Verified Customer Verified Customer

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Always easy to arrange an appointment. Brad is solid and a pleasure to work with. Great communication via text and or email with technician videos. Brad is solid and a pleasure to work with. Great communication via text and or email with technician videos. More

by bfazzalaro Verified Customer Verified Customer

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Great customer service and knowledge regarding vehicles. Buddy helped me set up my charging plan and gave me a tutorial on some of the features of my new ID4. The dealership made it quick and smooth by pul Buddy helped me set up my charging plan and gave me a tutorial on some of the features of my new ID4. The dealership made it quick and smooth by pulling the car out from off site, charging it and washing the vehicle while the paperwork was being prepared. Most importantly, I drove from LA since they had the best price! More

by jamesfalvarez Verified Customer Verified Customer

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The whole staff was amazing ! !! I have bought many VW’s but this dealership will be the one I will choose from this point on , I highly recommend this dealership !! I have bought many VW’s but this dealership will be the one I will choose from this point on , I highly recommend this dealership More

by MONIKACARES Verified Customer Verified Customer

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Professional service and knowledge as expected. Courtesy and precise information provided. Very pleasant environment. To recommend to friends Courtesy and precise information provided. Very pleasant environment. To recommend to friends More

by RENATO.GIORDANO Verified Customer Verified Customer

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