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Capistrano Volkswagen
San Juan Capistrano, CA
1,561 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,561 reviews
June 19, 2019
Great experience buying a car ! Friendly salesperson ! We were very happy with our entire buying experience, the salesperson was friendly, knowledgeable and not pushy. The finance person expedited our pu We were very happy with our entire buying experience, the salesperson was friendly, knowledgeable and not pushy. The finance person expedited our purchase. Overall it was an excellent experience and would highly recommend. More
by SW_FABRIC
Verified Customer
June 19, 2019
Great dealership! Friendly, professional, excellent customer service. This is the 3rd vehicle I've leased through Capo VW. Very pleased with the experience from start Friendly, professional, excellent customer service. This is the 3rd vehicle I've leased through Capo VW. Very pleased with the experience from start to finish. More
by Hillary Orr
June 19, 2019
Wonderful, detailed care of my car We just moved to the area not even a week when I had to have car serviced. They were professionals. I was given a detailed video of all the repairs re We just moved to the area not even a week when I had to have car serviced. They were professionals. I was given a detailed video of all the repairs required by the master car repair expert Scott. I was stated a price. My service manager Arlen was able to secure both an Uber home and then a rental vehicle since the car was going to be in shop for several days for detailed work. I appreciate their support. I also appreciate their professionalism. More
by MARTHA.GAUTIER
Employees Worked With
Arlen Mack
June 19, 2019
Easy Purchase! Purchased a 2019 VW Atlas (my first VW since 1968!) Very happy with the car, and even more with the people we dealt with during the purchase. No hig Purchased a 2019 VW Atlas (my first VW since 1968!) Very happy with the car, and even more with the people we dealt with during the purchase. No high pressure; just friendly, knowledgeable service at all steps. Honestly, after shopping at several other dealers, the combination of the car itself, along with the professional service, made the choice to buy there an easy one. Looking forward to a long relationship! More
by rjdsupport
Employees Worked With
Other Employees :
Steve Skinner, Pat Kirby
June 18, 2019
Quick, comprehensive, professional A+ Jeff Maris gave me a great, comprehensive overview of what was needed on several complex maintenance/repair issues, and quickly got them all handled w Jeff Maris gave me a great, comprehensive overview of what was needed on several complex maintenance/repair issues, and quickly got them all handled with minimal downtime. Great explanations and communication. More
by DCLAV
Employees Worked With
Jeff Maris
June 18, 2019
Expectations Met! From the appointment made with Nory, and my service day visit coordination with Arlen "Super Smooth" even included Uber roundtrip shuttle. Always the From the appointment made with Nory, and my service day visit coordination with Arlen "Super Smooth" even included Uber roundtrip shuttle. Always the BEST, it's what I've come to expect! More
by KAHUNASULLY
Employees Worked With
Arlen Mack, Nory Navarro
June 18, 2019
Awesome Love CapoVW wouldnt go for service or purchase anywhere else. Arlen awsome nice to Mike and Paul when we were there its nice that they recongnize us a Love CapoVW wouldnt go for service or purchase anywhere else. Arlen awsome nice to Mike and Paul when we were there its nice that they recongnize us and always acknowlege us when we are there. More
by hillbillyswife1227
Employees Worked With
Arlen Mack
June 16, 2019
New car purchase Joey was great to work with and made my purchasing experience an easy one. I really appreciated all the helpful staff during this process. I would rec Joey was great to work with and made my purchasing experience an easy one. I really appreciated all the helpful staff during this process. I would recommend this dealership to others. More
by CARDOZAM
Employees Worked With
June 15, 2019
The service is simply the best around! Our family has bought several cars over the years...and we keep coming back because the service is OUTSTANDING! They are professional, honest, knowle Our family has bought several cars over the years...and we keep coming back because the service is OUTSTANDING! They are professional, honest, knowledgeable, and treat us like family. The dealer ship is so clean , we love all the amenities like the beautiful upscale clean bathrooms, popcorn hot chocolate and coffee while we are visiting👌🏻😄 we love Capistrano Volkswagon. More
by TERRILUND
June 13, 2019
Easy to deal Most of the deal was done by email before I went to the dealer with my daughter. After arriving, was greeted and a further deal was made. Everything Most of the deal was done by email before I went to the dealer with my daughter. After arriving, was greeted and a further deal was made. Everything took less than one hour. Very good people on staff. More
by jcha
