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Capistrano Volkswagen
San Juan Capistrano, CA
1,562 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,562 reviews
May 16, 2019
Excellent service Jeff the service advisor was 100% professional! Great communication skills. The service department sent a video showing my car is completion I was ver Jeff the service advisor was 100% professional! Great communication skills. The service department sent a video showing my car is completion I was very impressed with everything! More
by AMERICAAUTO
Verified CustomerEmployees Worked With
Jeff
May 16, 2019
Perfect experience This our 3rd purchase from this dealership. We continue to comeback because the customer service and sales process are both awesome. We asked for J This our 3rd purchase from this dealership. We continue to comeback because the customer service and sales process are both awesome. We asked for Joey first as he sold us our last car but he was not in. So, we were introduced to Buddy and he was just as great and personable as Joey. We always leave there saying "that was the easiest car purchases ever!" It doesn't take all day and everyone there is so very nice and helpful. This is the best dealership! More
by sandy123
May 16, 2019
Quick, efficient and courteous This was my first experience with the Service Department since I purchased my new 2018 Passat from the dealer last year for my daughter. It was no pr This was my first experience with the Service Department since I purchased my new 2018 Passat from the dealer last year for my daughter. It was no problem to schedule and they were courteous and prompt with the service. They kept me informed throughout the service and notified me promptly when they were completed. Great first experience. More
by nakamuraortho
Employees Worked With
Arlen Mack
May 16, 2019
Purchased lease vehicle Mike is awesome he made things easy. I’m not happy with the loan, the APR is well above what I could have gotten if I’d made the effort, but Mike help Mike is awesome he made things easy. I’m not happy with the loan, the APR is well above what I could have gotten if I’d made the effort, but Mike helped me resolve this so I could stop stressing over it. More
by AMETHYSTANDROBERT
May 15, 2019
Accurate timing. Sloppy work. The actual service was done as planned. HOWEVER, there was significant oil spatter on the passenger side quarter panel as well as the valve cover in The actual service was done as planned. HOWEVER, there was significant oil spatter on the passenger side quarter panel as well as the valve cover in the engine compartment. Also, there were oily fingerprints on the driver's side door handle and the hood. More
by HAN
Employees Worked With
May 15, 2019
Courteous, respectful, and quick efficient service By the time I drove my car to the service department and the time it completed takes about an hour although it stated about 1.5 to 2 hours. It was wel By the time I drove my car to the service department and the time it completed takes about an hour although it stated about 1.5 to 2 hours. It was well informed and updated to my mobile phone with video view of my vehicle check and what needed to service by the technician until the end. Waiting area is clean and quiet. More
by NOELTHAN
Employees Worked With
Fred Evans, Nory Navarro
May 14, 2019
Easy and efficient Making my service appointment online was easy. Checking in was also easy and efficient. Brad was helpful. My car was finished ahead of schedule. Th Making my service appointment online was easy. Checking in was also easy and efficient. Brad was helpful. My car was finished ahead of schedule. The only hiccup was I was quoted for only part of my routine service when I called to confirm my appointment. The difference was about $250.00 More
by V double U
Employees Worked With
May 11, 2019
Consistently amazing VW has been good to me. I always know my car will be taken care of and the service will be accurate and reasonably priced. It's the little things. Suc VW has been good to me. I always know my car will be taken care of and the service will be accurate and reasonably priced. It's the little things. Such as Fred Evans helping me by discussing deterring rodents from gnawing my wiring and the service tech, Matthew Stevens, must have noticed my driver seat adjuster popped off because there was a replacement part. Thank you, guys. You're the best. More
by DAWN.GERNHARDT
Employees Worked With
Matthew Stevens, Fred Evans
May 10, 2019
Great Service! Have been taking our VW Bug here since we bought it new in North Carolina and brought it out to CA on a Flatbead back in April of 2017. We have had e Have been taking our VW Bug here since we bought it new in North Carolina and brought it out to CA on a Flatbead back in April of 2017. We have had every service done since at Capo VW. More
by PRKRLNGBO2
May 10, 2019
Service Team Excellence I've Come to Expect Having owned my VW Beetle Convertible for 4+ years, I was always amazed at the Service Teams Professionalism. This visit continued the service legacy! Having owned my VW Beetle Convertible for 4+ years, I was always amazed at the Service Teams Professionalism. This visit continued the service legacy! From Nory taking my original call & setting up the service appointment, to Fred explaining all of the elements & services to be provided & on to my Service Technician who video walked my thru his services & checks - OVER THE TOP - GREAT JOB SERVICE TEAM! More
by KAHUNASULLY
Employees Worked With
Jonathan Payan, Fred Evans, Nory Navarro
